Motorgurus Reviews 1,021

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, knowledgeable, and understanding, making the process easy and enjoyable. Many highlight the excellent service and customer care, noting the efficiency and smooth transactions from start to finish. Reviewers appreciate the clear communication, quick responses, and the non-pressured approach from the sales team. However, some customers also noted issues with the product, reporting mechanical faults, missing documentation, and body damage on purchased vehicles. A few other people also felt that the company was unprofessional and experienced delays or problems with car descriptions not matching the actual condition.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, amazing, and... See more

Product

Consumers find product to be ambiguous, with some reviewers expressing satisfaction and a willingness to... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 81% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The sale of my toyota chr 2024 yp24tgx plate…

Honest review of my car buying experience with this company (funny edit)

The guy i dealt with, his name was pete
Walked a bit funny, two left feet
Had the banter to sell me a car
Bought a toyota, a chr

£23000 i paid for the car
The service i recieved,the best by far
Had a hickup after a couple of days
Gearbox mount, decided to part ways

Rang pete to tell him the news,
Put it in an email we'll send it off for sevice aproved
No call no email not even a text
Left me the customer distressed and upset

5 days later pete made it right
Cars now fixed, i'm full of delight
The moral of the review, is never dismay
Evenutually motorgurus will save the
Day

Would i buy a car again? that remains to be seen, although the price was right and car polished and gleamed
And pete himself, he was a top man
Although walked a bit funny, legs like ham

All jokes aside my exsperience was great
Just a pity i had problems and contact 5 days late
Admin error was the excuse, genuine or not, still left me confused

To sum up motorgurus stand by the quality of their cars and when things go tits up they refund gold bars (not really)
But they did offer me compensation by covering my taxi fares to and from work for the past 6 days
So again motorgurus kinda saved the day. Well, for my wallet, anyway.

22 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your excellent review, its lovely to see (in rhyme) that we managed to sort out the issue on your car, i will show the team your review too it has put a smile on our face.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

I came 2 hours away to buy my car

I came 2 hours away to buy my car, I had a really great experience with Joel! He was super helpful, and a genuinely nice guy. All over it was a 10/10 experience!

Thanks again!

15 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, and also the 10/10. We hope you enjoy your new car and thank you for your business.
Regards
Motorgurus.

Rated 5 out of 5 stars

Joel was a credit to the company

Joel was outstanding. Very friendly and professional. Gave us total reassurance in the whole process. Thank you!

15 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Cant recommend motor guru’s enough

Cant recommend motor guru’s enough, Owen was a great help throughout the process and made sure i was happy with my new car! Highly recommend, showroom looks amazing too!

13 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, its nice to see that Owen offered you a great service, and that you are happy with your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Buying a new car through Motor Gurus…

Buying a new car through Motor Gurus was very easy and straight forward, I dealt with Joel and nothing was too much trouble he answered all the questions I had and explained everything perfectly. I would highly recommend buying a car through Motor Gurus the service I received was excellent.

12 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely 5 star review, and also thank you for your recommendation.
Regartds
Motorgurus

Rated 5 out of 5 stars

Had a great service from Peter

Had a great service from Peter at Motorguru, bought a fantastic car, thanks Peter a genuine top bloke

11 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, I will pass on your kind words to Peter and we hope you enjoy your new car.
Regards
Motorgurus.

Rated 1 out of 5 stars

Purchased an Import car - not as described.

Purchased an Import car. The car has been in an accident and has been imported from Japan and therefore carries no Category. Seller claimed it was imported from Greece. The story the garage sold did not work out. The car is mechanically sound and the garage did advertise it as an Import. If buying from here I would question and fact check information provided. TRUST and HONESTY are questionable here.

22 February 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, however I am a little confused, if the car is mechanically sound as you state and the car was advertised as an import I cant really understand how you claim you have been misled?
Regards
Motorgurus.

Rated 5 out of 5 stars

Pete was great and really went out the…

Pete was great and really went out the way to help us with all our queries! Great customer service!

7 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for sending us a 5 star review of your experience, great to hear you had a great customer service.
Regards
Motorgurus.

Rated 5 out of 5 stars

Great service

Great service, thanks Dan and team

7 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon the car man

Hi guys the name is Shellam with a M recently bought a Citreon c4 Picasso in electric blue from motor guru… Simon was the man he had a great telephone manner very calm and patient with me I ordered the car on Monday it was delivered to my door Thursday in perfect condition as Simon said it would be….I’ve had nothing but professionalism and care from Simon from start to finish I hope he’s paid very handsomely 🫶🏻 I will be calling Simon everytime I need a car and using motor gurus again. I might even phone Simon just to check in with him from time to time ❤️

Thanks Simon and thanks motor guru

Shellam with a M

6 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and also for your kind words for Simon. We hope you enjoy your new car and look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter was extremely helpful and patient…

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point and would highly recommend Peter and Motor Gurus for your next car venture.

6 March 2026
Unprompted review
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Reply from Motorgurus

thank you for taking the time to leave us a 5 star review, its great to read that Peter offered you a great customer experience and you were happy with the way he dealt with the sale.
Kind regards
Motorgurus

Rated 5 out of 5 stars

My experience with MotorGuru

Joel and Russ were extremely friendly and professional in the sale of the vehicle to me. I can’t recommend MotorGuru enough for their helpfulness in making the purchase of my new vehicle such a special one.

6 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars, and we hope you enjoy your new car and we look forward to seeing you again in the future.
Regards
Motorgurus.

Rated 5 out of 5 stars

I called up Motorgurus whilst looking…

I called up Motorgurus whilst looking for a new car and spoken to Peter who went above and beyond to help me find the perfect car. Would definitely recommend this company!

5 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for your review, also for your kind words for Peter and your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Very helpful and easy process thank you to Pete im a very happy customer

4 March 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, we hope you enjoy your new car.
Regards
Motorgurus.

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