When vehicle we were trading in was written off three days before sale. Motorfinity delayed the delivery whist we were paid out by insurance company and took a weeks holiday. The new Lexus was deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From pre-sales to post-sales what an amazing team. I couldn't ask for more, I couldn't be happier with how easy these guys made my journey to my brand new car at an incredible good price. My dream car... See more
Company replied
It is a big step making a large purchase on line, but we were very happy with the service we received at all stages of the process. The sales team of Brady O'Donnell and Patrick Roberts made sure... See more
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I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more
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Company details
Written by the company
Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.
Contact info
Motorfinity, 3, Northgate Terrace, Northern Road, NG24 2EU, Newark, United Kingdom
- 01636 558 885
- hello@motorfinitygroup.co.uk
- motorfinity.uk
4.8
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke was excellent at guiding me…
Luke was excellent at guiding me through the buying process and pointed me towards a great deal on an Audi Q7. Highly recommend!
23 February 2026
Unprompted review
Reply from Motorfinity
We’re delighted to hear Luke was able to guide you smoothly through the process and help you secure a fantastic deal on your Audi Q7 — what a great choice!
We really appreciate the recommendation and hope you’re loving every mile in your new car. If there’s ever anything you need, we’re always here to help
Great place to buy a car
Great place to buy a car ,keen prices ,no pressure,can buy with or without finance. Knowledgeable polite staff,nothing a problem. Excellent communication,any questions answered politely and efficiently,definitely a 5 star
19 February 2026
Unprompted review
Reply from Motorfinity
We’re thrilled to hear you found our prices competitive and the whole process pressure-free – that’s exactly how buying a car should feel. It’s great to know the team’s knowledge, communication and willingness to help made such a positive impression too.
We really appreciate you taking the time to share your experience, and we hope you’re loving your new car!
I had a very disappointing experience…
I had a very disappointing experience with Motorfinity. I provided a specific time that suited me for a call, but they didn’t ring at the suggested time — which makes you wonder what the point is of asking in the first place.
When I was finally able to take the call, Luke Chambers was rude and came across as quite condescending. He didn’t seem genuinely interested in helping me find a deal, particularly because I hadn’t yet test-driven a vehicle. I asked for quotes on three different vehicles, which he appeared reluctant to provide (not sure how that’s supposed to lead to a sale). When he eventually did provided a couple, they were no cheaper than the prices I’d already been offered by my local dealerships.
Overall, a poor customer experience from start to finish. Based on my experience, I would encourage others to look beyond the five-star reviews before deciding to engage.
16 February 2026
Unprompted review
Reply from Motorfinity
Dear Shaun, Thank you for your review. We are genuinely sorry to hear that we did not meet your expectations on this occasion and that your experience was a poor one.
Motorfinity endeavour to contact all customers in line with the availability options indicated by each customer. That said, it may not always be possible to contact customers at the exact times requested. The comments you have made relating to customer contact have been taken seriously. From our review we can see that Luke did engage with you in what we would consider to be a timely manner, although we are continually reviewing our processes to ensure we adhere to customer contact preferences as closely as possible.
Following your review we also looked into the experience and interactions you had. Luke was keen to highlight that having an idea of the vehicle you may wish to purchase can help guide the quotation process. However, if his tone came across as anything other than professional during this conversation, we apologise for that impression.
You also mentioned the point raised regarding test driving. Motorfinity do encourage customers to test drive vehicles as purchasing a car is a significant decision, but we always aim to support customers by discussing specifications, pricing and available options regardless of whether they have seen or driven the vehicle beforehand.
We understand your comments regarding the interaction and appreciate the feedback. From our review we can see that Luke did provide quotations and took time to present a number of vehicle options. Luke is one of our more experienced advisors and generally builds strong rapport with his customers, so your feedback was surprising to us. That said, we always take customer comments seriously and will continue to review our approach to ensure we deliver the high standard of service our customers expect.
Motorfinity have our customers at the heart of what we do, and we aim to be competitive with the products we offer while remaining transparent about pricing. As a company we work hard to secure significant discounts on brand new cars, however we may not always be able to beat prices offered by other dealers.
Once again, we are sorry that your experience did not meet expectations on this occasion. Should you choose to make enquiries with us again in the future, we hope we can demonstrate the high standards of service we aim to deliver.
Kind Regards
Great experience
Good value, smooth process and very helpful staff who answered any questions I had about the process
16 February 2026
Unprompted review
Reply from Motorfinity
We’re so pleased to hear you found everything good value and that the process was smooth from start to finish. It’s especially nice to know the team were able to answer your questions and support you along the way — that’s exactly what we’re here for.
We really appreciate you taking the time to share your experience and hope you’re enjoying your new car!
A truely professional team have guided…
A truely professional team have guided me through the process of buying my new car. Katie from the delivery team has been brilliant answering my questions, confirming each stage and adjusting dates to meet my needs.
The customer service and support is exceptional and I will be recommending Motorfinity to family and friends.
16 February 2026
Unprompted review
Reply from Motorfinity
Thank you so much for your kind feedback. We’re really pleased to hear that the process of buying your new car was smooth and well supported. Katie will be delighted to know her communication and flexibility made a positive difference for you.
We truly appreciate your recommendation and your trust in Motorfinity. Enjoy your new car, and please don’t hesitate to reach out if we can help again in the future
Motorinfinity first time purchase
Used Motorinfinity for the first time, would use again and highly recommend, any questions were quickly responded too and resolved as required from Luke at initial quote /application stage and then from Fiona in the delivery team once sale agreed.
16 February 2026
Unprompted review
Reply from Motorfinity
Thank you for taking the time to share your experience. We’re delighted to hear that your first time using our service was such a positive one. Luke and Fiona will be really pleased to know they were able to support you quickly and effectively at each stage of the process.
We truly appreciate your recommendation and are glad to hear you’d use Motorfinity again. Please don’t hesitate to get in touch if we can help in the future, enjoy your new car!
Fantastic service
Fantastic service. The team of Fiona, Josh, Amy and Kitt, could not have been more helpful. They kept me informed throughout with regular communications. They were always polite and provided prompt responses. They gave me a great price on my part exchange vehicle. I could not be happier.
10 February 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful feedback. We’re delighted to hear how helpful Fiona, Josh, Amy and Kitt were, and that you felt well informed throughout with regular updates and prompt, polite responses.
It’s great to know you were happy with the part exchange price too. Your kind words mean a lot to the team, and we’re so pleased we could deliver an experience you’re truly happy with. Enjoy your new car and thank you for choosing Motorfinity
The Motorfinity team have kept me up to…
The Motorfinity team have kept me up to date with the whole easy process of buying my new car & kept to their delivery promise.
I have already recommended them to a friend.
9 February 2026
Unprompted review
Reply from Motorfinity
Thank you for your kind words! We’re really pleased to hear the team kept you updated throughout the process and delivered exactly when promised. It’s great to know you’ve already recommended us to a friend, that means a lot. Enjoy your new car, and thanks again for choosing Motorfinity
Thank you Motorfinity
From start to finish my experience with Motorfinity staff was brilliant. My initial contact was Cameron with whom I discussed the car i wanted after which he guided me through the ordering process. I then spoke with Kitt, who confirmed my order after liaising with the dealer and also advised me on a 5 year maintenance contract I could get. Katie from the delivery team then contacted me and kept me fully informed about my order's progress - car built, car leaves factory, car shipped to UK, car delivered to dealer and finally car delivery to me. The car arrived early which was a bonus!!
The whole process was seamless and I got a fantastic discounted price to boot. Thank you Motorfinity
9 February 2026
Unprompted review
Reply from Motorfinity
Thank you for taking the time to share such a detailed review. We’re delighted to hear how positive and seamless your experience was from start to finish. Cameron, Kitt and Katie will be thrilled to know their guidance, communication and support made such a difference, especially with the bonus of early delivery!
Thank you for choosing Motorfinity and for your kind words. We hope you enjoy your new car
Excellent customer service and process was seamless.
Only discovered by chance that this was offered via my employer. I'm really glad that we used them as we saved quite a lot of money. The process was seamless from start to finish. Luke, Kitt and Fiona kept us in the loop all the way through and ensured the relevant paperwork and payments were sent. Took delivery of our new car 06.02.26 and its beautiful. Never thought we would be able to own another brand new motor but they made it possible. Excellent scheme foe anyone who is thinking about it - do it.
6 February 2026
Unprompted review
Reply from Motorfinity
hank you so much for sharing your experience. We’re delighted to hear that discovering us through your employer led to such a positive outcome and meaningful savings. It’s great to know the process felt seamless from start to finish, and that Luke, Kitt and Fiona kept everything running smoothly and kept you fully informed throughout.
Congratulations on the delivery of your new car, we’re so pleased to hear you’re loving it! Helping customers into a brand new car they may not have thought possible is exactly what Motorfinity is all about. Thank you again for your recommendation, and we hope you enjoy many happy miles ahead.
Great service
Great service, great discounts. Kept up to date regularly with email updates.
5 February 2026
Unprompted review
Reply from Motorfinity
Thank you for the 5 star review!
Love my new electric Skoda Enyaq
Love my new electric Skoda Enyaq, and it came faster than my local dealer could deliver it - still 3 months. Very smooth process and even managed to get my plates transferred at no additional cost.
6 February 2026
Unprompted review
Reply from Motorfinity
Thank you for sharing your experience! We’re thrilled to hear you’re loving your new electric Skoda Enyaq and that the delivery was even faster than expected. It’s great that the process was smooth and that we could transfer your plates at no extra cost.
Enjoy many happy miles in your new car!
Flawless service when buying my new car
I had an excellent experience when buying my new car through Motorfinity. Everything was slick and smooth and I had full explanation at every step of the process. I have nothing but praise for the team, especially Fiona Bennison and Kitt Matrix. Excellent all round.
4 February 2026
Unprompted review
Reply from Motorfinity
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with Motorfinity was slick and smooth from start to finish, and that you felt fully informed at every stage of the process.
We’ll be sure to pass on your kind words to Fiona and Kitt, who will be thrilled to hear your praise. Thank you again for choosing Motorfinity, we hope you enjoy your new car!
Faultless Service and overall great experience
I have just taken delivery of my new car purchased through Motorfinity and found the whole process trouble free from start to finish. As well as the discount being excellent the service initially from Matthew was first class and he was very patient and answered all of my questions without fuss. Once I had made the decision to purchase I was then handed over to Katie Powell in the delivery team who I can only describe as fantastic. She kept me fully updated on the progress of my order and her attention to detail and responses to my questions was again superb. I have no hesitation in recommending Motorfinity for anyone considering a new car purchase but particularly to my colleagues in the emergency services. Well done all.
3 February 2026
Unprompted review
Reply from Motorfinity
Thank you very much for taking the time to share such detailed feedback. We’re delighted to hear that your experience with Motorfinity was trouble free from start to finish and that you were pleased with both the excellent discount and level of service.
It’s great to know that we provided first-class support during the initial stages, taking the time to answer all your questions, and that Katie continued this experience through to delivery with her fantastic communication and attention to detail. We’ll be sure to pass on your kind words to them both.
Thank you also for recommending Motorfinity, particularly to your colleagues in the emergency services, it really means a lot to us. Enjoy your new car, and we wish you many happy miles ahead.
Really amazing experience with…
Really amazing experience with Motorfinity team especially Faye and Lucy. Great communication, went above and beyond to expedite the whole process on request. Would absolutely recommend!
26 January 2026
Unprompted review
Reply from Motorfinity
Thank you for sharing your feedback. We’re so pleased to hear you had such an amazing experience with Motorfinity and that Faye and Lucy provided great communication and went above and beyond to help expedite the process.
We’ll be sure to pass on your kind words to them both. Thank you for your recommendation, it’s greatly appreciated, and we hope you enjoy your new car!
I had an initial contact with Eleanor…
I had an initial contact with Eleanor this morning after looking on the Blue Light app. The discounts look good I have left my details and am waiting for further contact. Thanks Eleanor you were very helpful.
1 February 2026
Unprompted review
Reply from Motorfinity
Thank you for getting in touch with Motorfinity — we look forward to helping you further!
Team at Motorfinity is great
Team at Motorfinity is great. Fiona kept me informed and chased the dealer and answered my question every step of the way. Thank you
27 January 2026
Unprompted review
Reply from Motorfinity
Thank you for sharing your experience. We’re delighted to hear that Fiona kept you fully informed, chased the dealer when needed, and answered all your questions throughout the process.
We’ll be sure to pass on your thanks to her. We really appreciate your feedback and hope you enjoy your new car!
Excellent service
Excellent service, Katie was fantastic with great knowledge assisting the process
29 January 2026
Unprompted review
Reply from Motorfinity
Thank you for your feedback. We’re thrilled to hear that Katie provided fantastic service and shared her great knowledge to assist you throughout the process.
We’ll be sure to pass on your kind words to her. We hope you enjoy your new car!
Great company and excelent service
Great company and excelent service. Delivery was great.
5 January 2026
Unprompted review
Reply from Motorfinity
Thank you for your feedback. We’re delighted to hear you enjoyed your experience with Motorfinity and that the delivery went smoothly.
We hope you’re enjoying your new car!
The Motorfinity Delivery Great Service
The Motorfinity delivery team were very helpful in ensuring my new car was a great experience. Thanks to Lucy and the team, I can't thank them enough.
29 January 2026
Unprompted review
Reply from Motorfinity
Thanks so much for the lovely feedback about Lucy and the delivery team making your new car experience so great. We'll pass on your thanks to them - really appreciate it!
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