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Motorfinity Reviews 2,538

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism throughout the entire process. Many people highlight the seamless delivery service, noting its efficiency and the constant updates provided. Consumers are very satisfied with the overall service, finding the process of ordering and receiving their new car to be stress-free and straightforward. The quality of the products, specifically the cars, also receives high marks, with many expressing happiness with their new vehicles. However, some customers experienced delays with their car orders, which were sometimes attributed to manufacturer issues rather than the company itself. A few people also mentioned issues with damaged vehicles upon delivery, requiring subsequent repairs. Additionally, a small number of reviewers felt that a sales representative was not genuinely interested in helping them find a deal or provide quotes for different vehicles.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the efficiency, great... See more

Service

Consumers consistently report highly positive experiences with the service provided. Many reviewers praise... See more

Product

Customers consistently note positive experiences with the product. Many reviewers express their love for... See more

Order

Reviewers highlight positive aspects of the order process, praising its ease and efficiency from initial... See more

Based on these reviews

Rated 5 out of 5 stars

So far so good, Olivia has been exceptionally helpful throughout the ordering process of my new car. From my first contact with Olivia, she has always answered my e mails and telephone calls without d... See more

Company replied

Rated 5 out of 5 stars

From the first contact with Brady O'Donnell who sourced a great car at an amazing price and sorted my part exchange and was knowledgeable and helpful. I was then passed over to Fiona Bennison in the... See more

Company replied

Rated 5 out of 5 stars

My second purchase through Motorfinity. From first contact and all through the ordering process (Jake?) could not have been more helpful. Delivery team, Lucy and her colleagues, moved seamlessly thr... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience from start to finish.Fiona kept me updated all the way through the process. Any query was answered almost immediately whether by phone or email. Professional and friendly Fiona a... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Faye and Lucy excellent service

This was a great experience with Faye and Lucy from start to finish.I was made aware throughout the experience,I was worried that it might be a scam but was assured by Faye and Lucy it was completely legitimate.the price of the car was excellent and was told from the ford dealership to grab the deal.Thankyou so much Faye and Lucy for all of youre help.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

As a school teacher

As a school teacher, I really don't know why I hadn't used Motorfinity before, but now I have, and will have no hesitation in doing so again. Luke was excellent from the start, very knowledgeable when talking through all the options and finalising my order for a new car with a very good discount. Fiona managed the delivery which was also very efficient, the car arriving exactly on time with no problem whatsoever. Keep up the great work, Motorfinity!

18 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Luke guided you through all the options so well and that Fiona made the delivery so smooth and punctual. We'll make sure they both see your kind words. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent service

Initially I spoke to Luke identifying what vehicle I was looking to purchase. He subsequently came back to me with a great deal and also got me a great part exchange on my current vehicle, both prices were better than what I’d been offered at dealerships I had visited.
Lucy then took over and arranged payment and delivery of my new vehicle, also collection of the current vehicle.
The whole experience was seamless and, if my experience with Luke and Lucy is the norm. I would strongly recommend Motorfinity.

14 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Luke got you such a great deal and part exchange, and that Lucy made the delivery and collection process so seamless. We'll make sure they both see your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Very easy process

Very easy process. Brilliant price. Friendly & helpful staff. I would recommend and use in the future

1 February 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased you found the process so easy and that you're happy with your new car. Your recommendation really means a lot to us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish. Courteous, efficient and professional team who kept me regularly updated. Delivery went as planned with a bright new shiny car delivered direct to my front door at 7:30 am on the day of delivery. Can’t fault the whole process, a big thank you to you all.

16 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're so pleased everything went so smoothly and that your new car arrived bright and early right to your door. We'll make sure the whole team hears your kind words. We hope you're loving every mile!

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish, detailed emails and confirmation calls.
Everything went smoothly, thank you.

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're really pleased everything went so smoothly and that you felt well informed throughout. We'll make sure the whole team hears your kind words.

Rated 5 out of 5 stars

From start to finish the customer…

From start to finish the customer service was outstanding From the initial buying to the delivery. Luke and Fiona were efficient and made the whole process worry free I would certainly recommend Motorfinity for buying Next time I buy a car I will look up motorinfinity once again Thank you Fiona and Luke your customer service was outstanding

8 April 2026
Unprompted review
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Reply from Motorfinity

Thank you so much for this wonderful review! We're thrilled Luke and Fiona made the whole process so smooth and worry free from start to finish. We'll make sure they both see your kind words, they'll be absolutely delighted! We look forward to helping you again when the time comes!

Rated 5 out of 5 stars

Simply the Best!

From the first contact with Brady O'Donnell who sourced a great car at an amazing price and sorted my part exchange and was knowledgeable and helpful. I was then passed over to Fiona Bennison in the delivery team. Fiona went way above and beyond for me, I was constantly calling her with (unnecessary) questions and she answered every one and was always happy and helpful, I couldn't have asked for more. I am so happy I found Motorfinity, I would highly recommend them, they are a pleasure to do business with and to Brady and Fiona, thank you, you're the best!

10 April 2026
Unprompted review
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Reply from Motorfinity

Wow, what a lovely review, thank you so much! We're absolutely thrilled to hear that Brady and Fiona made your experience so special. It's so lovely to hear that Fiona went above and beyond for you and that Brady got you a great deal too. We'll make sure they both see this, they'll be over the moon! We hope you're loving every mile in your new car!

Rated 5 out of 5 stars

Couldn't recommend more!

Firstly, fantastic price on my new car!
The whole process has been very simple and straightforward.
Initially Olivia dealt with the order and Katie with the finance and delivery though Kitt and Lucy were also great when I spoke to them. Impossible to fault any of them!

9 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Olivia, Katie, Kitt and Lucy all played their part in making the process so simple and straightforward, and that you got a fantastic price too! We'll make sure they all see your kind words. We can't wait to help you again in the future!

Rated 5 out of 5 stars

Car Buying made easy

From first contact with Olivia, then Kitt and particularly Fiona to arrange payment/part exchange/delivery this is car buying made easy. Fantastic service from start to finish.

11 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the fantastic review! We're so pleased Olivia, Kitt and Fiona made the whole process so easy from start to finish, that's exactly what we're here for! We'll make sure they all see your kind words. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Great customer service

The team at Motorfinity were extremely helpful at every stage in the process of arranging my new car. Every opportunity, they provided updates of where my car was in the production line, expected next steps and were transparent with the information they had. A big thank you to the entire team (especially Cameron, Kitt, Lucy and all the others behind the scenes).

2 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review Nathan! We're so pleased Cameron, Kitt, Lucy and the wider team kept you so well informed throughout the whole process. We'll make sure they all see your kind words. We hope you're loving your new car!

Rated 5 out of 5 stars

Motor Finity were brilliant throughout…

Motor Finity were brilliant throughout from start to finish all the different sections that I spoke to from ordering the new car to receipt of the new vehicle .I would definitely use Motor Finity again and have already recommended them to family and friends they got me a great deal and the customer service is 10/10 a very special thank you to Lucy Smith she was brilliant and kept me upto date throughout and she is a wonderful ambassador for Motor Finity Many thanks Adrian

30 March 2026
Unprompted review
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Reply from Motorfinity

Thank you so much, Adrian! What a lovely review, we're so pleased the whole team looked after you so well from start to finish. Lucy will be absolutely made up to read your kind words and we couldn't agree more that she's a wonderful ambassador for Motorfinity! We really appreciate the recommendation to your family and friends. Enjoy your new car!

Rated 5 out of 5 stars

Excellent services

Excellent services , friendly and helpful team , many thanks to everyone especially Fiona and Olivia
Would definitely recommend motorfinity to my friends and everyone who want their services

1 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased Fiona and Olivia looked after you so well and made the experience such a positive one. We'll make sure they both see your kind words. Your recommendation really means a lot to us, we hope you're loving every mile!

Rated 5 out of 5 stars

Fantastic experience from start to finish

Wonderful experience from start to finish, special thx to Fiona for always keeping me in the loop and answering any questions super promptly. Nothing but massive thx to Fiona and the whole Motorfinity team ! ❤️

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're so pleased Fiona kept you well informed and was always on hand to answer your questions so promptly. She'll absolutely love reading this, we'll make sure she sees it! We'd love to help you again in the future!

Rated 5 out of 5 stars

Didn’t know what to expect however…

Didn’t know what to expect however everything was so easy, professional and efficient. Took delivery of my new car within two weeks of ordering. Easy to do business with and accommodated my requests. Definitely recommend. Thank you Lucy & Cameron.

30 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're so pleased Lucy and Cameron made the whole process so easy and efficient, and that you had your new car in just two weeks, that's brilliant! We'll make sure they both see your kind words. We'll be here whenever you need us again!

Rated 5 out of 5 stars

Positive Experience in dealing with Motorfinity

Have had a really positive experience in ordering a new Audi with Motorfinity & received a really competitive price. Brady (O'DONNEL) dealt efficiently with my initial order and then Fiona (BENNISON) dealt with the delivery process. I decided to collect it from an Audi dealership in Reading & collection process was very efficient & vehicle was exactly as ordered including additional specifications that I had requested.

1 April 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're so pleased Brady and Fiona made the whole process so smooth, and that your new Audi was exactly as specified when you collected it. We'll make sure they both see your kind words. Enjoy the new car!

Rated 5 out of 5 stars

Great discount and easy process.

Great discount and easy process.
The car arrived as planned via a lorry transport.
The staff was very helpful at every stage of the process.

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're really pleased everything went smoothly and that your new car arrived just as planned. We'll make sure the whole team hears your kind words. Enjoy your new car!

Rated 5 out of 5 stars

Motorfinity…Initial Order to Delivery

From start to finish Motorfinity provided a first class service from the initial enquiry and this includes the delivery and accounts departments. All the customer advisors have a comprehensive knowledge and are on the end of a phone or via email if you have any queries or concerns.

31 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased the whole team across both the accounts and delivery departments made such a positive impression. It's great to know you always felt supported and in good hands throughout. We'll be sure to pass your kind words on to everyone. Enjoy your new car!

Rated 5 out of 5 stars

Very happy customer

I have been dealing with Olivia very professional caring kept in contact with me I explained everything I was looking for in my car Olivia always emailed me with any answer to my question I haven’t received my car as of yet which was explained to me so I can’t wait so thank you again Olivia you’re a star

26 March 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased Olivia has been looking after you so well and keeping you informed throughout. We'll make sure she sees your kind words — she'll be thrilled! We hope the wait flies by and that you absolutely love your new car when it arrives!

Rated 5 out of 5 stars

First class

Just taken delivery of a new EV, sourced through Motorfinity.
The whole process from enquiring through to delivery/pickup has been efficient, excellent value and with great communication.
I dealt with Josh Holt from the sales team and Fiona Bennison from the delivery team.
Both kept me informed, answered my questions, and were instrumental in making the 5 star review!
No hesitation in recommending this company.

30 March 2026
Unprompted review
Motorfinity logo

Reply from Motorfinity

Thank you for the fantastic review! We're so pleased Josh and Fiona made the whole process so smooth and kept you well informed throughout. We'll make sure they both see your kind words. Enjoy your new EV,we hope you love it!

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