An easy purchase via the website, delivery was fast and efficient. The machine works very well doing what was expected with no surprises. Thank you
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All good product as advertised and speedy delivery! Also good having company checking in with customers to see if there satisfied, as often times the after sales contact can be difficult.
EDIT: The team has gone above and beyond to make this right after some shipping mixup from backup staff during plowing week. -------------- Found them listed as licensed Honda resellers, or... See more
Company replied
I ordered two chainsaw holders on December 7. On December 8, I was informed that the items are usually delivered within 1–3 business days. Since I had not received the items after one week, I cont... See more
Company replied
Company details
Written by the company
Here at ISE Forest and Garden & Mower.ie we are a Kilkenny based, professional lawn, garden, forest & leisure equipment sales, service and hire agent. We stock brands of the highest quality such as, STIHL, Cub Cadet, Toro, Husqvarna, Honda, Berg, Snapper, ECHO, Suzuki, Loncin, Stiga, EGO and many more. In addition to serving our customers in our store, we also deliver all our products anywhere in the country and we do this for FREE if your order is above €75 Come meet the team in our showroom at Unit 6 Hebron Industrial Estate where you can view our extensive range of chainsaws, ride on and self propelled lawnmowers, leaf blowers, earth augers, shredders, hedge trimmers, grass strimmers, trampolines, barbecues and lots more. Our store is stocked daily to ensure that we provide you with the widest possible range of products at all times. If you have any questions, please just get in touch! Email: info@mower.ie Tel: 056 77 21125 during our store opening hours. 9am - 5:30pm Mon - Fri 9am - 1pm Saturday
Contact info
Ireland
- mower.ie
4.2
Great
74 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Great service and a great product
Great service and a great product. Highly recommend them
17 June 2024
Unprompted review
Reply from Mower
Hi Colin,
Thanks very much for your custom and kind words, we really appreciate it!
Regards,
Robin
Terrible company
Terrible company - paid for mower online and they didn’t contact me. When I contacted them they said it wasn’t in stock. Don’t answer phones don’t operate proper business hours to issue refund.
There were no missed calls from this company on my phone. Poor attempt at contact, email could have been issued straight away since this is an online order. Rang at 9:06am and was told they couldn’t issue my refund as they were busy opening up and they would call back which they didnt. I rang again at 9:36am. So I think it’s incredibly fair to say this company has an issue with communication
Edit: there’s no missed calls from them at all, so given that the calls didn’t go through on my phone an email should have been issued. This is a standard point of contact for an online sale.
28 June 2024
Unprompted review
Reply from Mower
Hi Lena,
**Edited as I have just checked our call logs to note dates and times of attempted calls from ISE to you.
First call from ISE to your provided contact number was at 12:17pm on 24th June 2024.
Second call from ISE to your provided phone number was at 11:34am on 25th of June 2024.
---------
On 24th June you ordered an Oleo Mac mower which unfortunately was out of stock with our supplier.
We called you that day to advise you of this delay and offer an immediate refund if it didn't suit you to wait.
We could not get through to you so we tried again on the 25th of June which went unanswered again. We then awaited a call back from you.
We may have missed your call which then lead you to send an email on 26th June to which we replied advising of the delay and to let us know if you wished to recieve a refund.
We then issued you a full refund this morning 28th June.
This review is extremely harsh as our team work very hard to provide an excellent service to people throughout our busy season each year.
Thank you for your feedback. I will enquire as to why you did not receive an email in addition to the attempted phone calls advising you of the delay.
Regards,
Robin
Great Company
I was very impressed in my dealings with your company. Mower was delivered ahead of time and detailed instructions and a demonstration were great. On my experience so far I would have no hesitation recommending you to potential clients.
23 May 2024
Unprompted review
Reply from Mower
Hi Alan,
Thanks very much for your custom and taking the time to leave us a review.
We really appreciate it!
Regards,
Robin
Recently bought a ride on lawnmower…
Recently bought a ride on lawnmower from ISE.Bought it online thursday night,had it in my drive monday morning oiled up and fueled up ready to go.Delivery guy gave me full instructions how to use it and thanked me for my business and said if I had any issues to call them for any help needed.Great service.Highly recommended.
25 March 2024
Unprompted review
Reply from Mower
Hi Paddy,
Glad to hear that you had a great experience with us.
Thanks very much for your custom and review!
Kind regards,
Robin
Product Upgrade at no extra cost.
I ordered a Wolf Garden Telescopic Lopper. I got a phone call from the company to say that the unit I ordered was out of stock and I was offered a free upgrade to the next model. It was delivered on time at no extra cost. Great service from Mower.ie and much appreciated.
6 February 2024
Unprompted review
Reply from Mower
Hi John,
Glad to hear you got sorted with an uprade and are happy with our service.
Thanks a million for your custom and taking time to leave us a review. We really appreciate it!
Regards,
Robin
Very good service and happy with product
Very good service and happy with product
15 February 2024
Unprompted review
Reply from Mower
Hi Gerard,
Thanks very much!
Regards,
Robin
Stiga mower
Great customer service and delivery.
Mower arrived ready for cutting. Would recommend.
1 February 2024
Unprompted review
Reply from Mower
Hi Patrick,
Thanks a million for your custom and review.
Glad to hear you had a great experience and would recommend us!
Much appreciated.
Kind regards
Robin
Amazing service
Amazing service. Item I ordered had a 2 month waiting list in 3 places I tried before finding mower.ie. They had my order shipped to me straight from supplier and it was delivered within the week. Highly recommend, would deal with again in the morning. Many thanks, Edel. 😊
14 February 2024
Unprompted review
Reply from Mower
Hi Edel,
Happy to hear we could help you!
Thanks very much for your custom and kind review.
Robin
Brilliant shop friendly staff 👍
14 March 2024
Unprompted review
Reply from Mower
Hi Razvan,
Thanks very much!
Robin
Excellent service provided by ISE
Excellent service provided by ISE, bought a new Honda mower last month and was delivered to my front door assembled with a full tank of petrol. Il be a returning customer for sure!
9 February 2024
Unprompted review
Reply from Mower
Hi Tiernan,
That's great to hear, we really appreciate it!
Thanks,
Robin
Fast delivery
Very competitive price and extremely fast delivery. Highly recommended and will definitely use again.
8 February 2024
Unprompted review
Reply from Mower
Hi Mickey,
Thanks a million for that!
Kind regards,
Robin
I purchased a harness for my headgear…
I purchased a harness for my headgear trimmer, delivered next day fully assembled and works perfectly,
Thanks and will definitely do business again,
Gabriel
27 February 2024
Unprompted review
Reply from Mower
Hi Gabriel,
Thanks a million!
Robin
Bought a victor petral power washer…
Bought a victor petral power washer from ise and verry happy I'll be a returing customer
Sales staff and delivery staff are 100% good customer service are fantastic
14 March 2024
Unprompted review
Reply from Mower
Hi John,
Thanks very much for your custom and kind review.
Much appreciated!
Regards,
Robin
Sprayer never worked after I spent almost €600 on a sprayer that…
I spent almost €600 on a sprayer that never worked. I have emailed 3 times without a reply. I’ve called numerous times and they rarely answer the phone. When they do answer, I was promised a call back which I never received. I was told that someone would call to repair the faulty spray but this never happened.
Do not buy anything from this company, they have no after sales service.
19 February 2024
Unprompted review
Reply from Mower
Hi Keith,
Apologies for the delay you experienced during an extremely busy few days we had.
I trust you have been issued with a replacement machine and this issue has been resolved.
If you need any more assistance regarding this, please email me directly: Robin@mower.ie
Kind regards,
Robin
Communication and follow up lacking
Update...
Appreciate that I have now been contacted and dealt with in a professional manner.
Seems like it's a supplier issue more than the company .
Ordered an Apache walk behind tractor with rotavator, sickle bar and snow blade.
Very quick delivery with three of the four items ....6 months later I'm still waiting on an item other have in stock online.
Main issue is severe lack of communication I've rang 3 or 4 times and the answer is we'll check on that and get back to you.
1 May 2023
Unprompted review
Reply from Mower
Hi Jonathan,
Following from our messages and call earlier this morning, our team are waiting on word back from our supplier IFGM as to when they will have this snow blade back in stock.
We will know before the day is out if there will be additional delays and advise you of this.
As always, if you wish to avail of a full refund and try source the product elsewhere, please just let us know and we will process this for you immediately.
Kind regards,
Robin
I ordered a Stihl lawnmower
I ordered a Stihl lawnmower, it was delivered to my door set up with oil and petrol . Absolutely brilliant service ! Gary was very helpful and friendly. I will definitely be buying from this company again . Highly recommend them .
12 October 2023
Unprompted review
Reply from Mower
Hi Gail,
Thanks very much.
That's great to hear. I'll be sure to pass the message on to Gary and our team.
Kind regards,
Robin
Great service
Ordered a trampoline from mower.ie on a weekend and it was delivered on Tuesday morning.
Great service with good communication.
4 July 2023
Unprompted review
Reply from Mower
Hi Denis,
Thanks very much for your custom and kind review. We really appreciate it!
Robin
Good experience in the end
Issues with the item I bought were resolved (albeit a bit late) but with an outcome that was more than satisfactory. It's good to see a company care about customer service and make an extra effort to resolve issues when something has gone wrong.
24 April 2023
Unprompted review
Reply from Mower
Hi Padraig,
We have tried to contact you by phone and email to get this issue resolved for you but have not been answered as of yet.
Please get back to us asap and we will get you sorted immediately.
Kind regards,
Robin
Very pleased
Easy to navigate website, very responsive to email inquiry, shipment arrived a few days later.
10 October 2022
Unprompted review
Reply from Mower
Thank you very much!
Very pleased with the service
Very pleased with the service, ordered it on Friday got it Monday. Great service would definitely recommend such a professional service
22 October 2022
Unprompted review
Reply from Mower
Thank you Niall, we really appreciate the excellent review!
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