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2.6

Poor

TrustScore 2.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

McGregor lawnmower

McGregor lawnmower , ok was cheap, so I didn’t expect a lot. Every Wheel will keeps falling off because the screws are not long enough to hold the wheel on …absolute rubbish. !

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Started running away by itself and ran…

Started running away by itself and ran my nan over in the process

11 July 2025
Unprompted review
Lawn Mower logo

Reply from Lawn Mower

Hi,
We're very concerned by your review, particularly given the seriousness of what you've described. However, we have no record of any customer by the name "Shaush," nor have we ever been contacted about such an incident. We've also reached out for more information but have not received any response.

We take safety and customer service extremely seriously, and if this were a genuine issue, we would want to investigate it thoroughly and resolve it immediately. If you are able to provide further details — such as the machine in question, a sales or service reference, or even a contact number — we'd be happy to look into this matter.

Until then, we would urge readers to treat this review with caution, as we cannot verify its authenticity.

Rated 1 out of 5 stars

Bought a Mcgregor cordless lawnmower in…

Bought a Mcgregor cordless lawnmower in April 2024 it has a two year guarantee, in April this year 2025 the battery wouldn't charge I tried twice calling customer service and after 30 minutes each call was cut off with the message " sorry there's no one to answer your call " I've heard that other people are having the same problem, I would advise anyone contemplating buying a mower from this company to think twice as you will be buying a load of trouble so save your money and shop else. This complaint isn't aimed at cutting edge it's solely aimed at Mcgregor sorry for any misunderstanding.

28 April 2025
Unprompted review
Lawn Mower logo

Reply from Lawn Mower

Hi Robert,

Thank you for your feedback. However, we believe there may have been a mistake, as we are not connected to McGregor lawnmowers in any way.

We are a small, independent, family-run business with a team of nine, specialising in professional garden machinery. We have never sold McGregor products, and we do not offer a dedicated customer service number, as we prefer to provide a more personal service to our customers.

While we understand your frustration, it’s important to leave reviews based on genuine experiences with the correct company. Reviews left in error have a lasting impact on small businesses like ours that work hard to build their reputation honestly and fairly.

If you feel able to review your comments, we would really appreciate it.
Wishing you all the best in resolving your mower issue.

Kind regards,
The Cutting Edge Machinery Team

Rated 1 out of 5 stars

Hedge cutters put in for engine…

Hedge cutters put in for engine service, and full starvation, waited ages so i phoned lady says can't find machine, then apparently waiting for part, waited ages phoned ,and they say it was ready to be picked up, £40 dep, and £44 to pay , never used machine for a short while, went to big job, filled with fuel and started machine , stopped and started and cut out all the time, took machine back, obviously furious,first words out of staff, how old is your fuel , bearing in mind I used 4 machines the same day with the same petrol , they phoned and said water in fuel ,did I have some water in the tube which connects to the petrol can , also bearing in mind ,,first time it was put in ,(fuel starvation ) no water was mentioned, so another £40 paid for stripping it down ,,, don't touch this firm ,thay don't know how to listen to customers, especially the guy behind counter. I'll never ever will use them , I have 47 years of using machines, but was not being listened too.

9 December 2024
Unprompted review
Lawn Mower logo

Reply from Lawn Mower

Hi,

I’m really sorry to hear about your experience and that it’s left you feeling let down. I’d like to get to the bottom of what happened and see if there’s anything we can do to resolve this properly.

Unfortunately, we haven’t been able to identify you from the review details, so I’d really appreciate it if you could drop me an email directly at steve@lawn-mower.co.uk. Please include your full name and any info you can about the machine or dates involved.

We take all feedback seriously, and while we understand frustrations can build, we always aim to be fair and transparent with every customer. We’re here to help — even when things haven’t gone to plan.

Kind regards,
Steve
Director, Cutting Edge Machinery

Rated 5 out of 5 stars

Just got the new mower

Just got the new mower, not yet had a chance to use it. Lawn mower company was great either way good communication and fast, respectful delivery

18 December 2024
Lawn Mower logo

Reply from Lawn Mower

Hi Liz, thank you so much for your 5-star review! If you have any questions or need assistance while installing your mower, please don’t hesitate to call or message us. We’re always happy to help!

Rated 5 out of 5 stars

This is the third machine I have bought…

This is the third machine I have bought from them. Steve recommend a Dutch Company I had never heard of for a petrol chipper called, GTM. He said he has met the family at an exhibition and they are passionate about their products. So, I bought one. Just given it a maiden workout this morning, cracking machine! Quality and it will give me years of service. Talking of which, took my Stihl Blower abs strimmer in for engine issues and a service. They came back like new machines, spick and span, gleaming! Both engines work like a dream. Hugely recommend this family business. Thanks Steve and Sarah. ATVB. Alan Mac.

7 February 2024
Unprompted review
Lawn Mower logo

Reply from Lawn Mower

Many thanks for your 5 star review, team CEM

Rated 5 out of 5 stars

Speedy home service

I couldn't get the cutting mechanism of my 'new' second hand chainsaw to run, so I messaged Owen for assistance. This was late morning, Saturday. Within the hour, Owen arrived at my house and solved the problem at once (the problem being me, not the chainsaw). I was then able to complete the job I'd planned for the day, simply brilliant support from Cutting Edge. Top, top marks!!

13 January 2024
Unprompted review
Lawn Mower logo

Reply from Lawn Mower

Many thanks for your 5 star review, team CEM

Rated 5 out of 5 stars

Reliable and good value

I bought a Toro lawnmower online from Cuting Edge Machinery. Very helpful and prompt delivery, next day. There was an issue related to carton damage by the carrier, but Steve was extremely apologetic and rectified the minor damage sustained.

I am extremely happy with the service from start to finish, everyone I dealt with was very helpful and friendly, .... and the lawnmower works a treat!

I highly recommend Cutting Edge Machinery as a first class and reliable supplier.

5 September 2022
Unprompted review
Lawn Mower logo

Reply from Lawn Mower

Hi Graham, many thanks for your 5 start review and working with us.

Rated 5 out of 5 stars

Excellent service

Excellent service - great knowledge

24 October 2021
Unprompted review
Lawn Mower logo

Reply from Lawn Mower

Many thanks for your repeat order and glad we could help you find what you needed. Keep mowing 👍

Rated 5 out of 5 stars

Fantastic after sales service

Fantastic after sales service after I purchased a new garden tractor from them. Always on hand for advice and help.

24 June 2021
Lawn Mower logo

Reply from Lawn Mower

Many thanks for your 5 star review, team CEM

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