Mozillion Reviews 6,320

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being excellent, seamless, and reliable, often highlighting the ease of transferring numbers and the prompt delivery of SIM cards and phones. Many people are particularly satisfied with the very fair and unbeatable prices, finding great value in the deals offered for both SIM-only tariffs and refurbished phones. The delivery service is frequently mentioned as fast and efficient, with products arriving quickly and often in perfect condition. However, some customers also noted issues with customer service, experiencing non-existent support apart from chatbots that didn't resolve problems, or long wait times to speak with an agent. A few other people also felt that the product quality was not always as expected, citing issues like accessories not meeting expectations or services being suspended without prior notification.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficient porting process and smooth,... See more

Price

Users describe positive interactions with price, often highlighting the fairness and competitiveness of the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the quick, helpful, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and prompt... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their new phones,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had a worsening signal with my previous supplier I've just switched across to Mozillion. The price is very fair and I first tried a 1 month SIM, finding the signal considerably better and th... See more

Rated 5 out of 5 stars

Bought a great refurbished iPhone from yourselves just over a week ago. In perfect condition and arrived the next working day. Really pleased with service and am now considering a new rolling sim cont... See more

Rated 5 out of 5 stars

Mifi Device and SIM card arrived only working day after ordering. SIM wouldn't connect - rang Mozillion and within 15 minutes I was fully up and running. Great network coverage at a very low p... See more

Rated 5 out of 5 stars

Researched different deals for the phone I wanted and this company came out best. Easy to navigate website and choices re size of software etc. Placed order (on a weekend) and received the phone withi... See more

Company replied


Company details

  1. Cell Phone Store
  2. Mobile Network Operator
  3. Online Marketplace

Written by the company

At last: a new mobile phone network from the award-winning Mozillion, offering the fastest, uncapped 5G speeds for everyone, on the UK’s best network. All our SIM only plans and pay monthly phone plans include the best premium features as standard, that other networks like to charge you for. Mozillion plans include the fastest, uncapped 5G speeds as standard, inclusive EU roaming across 41 EU destinations, capped spend - plus no need for a credit check for a SIM only plan. Plus, we offer the best and latest mobile tech, brand new or certified refurbished, SIM free or with a phone contract. Fancy making some cash? You can even sell your old phone by listing it on Mozillion – resulting in more money in your pocket versus trading-in. Welcome to Mozillion, we give you more for your mobile.

Buy risk-free

12 month warranty on all phones

When you buy a new or refurbished phone on Mozillion, you can be assured you're not only getting a great deal, but you're purchase is protected too, with a free 12 month warranty on all phones, and all refurbished phones passing our rigorous 90-point check.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

New sim free phone

Researched different deals for the phone I wanted and this company came out best. Easy to navigate website and choices re size of software etc. Placed order (on a weekend) and received the phone within 3 days and regular updates given. Would use them again.

8 June 2026
Mozillion logo

Reply from Mozillion

Thank you Gillian for your feedback, great to hear you're pleased with your new phone.

- Mozillion

Rated 2 out of 5 stars

Not impressed so far…

Only been with them over a week and I’m
Not keen at moment. Every step is tricky, more: phone takes days to deliver comparatively to other companies who can do next day… Grumbles: the eSIM didn’t arrive either and I had to chase it, which is 24 hours to get a response as no direct chat other than a bot. Finally got the eSIM, found the data wasn’t activated so had to contact again. Number porting set for a week after I’ve received the phone despite advance ordering.
I hope it gets better!

5 June 2026
Rated 1 out of 5 stars

Placed order with this company used…

Placed order with this company used affirm in checkout all fine processed order loan was set up emails to confirm no emails from mozillon so phone them spent over 6 hours on phone then ringing affirm every time getting a different answer then tell me I need to the order again so at this I have a hard search on my credit report no order for phone and £41 a month loan payment for nothing I have no trust in this company cancelling the loan after reading other reviews was also told that I would receive an email with a discount code still waiting

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Cheapest route to be on EE

Seamless, easy process, well communicated with & it’s a lot cheaper way to stay on the EE network.
The only drawback is that the Mozillion app doesn’t seem to work (iOS user).

5 June 2026
Rated 5 out of 5 stars

Great service.

First experience of using Mozillion, but the experience was simple and straightforward from start to finish and the pricing (in comparison to other mobile providers) was great value. Would definitely recommend.

5 June 2026
Rated 5 out of 5 stars

Great value SIM card.

Great value SIM card.
Arrived on time and worked immediately. A useful web page with control of the contract. Fortunately I'm in a strong EE 5G signal area. Overall a great experience.

7 June 2026
Rated 3 out of 5 stars

All good apart from porting

All good apart from porting. Phone arrived, i supplied PAC code with order, here i am 1 week later phone still not ported, called and they promised but they missed that deadline too, so square 1 here.

6 June 2026
Rated 5 out of 5 stars

Great service and fantastic value

Mifi Device and SIM card arrived only working day after ordering.

SIM wouldn't connect - rang Mozillion and within 15 minutes I was fully up and running.

Great network coverage at a very low price - what's not to like?

2 June 2026

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