Can fault the service Ive been given from Henry, his professional manner and knowledge is second to none. It was a pleasure to work with him even though the timing wasnt right for bringing our propert... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Veronica, She is a wonderful person. She has been my greatest support throughout the entire process in London. She is also someone who has provided me with even more support than my own agent,... See more
I had such a great experience working with Natalie Simpkin-Robles at Mountgrange Heritage. She was incredibly kind, professional, and attentive throughout the whole process. Natalie really listened to... See more
Company replied
13 September 2025 Im absolutely delighted with… Mountgrange Heritage specifically Alex Chapalain who helped me buy my flat here in central London. He was instrumental in making the transaction sm... See more
Company replied
Company details
Information provided by various external sources
We are an independent estate agent based in Kensington & Notting Hill. If it’s a property for sale or to rent our team can help you find the perfect home.
Contact info
Kensington Park Road 27, W11, London, United Kingdom
- mountgrangeheritage.co.uk
4.8
Excellent
150 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Great service from Veronica
Veronica who is our property manager has been nothing short of amazing. She readily answers our queries (even on her holiday / weekends) and follows up with solutions in a timely matter (sometimes within the hour). I greatly appreciate her everything she does to ensure our tenancy is smooth and enjoyable.
9 December 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Elizabeth
Elizabeth is an asset to Mountgrange Heritage. She was super helpful, and would 100% recommend her!
11 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
I can't thank Elizabeth Walker enough…
I can't thank Elizabeth Walker enough for her outstanding service as my estate agent. From the start, she felt more like a friend than just a professional. Elizabeth took the time to really understand what I was looking for and made the whole process so much easier. Her advice was spot-on, and her communication was constant and clear. She went above and beyond to make sure I was happy with every decision, and I truly felt like she had my best interests at heart. I would recommend Elizabeth to anyone—her warm, personal approach made all the difference!
11 September 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Great experience with Elizabeth
Great experience with Elizabeth, she told me all the key information I needed to make a well informed decision on my next property. She is a key asset to this company as she was the deciding factor of why I chose to use the property I did. Can’t thank her enough
26 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Brilliant Service!
We had amazing service from Elizabeth at Mountgrange Heritage! She was amazing throughout the whole process and really helpful, answering all our questions quickly. Would highly recommend!
19 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Elizabeth Walker is very professional…
Elizabeth Walker is very professional and conducts thoroughly comprehensive viewings, making the whole experience very pleasurable.
Regards
Gaynor
3 December 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Exceptional Service
What a fantastic journey from start to finish. Elizabeth was exemplary. Her attention to detail is unmatched and her professionalism and communication skills are exceptional. Thank you for providing a service truly worthy of 5 stars. All questions and quieres were dealt with in a timely fashion and we couldn’t be more grateful for your support. Would highly recommend.
12 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Had such a great time with Elizabeth
Had such a great time with Elizabeth, she made the experience really easy and she was such a lovely person.
20 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
It was an absolute pleasure for…
It was an absolute pleasure for Elizabeth to help us along our way, she couldn’t have done enough for us and made everything go as smoothly as possible.
7 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Elizabeth went above and beyond to…
Elizabeth went above and beyond to ensure our experience was a great one. She is a real asset to your company, thank you Elizabeth.
12 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Good Property Management Service
Good Property Management Service. Over the months I've been renting, Tom French has consistently provided outstanding support. He is professional, dedicated, and approachable.
22 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
We were delighted with our experience…
We were delighted with our experience with Elizabeth. What a lovely girl and asset to the company she is
19 August 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
I highly using recommend Mountgrange…
I highly using recommend Mountgrange heritage, specifically Elizabeth who was also super helpful and dealt with all our questions and concerns super professionally. Thank you so much!
20 October 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Brilliant Customer Service!
Elizabeth was exceptional throughout the entire process. She was kind, honest, and provided valuable advice, making the experience a pleasure!
5 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Great experience with Bliss
Great experience with Bliss, answered every question I asked her and was very imformative
1 November 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Emily,
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Elizabeth was fantastic throughout the…
Elizabeth was fantastic throughout the whole process and was a pleasure to deal with. Very kind, honest and gave some really helpful advice.
1 September 2024
Unprompted review
Reply from Mountgrange Heritage
Dear Callum,
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Elizabeth has been fabulous
Elizabeth has been fabulous, she’s always there to answer any questions goes above and beyond no matter what time of the day it is.
Appreciated!
13 September 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Elizabeth is wonderful
Elizabeth from lettings always go the extra mile. She is a pleasure to work with. Nothing is too much trouble and she always gets back to me immediately. Such a lovely person to liaise with!
14 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Bliss provided everything of a 5 star…
Elizabeth provided everything of a 5 star service. Thank you for your professionalism, in-depth knowledge and guidance. Mountgrange Heritage is the business I will be recommending to my friends due to the service provided.
14 November 2024
Unprompted review
Reply from Mountgrange Heritage
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
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