Motorworks Reviews 587

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the staff's extensive product knowledge and helpfulness in ensuring suitability and identifying correct parts. Many people appreciate the fast and accurate delivery service, with items often arriving quickly and well-packaged. The products themselves are frequently described as high quality and effective, with a wide selection available for various motorcycle models, including classic and hard-to-find parts. However, some customers mentioned that delivery can be a bit pricey. A few other people also felt that the company's computer systems might not fully investigate all bike systems, especially for older models, potentially leading to big bills.

What people talk about most

Service

Customers consistently report positive experiences with the service. Many reviewers praise the fast and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the wide selection of parts,... See more

Delivery service

Consumers express satisfaction with the delivery service. Many reviewers highlight the speed of delivery,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Order

Users describe positive interactions with order. Many customers highlight the prompt arrival of parts, often... See more

Based on these reviews

Rated 5 out of 5 stars

Called Motor Works as the online photo of the part I required didn’t match the description. The sales contact resolved the issue and despatched three items the same day. Parts were well packaged and a... See more

Company replied

Rated 5 out of 5 stars

Great service every time. Always a great experience talking to sales staff who have great knowledge of their products and great consideration of customers. Always got what I need and quick postage wit... See more

Company replied

Rated 5 out of 5 stars

Firstly BMW spares can be difficult to locate without going to a dealer Motorworks offers an easy and simple way to find what parts you need and a lot more besides Great website and referenc... See more

Company replied

Rated 5 out of 5 stars

Excellent advice, correct part identified. Despatched same day. Arrived as promised. Fitted and working. What more could you possibly want! I need my bike all year round for work. That's why I use... See more

Company replied


Company details

  1. Motorcycle Shop
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Parts Store

Written by the company

The UK's number 1 supplier of new and used BMW motorcycle spares and accessories. Established in 1989, we are the UK's largest independent BMW motorcycle specialist, catering for all models from pre-70's to the latest R1300 models. Distributing across the UK & worldwide, we offer a friendly and professional service to BMW motorcycle enthusiasts as well as trade professionals. We share the same passion as our customers and offer them only the products, knowledge and service they require. We are constantly adding hundreds of items to our stock and reacting to demand across the range to bring you an even larger choice of BMW motorcycle spares and accessories. We keep thousands of items in stock and on the shelf ready for immediate despatch. If you require a part that is not listed we may well have it anyway; there simply isn't room to list all our stock items and our range is constantly expanding. If we don't have it, get in touch and we will be happy to help! As well as supplying new parts, we also carry thousands of used parts! Our used parts come with a 14 day, no quibble satisfaction guarantee to give you confidence when ordering. In addition to this, used parts carry a six month warranty.


Contact info

4.9

Excellent

TrustScore 5 out of 5

587 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful on the phone and goods…

Very helpful on the phone and goods delivered promptly. I have used Motorworks for 30 years and never been let down.

27 March 2026
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Reply from Motorworks

Hi Tony,

Thank you for using us for that period of time, it's been pleasure! We appreciate the review.

Rated 5 out of 5 stars

Broken motorbike battery

I had bought a battery for my motorbike which was broken. I called to let you know, you organised the return for me, you called me once you'd checked the battery, it was infact broken and you replaced it there and then and I received it back in record time.
Great service, great knowledge of your goods and services. Keep up the good work.

25 March 2026
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Reply from Motorworks

Hello Carol,

It's good of you to say that, and we're glad we got to solve the battery issue for you. Thanks!

Rated 5 out of 5 stars

Fast Delivery

Next day delivery of small part for GS 1250 to the Isle of Wight

27 March 2026
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Reply from Motorworks

Hi John,

Thanks for using us and glad it got to you quickly! We appreciate your review.

Rated 5 out of 5 stars

Good service - staff who care.

Staff happy to discuss the parts to ensure suitability for the bike.
Seemed interested to hear how a non-OEM part actually fitted (starter motor).
Prompt delivery.
Also happy to take back non-necessary parts.

27 March 2026
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Reply from Motorworks

Hello Mr Tibbs,

Thank you for taking the time to leave a review, we're happy we could help.

Rated 5 out of 5 stars

Amazing selection of classic parts for…

Amazing selection of classic parts for my ole girl as well as my modern RT. Really fast service and great support from knowledgeable staff. Genuinely been using g this company for decades

27 March 2026
Motorworks logo

Reply from Motorworks

Hello Robert,

Thanks for using us over the years, it's been a pleasure helping you keep your BMWs on the road! We appreciate your review.

Rated 5 out of 5 stars

Excellent service

Excellent service, spotted I'd only ordered one instead of two sets of front bake pads by mistake and contacted me before dispatch. Fast delivery. My goto shop for parts for my BMW.

27 March 2026
Motorworks logo

Reply from Motorworks

Hi,

It's great to hear we spotted that, and we're glad we could help. Thanks for your review!

Rated 5 out of 5 stars

New and pre owned parts not a problem

New and pre owned parts not a problem. Find the website a litte difficult at times but that could be me .

26 March 2026
Motorworks logo

Reply from Motorworks

Hello,

We appreciate the feedback and your review. If there's anything you ever struggle with regarding the website don't hesitate to get in touch with us explaining what's happening and we'll do our best to help.

Rated 5 out of 5 stars

All good

All good
Very helpful on phone

23 February 2026
Motorworks logo

Reply from Motorworks

Hello,

Good to hear that, thank you!

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