Move Your Spa Reviews 

816
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and efficient delivery service, noting that the team always arrives on time, works professionally, and handles heavy hot tubs with great care throughout the entire moving process. Consumers also highlight the smooth user experience and excellent customer service, mentioning that office representatives provide clear communication, flexible booking arrangements, and helpful details from start to finish. Some reviewers were not happy with occasional logistical disconnects, administrative difficulties, or frustrating organization problems that caused unexpected delays, poor coordination, and stressful situations during their scheduled service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely efficient, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient teams... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that team members arrived on time... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, friendly, and helpful staff... See more

User experience

Consumers find user experience to be positive, describing the overall process as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more

Company replied

Rated 5 out of 5 stars

Good communication about arrival time. Friendly guys. Moved a couple of obstructions and did a great job! Gave us advice about storing our hot tub and recommended an installation package once we’re re... See more

Company replied

Rated 5 out of 5 stars

Was apprehensive due to the quote being much lower than the 2 others I received, can’t fault though! Communication was great from the off (almost to good / trust it, it’s real!) down to the guys... See more

Company replied

Rated 5 out of 5 stars

We moved house and needed to take our hot tub with us so after speaking to a few different companies we chose to use Move Your Spa. Emily in the office was very helpful and informative, made me feel w... See more

Company replied


Company details

  1. Hot Tub Repair Service

Written by the company

Move Your Spa, formerly known as Transport A Tub, is a trusted nationwide hot tub moving company specialising in hot tub relocations, installations, removals and disposals across the UK. As one of the best-known hot tub movers in the country, we help homeowners, holiday parks, retailers and hot tub showrooms move spas safely, professionally and with as little stress as possible. From single hot tub moves between homes to more complex access jobs, our experienced team is equipped to handle every stage of the process with care and attention. We are proud to offer a true nationwide service across the UK mainland, using our fleet of specialist vehicles, purpose-built equipment and professionally trained engineers to deliver a smooth and reliable experience from start to finish. Whether you are moving home, buying or selling a used hot tub, repositioning a spa within your property or arranging delivery to a new location, our team is ready to help. We are fully insured and committed to providing a friendly, straightforward service that gives customers complete peace of mind. At Move Your Spa, we do more than simply transport hot tubs. We work with customers who want their hot tub moved from one location to another and professionally installed at the new address, helping to get everything set up and ready for use. Our team uses specialist hot tub moving equipment and modern vehicles to move your spa safely and efficiently, no matter the distance. We also support hot tub showrooms and trade partners looking for dependable hot tub movers and a professional delivery service they can rely on. We also specialise in hot tub disposals and removals for customers who no longer want their spa, have inherited one with a property purchase or need to dispose of a broken or unwanted unit responsibly. Whether your hot tub is in working order or no longer functional, we can help arrange professional removal and environmentally responsible disposal. With years of experience, a strong reputation and a friendly team that genuinely cares about great service, Move Your Spa continues to be a leading name for anyone looking for a reliable hot tub moving company anywhere in the UK. Request your fast, free quote online today or call our friendly hot tub specialists who will be happy to help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

816 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(816)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from start to finish. The sales team and the collection team were friendly, professional and moved our hot tub quickly and efficiently.

19 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for the great review and for choosing us!

Rated 5 out of 5 stars

Great job done moving our hot tub

Great job done moving our hot tub. From start to finish there was clear communication and instructions. Josh and Malaki were our movers on the day. They knew exactly what they were doing, were efficient and polite.

14 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much Emma for the fantastic review!

Rated 5 out of 5 stars

Highly recommended Spa move Company A* rated

Mal and Simon were ace, polite professional and a pleasure to work with. Turned up when planned and communicated expected time effortlessly! Would not hesitate to recommend Move Your Spa. Thanks Guys!

13 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, Kat! ❤️

Rated 5 out of 5 stars

Amazing from start to finish.

Amazing from start to finish.
Bek was super helpful from quoting, the walking me through the process.

The guys arrived early, ready to go. Super helpful removing the hot tub and moving it to our new property.

Highly recommend 💫

12 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, Aimee! ❤️

Rated 5 out of 5 stars

Hot tub relocation

We had Malaki and Simon come to move our hot tub today to our new address. They were prompt, polite and knowledgeable. They provided exactly the service we wanted and gave me full confidence that my hot tub was in safe hands. 5 star rating and highly recommended service. Thank you!

12 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, Joe! ❤️

Rated 5 out of 5 stars

Excellent service

Excellent service, we cannot recommend this company high enough. From initial call to completion a 5 star job

11 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, Matt! ❤️

Rated 5 out of 5 stars

Malaki and Simon arrived on time were…

Malaki and Simon arrived on time were courteous and friendly - got on with the job.
Absolutely amazing service all done my end in 20 minutes.
Drove to Neath and settled the hot tub in my sons - all done with a smile.
I would highly recommend this company a definite 5 stars top marks boys.

8 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, Janet! ❤️

Rated 5 out of 5 stars

Fantastic

Great from the first phone call to delivery. Very professional and kept us updated each step of the way. A no hassle service.
Malakai and Simon were brilliant, polite and respectful. Many thanks, I would definitely recommend this service.

8 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, Matt! ❤️

Rated 5 out of 5 stars

Rich and Scott done a great job

Rich and Scott done a great job, loaded and unloaded and arranged the Crane to lift the Hot Tub over our bungalow.

Neat and tidy, very professional approach.

I would recommend using this company and Team if you need your Hot Tub relocated.

29 July 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, John! ❤️

Rated 5 out of 5 stars

We can’t thank the team at Move my Spa…

We can’t thank the team at Move my Spa enough for being so helpful with the relocation of our hot tub. Bec from the office went above and beyond to get things sorted for us. We were kept up to date throughout and everything went to plan on the day. Removal of the hot tub was professional and efficient and the two men who came out were clearly experienced and adept at their job. Thank you again. I would highly recommend your services.

4 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us ❤️

Rated 5 out of 5 stars

What fantastic guys

We have moved today to the coast and we choose Move Your Spa to relocate our hot tub.
The two amazing guys Rich and Scott were fantastic and when above and beyond.
We are not planning to move again but if we were we would definitely use this company again and I would without hesitation highly recommend them.
They made the whole experience stress free,
Thank you so much 🤩

5 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for choosing us, Jennifer! ❤️

Rated 5 out of 5 stars

Great service from Rich & Scott

Great service from Rich & Scott, thorough explanation everything as it should be!

4 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much Joanna for the lovely review!

Rated 5 out of 5 stars

Outstanding Service from Start to…

Outstanding Service from Start to Finish

From the initial phone call, it was clear this is a well established and professional company. Unlike others I contacted, who sounded like they were answering while on another job, these guys were organized and proactive. They asked for clear videos of the access at both ends, which showed great forward planning.

On the day, they arrived in clean, modern vans, both team members in uniform, polite and clearly happy to help. Their van was specially modified to lift the spa, which shows they have invested in the right equipment to do the job properly.

They fully wrapped the spa, handled it with care, and positioned it exactly where I wanted it. Could not have asked for more , excellent job all round!

2 August 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for the amazing feedback and for choosing Move Your Spa!

Rated 1 out of 5 stars

Badly damaged hot tub

Our hot tub was badly damaged either during the move or in storage. No responsibility has been taken by the company who have been exceptionally dismissive. They ignore emails and phone calls before finally sending an email to say they have no interest in the matter. We have been left with a hot tub that doesn’t work and we are having to get it repaired at our own cost. Never again! Please, please be extremely wary of this company…

1 August 2025
Unprompted review
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Reply from Move Your Spa

Hi Susan,

Thank you for sharing your experience and I am truly sorry for our slow response. We pride ourselves on clear communication and it’s clear we let you down.

When we collected and stored your Platinum Spas hot tub, we moved it dry and secured it using the same careful method we use on thousands of tubs every year. At no point did we remove or adjust any cabinet panels, jets or internal plumbing. That method has proven reliable and safe across thousands of moves.

In our experience jet seals, gaskets and O-rings are classic wear items that age, harden and lose their seal after a spa sits dry. Factors like compression set, chemical exposure or age related hardening can all create leaks once the system is refilled. Without a pre-move wet test or dismantling the assemblies at the time, it isn’t possible to link those seal failures to our transportation.

Because our handling did not disturb the jet assemblies or plumbing, we are unable to accept liability for the repair costs. However, we still want you enjoying your hot tub as soon as possible. As offered in our email, we can share the contact details of a trusted, independent technician who covers the whole of the UK and has helped many of our customers with similar issues.

Thankyou for choosing Move Your Spa

Rated 5 out of 5 stars

Move your spa made light work of moving…

Move your spa made light work of moving my tub from Birmingham to ebbw vale.mal and Simon were very professional and helpful.I would highly recommend these two guys.

22 July 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for the amazing feedback and for choosing Move Your Spa!

Rated 5 out of 5 stars

A very impressive and professional…

A very impressive and professional service from booking to collection and relocation.
Lee and Rich were amazing and got a very large and heavy hot tub into a tight space and gave me some really helpful advice on care and running. I would definitely recommend and have them back for servicing etc. Thank you so much.

24 July 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for the amazing feedback and for choosing Move Your Spa!

Rated 5 out of 5 stars

Very impressed with the service…

Very impressed with the service received from start of arranging the collection to the actual collection.
Kylie kept me updated right up to the collection and the lads Malaki and Simon worked so hard to move the tub and take it away, thank you for making the whole process easy for us.

16 July 2025
Unprompted review
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Reply from Move Your Spa

Thanks so much for the amazing feedback and for choosing Move Your Spa!

Rated 5 out of 5 stars

Professional, friendly, great team

Great team of Malaki and Simon who moved our hot tub for us when we moved home, and all the office support for the organisation.
Polite, friendly, communicated throughout the process - very professional, would happily recommend.

8 July 2025
Unprompted review
Move Your Spa logo

Reply from Move Your Spa

Thanks so much for the amazing feedback and for choosing Move Your Spa!

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