Exceptional customer service. I’ve been buying John's products for many years, and his communication and reliability are first-class. If he doesn't have what you’re after, he will tell you where to fi... See more
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The guys who work for the business, firstly understands the passion for riding. It makes the huge difference when you deal with people sharing the same passion and working in the same industry they lo... See more
Company replied
well packaged and protected products, tail tidy & quadlock mount. postage time was excellent even considering it was processed as the shop was opening at the start of the new year. would happily purc... See more
Company replied
Great product and service and staff were bloody fantastic as they helped me with a delivery hiccup they went out of there way helping me. I recieved my order well within the week and Iam as happy as... See more
Company details
Written by the company
We are more than just a motorcycle parts retailer – we are passionate Australian riders dedicated to helping you build your dream bike. Whether you ride street, track, or dirt, Moto Superi delivers the highest quality accessories from world-renowned brands, all backed by local support and expert advice. Who We Are Founded by riders, for riders – Moto Superi is an Australian-owned business built on experience, trust, and a love for motorcycles. Our team of moto enthusiasts are committed to supplying only the best motorcycle parts money can buy. Why? Because your ride deserves it. Why Buy from Moto Superi? - 100% Australian-owned and operated - Covered under Australian consumer law - Fast shipping Australia-wide - Local returns & easy exchanges - Real customer service from real riders - Secure checkout with trusted payment options Whether you're upgrading a Yamaha R1, tuning your Kawasaki Ninja, or outfitting your Africa Twin for adventure, we've got the right parts from the brands you trust. If you can’t find what you need on our website give us a call on 02 9171 1657 and we will utilise our huge network of suppliers to get it for you.
Contact info
3 Faversham Street, 2204, Marrickville, Australia
- 02 9171 1657
- sales@motosuperi.com.au
- motosuperi.com.au
4.7
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Best Ducati parts and accessories store in NSW
Great customer and very knowledgeable staff. Great website to search parts and confirm compatibility, fairly priced parts and accessories with on-time deliveries. Never been disappointed while dealing with Bike-Shop
21 August 2025
Reply from Moto Superi
Thank you for the kind words! We’re really glad to hear you’ve had a great experience with our team and service. Your support means a lot, and we’ll keep doing our best to provide quality parts and reliable service.
Fast delivery and great service.
Fast delivery ( ordered on a Saturday, had in transit tracking on Monday). Jacket is great and packed up nicely. Cheers heaps
20 August 2025
Reply from Moto Superi
Thanks for the great feedback! We're glad the delivery was quick and everything arrived as expected. Really appreciate your support — let us know if we can help with anything else!
Reply from Moto Superi
Thanks for the great review! We're glad we could help you find what you were looking for at a good price. Appreciate your support and hope to see you again soon!
Such a great shopping experience
Such a great shopping experience, got a brand new TTX rear suspension for my Ducati and the customer service was next level.
6 August 2025
Reply from Moto Superi
Thanks so much for the awesome feedback! We're really glad you had a great experience and found exactly what you needed. Providing solid service and quality parts is what we're all about — so it's great to hear you were happy with everything. Happy riding!
Amazing Serivice
Amazing Serivice! I couldn’t recommend these guys enough,They have gone next level for me and I really appreciate it.
Thank you so much
13 February 2025
Unprompted review
Reply from Moto Superi
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience. It means a lot to us to go the extra mile for our customers. We really appreciate your support and look forward to helping you again in the future.
Rubbish Customer Service and poor search engine.
I was after a 16t front sprocket for my Aprilia RXV550. I went to this company online and searched using my bikes brand, model and year. I was presented with a couple of options and chose one.
I bought from them because there were no 16t sprockets in New Zealand and I needed one quickly.
Their price was actually quite expensive: almost double the cost of buying from Europe even including freight. However, I wanted the item quickly and thought that buying from Australia would be fast.
It wasn't! They didn't even process my order for 2 weeks and it took just short of a month for the item to arrive. It was almost too late.
Worse, it was NOT a fit for my bike despite my search on their site being specific about make, model and year.
When that turned into a customer service enquiry, the situation became much worse. They told me that because I had ordered a specific part number (which I was presented in THEIR search engine), I had taken all responsibility for the suitability of the item and they would not replace or refund the purchase.
They were adamant that it was my fault despite their website giving me that option for my brand, model and year of bike.
So don't bother with bike-shop.com.au. I got the right sprocket from Germany with the same search words in about the same delivery time for just over half the total price and with no drama.
Massive thumbs down for the quality of their online search engine and their customer service.
18 September 2024
Unprompted review
Reply from Moto Superi
Hi Michael,
Thank you for taking the time to leave your feedback. We understand this issue dates back a while however, we are genuinely sorry that your experience didn’t meet your expectations. At Bike-Shop, we take order accuracy and customer satisfaction very seriously.
In this case, our team worked directly with you over email to resolve the issue and provided guidance regarding the correct part for your bike. We always aim to provide clear and accurate product information, but we also recommend that customers contact us if they are unsure about any part or information on our website. We’re always happy to have a conversation over the phone and are actively contactable to ensure you get the right product the first time.
We appreciate all feedback, as it helps us improve our services, and we remain committed to providing accurate product information and high-quality support to all our customers.
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