Straight forward to open account. Did have to provide standard docs when it came to withdrawals. All money recieved relatively quickly. Hit nice on my first dipper. Mohamed helped with bits on the liv... See more
Company replied
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I don’t know how this company is allowed to advertise on ITV when it’s complete fraud. I deposited £50 and my balance is showing as £0 on my login page. I’ve messaged many times about it. Mohammed has... See more
Company replied
Abysmal Deposited £10 using the code "SPORTS" which apparently gives you 3 x £10 free bets Upon clicking deposit the code changed from "sports" to "null" I made them aware straight awa... See more
Company replied
I had an issue as when I tried to withdraw it was saying I needed to be verified even though I was already verified. Spoke to David on live chat and he sorted it within minutes, great service
Company replied
Company details
About Mr Vegas
Written by the company
Mr Vegas Casino - Play over 11,000 casino games and slots online!
Contact info
You should know
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Mr Vegas
Hi Adam,
Having reviewed your account, it appears this may relate to the Sports Bonus. We can see that this was previously escalated for review and the relevant bonus was subsequently reinstated on your account.
If you are referring to a different bonus or believe there is still an outstanding amount, please contact our Customer Support team directly. They will be able to review your account-specific details and assist you further.
Kind regards,
Team MrVegas
This site is not random
This site is not random, bonus on the last deposit spin to get 9 out of 10 empty, or it’ll only show you 2 on your last spin. Every deposit with the same outcome different days months never changes on here. One of the worst. It’ll make sure you’ll never have a chance.
9 September 2026
Unprompted review
Reply from Mr Vegas
Hi there,
The games available on our platform are provided by independent third-party game providers, and their outcomes are determined by the games’ mechanics and Random Number Generators (RNG). Individual spins and bonus features are random and cannot be influenced or predetermined by our platform or Customer Support team.
While we understand that repeated losing results can be frustrating, previous results do not determine the outcome of future spins, and there is no mechanism that changes the outcome based on your deposits or remaining balance.
If you believe you have identified a specific technical issue with a game, please contact our Customer Support team with the relevant details so this can be reviewed further.
Kind regards,
Team Mr.Vegas
Reply from Mr Vegas
Hi Alexander,
We are glad to hear you enjoyed your experience with us.
If you need anything else, our Customer Support team is always here via live chat or email, 24/7.
Kind regards,
Team Mr Vegas.
Thanks to Erik who swiftly solved my…
Thanks to Erik who swiftly solved my issue. All the best.
8 September 2026
Reply from Mr Vegas
Hi Dom,
We are really glad to hear Erik was able to get everything sorted quickly for you! We will pass your kind words on to him.
Wishing you all the best too, and if you ever need us again, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Mr Vegas.
Mohamed was great help thanks resolved…
Mohamed was great help thanks resolved my problem
8 September 2026
Reply from Mr Vegas
Hi,
Great to hear Mohamed was able to resolve your problem so quickly! We will make sure he sees your kind feedback.
Our Customer Support team is available 24/7 via live chat or email if you ever need us again.
Kind regards,
Team Mr Vegas.
Oscar was very helpful and sorted my…
Oscar was very helpful and sorted my account query thank you
8 September 2026
Reply from Mr Vegas
Hi Rebecca,
Thank you for your kind feedback!
We're delighted to hear that Oscar was able to assist you with your account query and get everything sorted. We'll be sure to pass your kind words on to him.
We appreciate you taking the time to share your experience.
Kind regards,
Team Mr. Vegas
2 stars as for now spent £200 got…
2 stars as for now spent £200 got absolutely nothing ate it all like chocolate cake, 2 bonuses from £200 is bad but I will continue to play and see what happens as this can't always be like this
7 September 2026
Unprompted review
Reply from Mr Vegas
Hi,
It is worth clarifying, that gambling doesn’t work on the basis that a certain amount wagered, or a run of losses, should lead to a win or a particular number of bonus features. Each game round is an individual outcome, and previous results don’t make a future win or bonus more likely. Bonuses and features are also part of the individual game mechanics and are not guaranteed within a specific number of spins.
As a licensed and regulated operator, our games are subject to regulatory requirements and independent testing designed to ensure that they operate fairly and in accordance with their approved rules and mechanics. RTP is a long-term statistical measure across a large number of game rounds, rather than a guaranteed return for an individual player or session.
We would also encourage you not to continue playing simply because you feel that things “can’t always be like this” — there is no point at which a game is due to pay out based on previous results. If you choose to continue playing, it should always be within limits that are comfortable for you.
If you have any questions about your gameplay, account or anything else, please feel free to contact our Customer Support team at any time via live chat or email. We will be happy to help.
Kind regards,
Team Mr Vegas.
Reply from Mr Vegas
Hi Mariah,
It’s fantastic to hear that you have had such a great first experience with us! We are delighted to know everything went smoothly and hope you continue to enjoy your time with us.
If you ever need any assistance, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Mr Vegas.
for us elder customers computers don't …
for us elder customers computers don't come so easy when communicating with customer support you are always bombarded with are you still there very annoying I am still waiting for funds to be returned after closing account
5 September 2026
Reply from Mr Vegas
Hi Philip,
We understand your concerns regarding your experience when communicating with our Customer Support team. We are sorry to hear that you found the process frustrating. Providing a helpful and supportive experience is important to us, and we will take your feedback on board.
If you are still waiting for funds to be returned following the closure of your account, we would be happy to look into this further for you. As this involves personal account and financial information, we are unable to discuss the details through Trustpilot.
Please contact our Customer Support team via live chat or email, whichever is more convenient for you, so that we can securely review your account and provide you with the appropriate assistance.
Kind regards,
Team Mr Vegas.
Luke was absolutely amazing
Luke was absolutely amazing. Extremely friendly, professional and knowledgeable. Resolved my issue immediately and without too much explanation on my part. Extremely reassuring to have someone on chat who knew exactly what to do. SUPERB SERVICE FROM LUKE.
6 September 2026
Reply from Mr Vegas
Hi Tigger,
It is fantastic to hear such great feedback about Luke! We are delighted that he was able to understand your issue quickly, provide clear guidance and get everything resolved without you having to go through too much explanation.
It is especially great to hear that you felt reassured and confident in the support you received. We will be sure to pass your kind words on to Luke, we are sure he will be thrilled to know his service made such a positive impression!
If you ever need us again, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Mr Vegas.
U are dirty dirty horrible people mate
U are dirty dirty horrible people mate, always withdraw fine, I win £200 try withdraw, make me send about 15 documents to prove who I am, this is still not done btw so I got fed up tried playing one of there slots and it took the £225 in about 15 mins on 40p spins, horrible rtp, and after this I will never return, heard multiple people had winnings stole from me vegas too so wouldn’t recommend playing this site, stay safe guys
(Edit after reply: to be honest I don’t really care you asked for like 8 different bank statements with like 5 other things, and I sent it all and you’ve still taken days and not confirmed none of my stuff, one of the content creators I watch “the 10p gamer” also warns people about your casino because you hold funds and did the same to him also, so honestly I don’t care what you do with my account, because I assure you now I will never play at your site again, cheers👍)
6 September 2026
Unprompted review
Reply from Mr Vegas
Hi,
We understand the concerns you have raised regarding the verification process, your withdrawal and your recent gaming experience.
We are currently unable to locate your account based on the information provided in your review, so we have reached out to request some additional details. This will allow us to identify your account and properly review the concerns you have raised.
As a licensed and regulated operator, we are required to carry out appropriate Know Your Customer (KYC) and identity verification checks. Depending on the circumstances, we may need to request additional information or documentation to verify a customer’s identity and ensure the information we hold is accurate and up to date. We appreciate that being asked for further documentation can be frustrating, particularly where previous checks may have been completed.
Once we can identify your account, we can review the specific verification and withdrawal circumstances and provide you with the appropriate assistance.
Kind regards,
Team Mr Vegas.
Reply from Mr Vegas
Hi,
We are currently unable to locate your account based on the details provided, so we have reached out to request some additional information. This will allow us to identify your account and properly investigate the concerns you have raised.
We would also like to clarify that we are a licensed and regulated operator, and our services and games are subject to applicable regulatory requirements and controls designed to ensure a fair and safe gambling environment.
Once we have your details, we can review your specific concerns and provide you with the appropriate assistance.
Kind regards,
Team Mr Vegas.
Reply from Mr Vegas
Hi,
It is great to hear that Luke was able to resolve the unexpected error quickly and get everything sorted for you.
We will certainly pass your kind feedback on to Luke and we are sure he will appreciate the recognition!
If you ever need any further assistance, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Mr Vegas.
Reply from Mr Vegas
Hi Julie,
Thank you for your feedback. We're delighted to hear that Mohamed went above and beyond to help you. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Mr Vegas.
Great game evriting perfect
20 December 2025
Reply from Mr Vegas
Hi Tony,
Thank you for your wonderful feedback.
We're glad to hear that you're enjoying the games and that everything is going perfectly.
Thank you for taking the time to share your experience. If you have any questions or issues, please don't hesitate to contact us. We're more than happy to help.
Kind Regards,
Team Mr Vegas
Excellent customer service from Oscar…
Excellent customer service from Oscar very helpful and dealt with my problem very efficiently
4 September 2026
Reply from Mr Vegas
Hi there,
Thanks for taking the time to share your feedback! We’re really pleased to hear that Oscar was able to assist you and resolve your issue so quickly and efficiently.
We’ll be sure to pass your kind words on to Oscar. It’s great to hear that you received such helpful and professional support.
Kind regards,
Team MrVegas
Well
Well, where do I begin with Mr Vegas?? The games are rigged, will constantly "glitch" before reels line up. Play on a higher stake and you will not get anything, soon as you lower to 10p/20p you will get a bonus the next spin!! Hmmmm. Only for it to pay you peanuts, ofcourse. They will drain your bank account within minutes. No bonus given apart from the 11 spins on some unheard of game and customer service is awful, I was exchanging emails with them trying to understand why I did not get my 100% deposit bonus, but after a few emails I started to receive bot emails, as they simply could not be bothered to deal with my request.
AVOID AVOID AVOID
There are tonnes of reputable casinos out there that offer much better deposit bonuses and much higher RTP.
Don't get ripped of people
Replying to your response:
I'm not going through the bonus deposit with you again, I did not receive it and that's that.
Just because you've replied to my truthful and honest review, does not does not confirm your a legitimate casino 🙄
I have an account with a much better reputation and they also have my favourite fireblaze games and they do not play like yours one bit, hence how I know your games are rigged!!
I deposited a total of £132 in just over 24 hours and the biggest win you gave me was diabolical, my last deposit of £10 last night gave me clarification as you took that off me within minutes, dead spin after dead spin after.... You get the drift.
Just close my account please, I don't know why it's such an issue you obviously want me to come back and lose more money. No ta see you later scammers
Also one last thing, looking at your "5 star" reviews, funny how they all go on about how great your customer service is, I can tell you now I received the exact opposite, after a few emails sent back and forth you palm me off with bot replies, just sums you up perfectly Mr Scam I mean Mr Vegas.
5 September 2026
Unprompted review
Reply from Mr Vegas
Hi Craig,
We have reviewed your concerns regarding the deposit bonus and can confirm that the full bonus was credited to your account.
The bonus is not directly playable in full upon being credited. It is released incrementally as the wagering requirement is completed. Once 10% of the wagering requirement has been fulfilled, 10% of the bonus amount is transferred from the bonus balance to the main balance and becomes playable. Further portions are released in the same way as the wagering requirement is completed.
Based on our review, the bonus was applied correctly to your account. It appears that the bonus balance and the way the bonus is released may not have been understood, rather than the bonus not being provided.
In relation to your comments regarding game outcomes and RTP, casino games use random outcomes, meaning each individual spin is independent and previous results do not determine the outcome of the next spin. This means that winning and losing streaks can occur naturally, and a game can experience periods where the returns are significantly below or above its advertised RTP. RTP represents the theoretical average return over a very large number of plays and is not a guarantee of a particular return during an individual session or for an individual player.
The games available on Mr Vegas are provided by third-party game providers, and Mr Vegas acts as the operator providing access to these games. Individual game outcomes are not manually determined or adjusted according to the stake being played. We therefore have no evidence to support the suggestion that increasing or lowering your stake influences whether a bonus feature is triggered or changes the outcome of a spin.
Based on the above, our review has not identified any issue with the application of your bonus or the operation of the games.
Should you require any further clarification regarding the points raised above, please feel free to reach out to our Customer Support team.
Kind regards,
Team MrVegas
JohnMark dealt with my issue…
JohnMark dealt with my issue professionally and quickly. Thank you
4 September 2026
Reply from Mr Vegas
Hi David,
Thanks for taking the time to leave your feedback! We’re really pleased to hear that JohnMark was able to resolve your issue quickly and professionally.
We’ll be sure to pass your kind words on to JohnMark. It’s great to hear you received such efficient and helpful support.
Kind regards,
Team MrVegas
Everything is the best on Mr Vegas
Everything is the best on Mr Vegas!
Fast out money !!
Nice and also VERY fast live chat too
especially OSCAR❤️!!!
I Can not name one thing I don't love about Mr Vegas!!!
From Denmark ,,,,,❤️
4 September 2026
Unprompted review
Reply from Mr Vegas
Hi Kim,
Thank you so much for the fantastic feedback! We’re delighted to hear that you’re enjoying your experience with Mr Vegas and that you’ve found both our withdrawals and Live Chat quick and efficient.
We’ll definitely make sure Oscar sees your kind words and it’s great to hear that he’s made such a positive impression! 😊
Sending our best wishes to you in Denmark, and we hope you continue to enjoy Mr Vegas!
Kind regards,
Team MrVegas
izmaiel was super helpful!
4 September 2026
Unprompted review
Reply from Mr Vegas
Hi Katelyn,
Thank you for your feedback. We're delighted to hear that Izmaiel was able to assist you promptly and efficiently. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Mr Vegas.
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