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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, sharing a genuine passion for motorcycling and always providing expert guidance and support. People also love the incredibly fast delivery service and top-quality products that always arrive securely packaged and right on time. Though some reviewers noted occasional delivery delays through postal services or minor fitting issues with specific aftermarket parts, these rare hiccups did not dampen the overall satisfaction. Consumers across the board remain extremely pleased with the highly reliable service, wonderful product range, and consistently excellent communication provided by the team.

What people talk about most

Product

Users describe positive interactions with product, expressing strong satisfaction with the high quality,... See more

Delivery service

Consumers find delivery service to be efficient and timely, with reviewers highlighting quick shipping and... See more

Service

Reviewers express great satisfaction with the service, consistently praising the quick delivery and fantastic... See more

Staff

Reviewers highlight high satisfaction with the staff, frequently praising their exceptional knowledge,... See more

Customer service

People report positive experiences with customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service. I’ve been buying John's products for many years, and his communication and reliability are first-class. If he doesn't have what you’re after, he will tell you where to fi... See more

Rated 5 out of 5 stars

The guys who work for the business, firstly understands the passion for riding. It makes the huge difference when you deal with people sharing the same passion and working in the same industry they lo... See more

Company replied

Rated 5 out of 5 stars

well packaged and protected products, tail tidy & quadlock mount. postage time was excellent even considering it was processed as the shop was opening at the start of the new year. would happily purc... See more

Company replied

Rated 5 out of 5 stars

Great product and service and staff were bloody fantastic as they helped me with a delivery hiccup they went out of there way helping me. I recieved my order well within the week and Iam as happy as... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

We are more than just a motorcycle parts retailer – we are passionate Australian riders dedicated to helping you build your dream bike. Whether you ride street, track, or dirt, Moto Superi delivers the highest quality accessories from world-renowned brands, all backed by local support and expert advice. Who We Are Founded by riders, for riders – Moto Superi is an Australian-owned business built on experience, trust, and a love for motorcycles. Our team of moto enthusiasts are committed to supplying only the best motorcycle parts money can buy. Why? Because your ride deserves it. Why Buy from Moto Superi? - 100% Australian-owned and operated - Covered under Australian consumer law - Fast shipping Australia-wide - Local returns & easy exchanges - Real customer service from real riders - Secure checkout with trusted payment options Whether you're upgrading a Yamaha R1, tuning your Kawasaki Ninja, or outfitting your Africa Twin for adventure, we've got the right parts from the brands you trust. If you can’t find what you need on our website give us a call on 02 9171 1657 and we will utilise our huge network of suppliers to get it for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(85)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

To be honest

To be honest, the part did seem to take a while to be dispatched, but when it arrived I was impressed with the packaging. The part fitted my bike perfectly and is working great.

29 September 2026
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I’ve been buying John's products for many years, and his communication and reliability are first-class. If he doesn't have what you’re after, he will tell you where to find it. Moto Superi go above and beyond.

25 September 2026
Rated 5 out of 5 stars

Great product and service and staff…

Great product and service and staff were bloody fantastic as they helped me with a delivery hiccup they went out of there way helping me. I recieved my order well within the week and Iam as happy as a pig in it,THANKS HEAPS JOHN

24 September 2026
Rated 5 out of 5 stars

CBR 600rr

You have the products that i want and Fast.
Where as EBay theres a 50% chance i might get ripped-off 🤷🏽‍♂️

24 September 2026
Rated 5 out of 5 stars

PC6F03 - SPROCKET

Absolutely a great product with a great team behind it running the show.

26 August 2026
Moto Superi logo

Reply from Moto Superi

Thank you so much for the fantastic 5-star review Adonis! We’re thrilled to hear you’re happy with the product and our team. We really appreciate your support and kind words!

Rated 5 out of 5 stars

Great range of stock

Great range of stock, competitive prices, and fast postage.

27 August 2026
Moto Superi logo

Reply from Moto Superi

Thank you for the 5-star review! We’re delighted to hear you’re happy with our range, competitive prices, and fast postage. We really appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Quick

Quick, responsive,easy to deal with.

25 August 2026
Moto Superi logo

Reply from Moto Superi

Thanks so much for the 5-star review Neil! We’re really pleased to hear you found us quick, responsive, and easy to deal with. We truly appreciate your support!

Rated 5 out of 5 stars

Very helpful

Personal, technical and friendly approach by John and Cody

25 August 2026
Moto Superi logo

Reply from Moto Superi

Hi Diogo, thank you so much for the 5-star review! We're thrilled to hear that John and Cody provided you with such a helpful, technical, and friendly experience. We'll be sure to pass along your kind words to them—they'll be delighted. Thanks for choosing Moto Superi!

Rated 5 out of 5 stars

Dispatch & delivery was quick

Dispatch & delivery was quick. Quality product.

28 July 2026
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Reply from Moto Superi

Thank you for the 5-star review Peter! We’re delighted to hear you were happy with the quick dispatch and delivery, as well as the quality of the product. We really appreciate your support!

Rated 5 out of 5 stars

Great service

28 July 2026
Moto Superi logo

Reply from Moto Superi

Hi Alan, thank you so much for the 5-star review! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to helping you again soon!

Rated 5 out of 5 stars

Customer service brilliant

Customer service brilliant. I have recently dealt with John and couldn'nt ask for better service had some issues with parts and when he said he would call me back he did which is unusual these days. Solved these issues and received parts that I need thankyou.

30 July 2026
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Reply from Moto Superi

Thank you so much for your fantastic 5-star review Steve! It's great to hear that John was able to help resolve the issues and get the parts you needed. We really appreciate your kind words about his communication and service and we’ll be sure to pass them on to him. Thanks again for your support!

Rated 5 out of 5 stars

Great product

Great product. Customer centred design. Fast delivery.

28 July 2026
Moto Superi logo

Reply from Moto Superi

Hi Elson, thank you so much for the 5-star review! We're thrilled to hear that you love the product and noticed our focus on customer-centered design, alongside getting a fast delivery. We truly appreciate your support and look forward to serving you again soon!

Rated 2 out of 5 stars

Ordered on the 11th of July

Ordered on the 11th of July. Arrived on the 4th of August. Maybe advise if on back order and offer a refund.

28 July 2026
Moto Superi logo

Reply from Moto Superi

Hi Sheldon, thank you for sharing your honest feedback. I am so sorry for the delay and the lack of communication regarding your order—waiting from the 11th of July to the 4th of August is certainly not the standard we aim for. You're completely right that we should have notified you about backorder status and offered you a choice. We are actively working on improving our inventory updates so this doesn't happen again. If you'd like to discuss this further, please reach out to us directly.

Rated 5 out of 5 stars

The best parts best prices super quick…

The best parts best prices super quick service and delivery time thanks so much. I’ll be back again and again five stars all the way.

29 June 2026
Moto Superi logo

Reply from Moto Superi

Hi Justin, thank you so much for the incredible 5-star review! We are thrilled to hear that you love our parts, prices, and super quick delivery. It means the world to us to hear that you'll be coming back again and again. We look forward to serving you many more times in the future!

Rated 5 out of 5 stars

Fast delivery of the correct product

Fast delivery of the correct product! Happy days.👍

1 July 2026
Moto Superi logo

Reply from Moto Superi

Thank you Maximo for the 5-star review! We’re delighted to hear your order arrived quickly and with the correct product. Happy days indeed! We really appreciate your support.

Rated 5 out of 5 stars

John was super helpful with suggestions…

John was super helpful with suggestions and has a great product range

30 June 2026
Moto Superi logo

Reply from Moto Superi

Hi Pete, thanks for taking the time to leave such a wonderful shoutout! Giving great suggestions and offering only the best products is what John and the team at Moto Superi strive for every day. We truly appreciate your support—reach out anytime you need us!

Rated 5 out of 5 stars

All good

All good. Easy and on time

26 June 2026
Moto Superi logo

Reply from Moto Superi

Thanks so much for the 5-star review SASA! We’re glad to hear everything went smoothly and your order arrived on time. We really appreciate your support!

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