Motel a Miio Reviews 5,070

I've ordered several items from the shop during Black Friday, the order was damaged during shipping and sent back to the shop, without even getting to my hands(damage was found by shipping company and no delivery attempt was made), after that the shop decided to cancel the order from their side and refund me instead of sending goods again(they have the items in the shop still). I've asked to give me the same discount i got during black friday, they gave me much smaller discount and closed the case saying "We've done our best to support you" which is laughable because the only support i asked for is to fulfill the order for which i already paid.

I’m so incredibly disappointed with the customer service I have received from Motel a Miio and I hope you see this review as a warning before you order from them. I recently ordered a set of plates and bowls and when they arrived, I was stunned at how nice they were. However, one of the plates had arrived chipped and scratched and two others had physical divots in them, creating an uneven eating surface where your fork tines could catch. I understood that variations happen and we saw these for ourselves in other plates and bowls and liked them but these specifically mentioned are physical defects, from packaging or manufacturing. When I reached out to support, they did not offer to send replacements. Instead, they offered me a partial refund that would not even cover the cost to replace one plate from them. Their only other solution was to have me box and package everything back up and send it back to them. So, in order to get my money back I would have to spend money on a box and shipping materials to make sure they received everything in good shape while the customer never got it like that in the first place? This was also during Black Friday so there goes the opportunity to take advantage of sales at a more reputable company. All this because they could not send off three replacement plates.

Great quality and nice design

Wonderful products, I have plenty of them and always come back for some cosy stuff!

The best and the chickest brand ever! My house and kitchen is full with their high quality items!
And the customer support team is so nice, fast and helpfull!

Expensive products and poor quality. I purchased a couple of times within the last few years but since the tableware is on the pricy side I only used it when we had guests.
Now I’m using it on a daily basis and the plates just break after frequent use. Within the first week 3 plates broke after 3 minutes in the microwave..
Support wasn’t helpful at all, won’t purchase any more and I don’t recommend the brand.

Beautiful design, wonderful colours, great choice of items

Fast delivery and excellent communication with the customer support team. The Cordoama dinnerware set is beautiful and and high quality, as expected.

The products are really beautiful, but the shipping could be faster!!

10/10! Really loved the experience

The quality of the pottery is really good, i have collected some already.

Made several orders and always very good and beautiful products! Love the uniqueness about it. Always have good deals too (like black friday also).

Also very quick reply to emails! Definitely recommending!

Beautifully crafted items with exceptional attention to details. The package was delivered fast and all items were wrapped with care. I love my newest tableware and glassware additions!

Beautiful items, very helpful staff. Love my purchases.

One of my items was broken upon arrival, when I reached out to the customer service they exceeded my expectations. Within a day they replied that they had already shipped a new item.

I have been using their pieces for many years, and it's always an eye catcher!

Ordered 5 plates from Motel a Miio, they delivered a completely wrong color and wrote it off as a slight variation in handmade products. They are all grey, when i ordered blue.

I previously ordered the same color which was satisfying, but this time i ended up with 5 grey plates.

Very poor customer service says they can't help, because each product is unique. They don't understand the the problem is that all the plates are the same... The same kind of wrong

Delivery was fast and my cups were carefully wrapped in paper. I am very happy with my purchase and the service. Beautiful ceramic.

The cup I received has uneven, wavy edges all around the rim. The quality is very poor and does not meet expectations at all. I wanted to clearly point this out, as it’s quite disappointing.

The pottery is beautiful and arrived quickly