Egg Back Home Reviews 44

The products are of very high quality and the offer 2x1 makes it much cheaper to have a full set of matching dishes. It's very durable artisanal products, and as it comes from Portugal, it takes up to a week to arrive, but I have ordered 3 times from them and never had an issue.

Infuriating customer service! My package, which I've paid unusually high shipping for, is stuck in Portugal and hasn't moved in a week. Customer service is probably the most unhelpful I've ever experienced. Would not recommend at all.

The buy 1 get 1 free offer is nothing less than a a scam. We’ve tried to find any item this offer is working for, to no avail. According to the chat, it is limited to two random items in the shop. This information is nowhere to be found. We couldn’t find a buy 1 get 1 free section either. This already seems so unprofessional and fishy to us that we rather buy our dishes somewhere else.

When I placed this order (11 Dec'25) on-screen message said 'all delivery is free (for orders of my size)'. However when I checked out, I saw a charge of £9 for delivery! Emails querying this sent on 11 Dec and again of 15 Dec remain unanswered. Still awaiting delivery, but would be a nice to have ANY customer service response (and my £9 refunded)by this company!

WOW! What a journey with the good people of Egg Back Home, pure quality and beautiful art is what they deliver! DPD lost my package a while ago but Egg Back Home (special shoutout to Raquel) helped us all along the way and ensured we would get our order. Handcrafted with love!

I bought a lot from this store - coffee mugs, dinner plates, salad plates, bowls and from their petcare collection. I love their design and was very happy until one of my salad plates shattered in the microwave despite being advertised as “microwave safe”. Only had it for four months ! I contacted the manufacturer but have only been offered a voucher (not including delivery costs) and not a replacement . I’m very disappointed with this offer - as a loyal customer this is sub par from a company that seems to pride itself on quality (and not in compliance with consumer law regulations either!) Only buy if you’re not planning on using in microwave !!

Beware of this dishonest company, upon questioning their integrity on social media over their use of AI, originally by other users and then myself, and catching them in several lies they blocked me and removed my comments.

If only we could post screenshots!

From their account: “l'm not sure where exactly we "stole" anything from, considering we generated 4 Al images based on our own products. So... we're not allowed to create virtual representations of our own ceramics now? That's "stealing"?”

This statement is factually incorrect and an attempt to gaslight users and customers, as to date on their profile there are no AI generated images of their own products, but of other content to supplement. The premise of AI is also that it is trained on stolen work, something we all factually know for some time now.

I also layer pointed out that their own mission statement speaks about sustainability and that the whole brand is built on being handmade which is complete contradiction to the usage of AI which we all also factually know is actively damaging to our planet.

They claim 99% of their content is genuine but it beggars the question of why they need to bother with making 1% with AI. It defies logic and generating AI content of your own products in place of genuine product images is surely damaging to your own brand. Every part of this defies logic.

But I’m more disappointed in the hypocrisy, the lack of accountability and attempt to gaslight multiple users with genuine concerns and criticisms of their use of AI to represent their products and brand, by what I previously thought to be a reputable brand, whom I have purchased from a handful of times over the last years.

Unfortunately I don’t think they are to be trusted anymore. Really a big shame.

The reply is only further proof of the lack of accountability and awareness when there is physical proof on the profile now of their lies. You are a business, you are advertising on social platforms, I am also a customer who spent many hundreds on your products. I did not walk into your home and insult you, I raised my concerns as a customer on your public platform that you yourselves use as advertising. There really will be no talking to some people as is evident here because they are still lying. There was no aggression anyone’s part, but of course the owner had to block and remove the comments so she cannot be proven wrong.

AI is a complex subject and I am not against its use, there are myriad incredible uses for AI but I fail to see the point of generating images of your own products when you already do 99% yourself but you also right now have other generated images of animals and artwork that are not your products that are being used to advertise them.

No one said you plagiarised images, again, people would see this if you didn’t delete the comments.

Shameful. You own inability to understand comments has led to this mess and now you are gaslighting to say there is aggression, this is categorically FALSE. But of course, you deleted the evidence.

Criticism of a business on your public platform by concerned customers should be welcomed by any business but instead you are taking it as a personal attack and removing the evidence of being caught in your lies.

Not in 2025, it’s not good enough to be so deceptive. I have cancelled my current order.

I'd had my eye on this brand for some time, then I fell for it and I wasn't disappointed. The whole buying experience is top notch: the site is simple and efficient, and so is the ordering process. Delivery was very fast and meticulous. I also had the opportunity to talk to customer service and they were lovely and answered all my questions. Finally, the products are great and of high quality. I recommend them.

Perfect packing, all save and beautiful! The konfetti plates and cups make me and my kids happy every day! Simply beautiful! Thank you for your great products!
Lisa

We replaced all of our old and damaged tableware and ordered a full set of New Party White, including 14 small and large plates, 6 large bowls, 6 medium bowls, and 6 mini bowls. The ceramics were delivered in less than a week to Sweden and were perfectly packaged. I’ve never seen a parcel packed with such care and attention. Each item was so carefully wrapped to prevent any damage during transport. And it worked: everything arrived in perfect condition.

The ceramics themselves are beautiful. No two pieces are exactly alike, the colorful details are all hand-applied, giving the entire set a unique and artisanal look.

We also had the pleasure of speaking with Raquel from customer service. A few months ago, we noticed that Egg Back Home’s Trustpilot page had some negative reviews, so we wanted to make sure the website and offers were legitimate. Raquel was incredibly helpful, sending us photos of the specific ceramics we were interested in, as well as pictures of the boxes used for shipping.

All in all, we had a great experience with Egg Back Home. We’re absolutely thrilled with the products we received and won’t hesitate to order from them again, or recommend them to friends and family.

I was amazed by the extraordinary customer service via email, the super quick replies, and especially the help in receiving my dream set.
Shipping to Germany was faster than expected, and the goods arrived perfectly packed, without any use of plastic foil.
The dishes look perfect, and it’s a great joy to eat from them.

Perfect! I love it

Perfectly secured and prepared for shipping products. The dishes are not only beautiful but also of great quality. I recommend them with all my heart!

I love the unique design and I highly recommend the Party collection. The sprinkles in different colours put a smile on my face every time when in use.
Shipment is very fast and well packed but a little overpriced in my opinion.
Keep up your good work, the products are just fine and made with love. Thank you.

3rd of April 2025
I just want to add omy conversation with the very friendly customer service concerning the shipments pricing.
They told me that due to using bigger sized packagings they avoid the danger of damaging for the sensible goods.
This is reasonable and truly ok.
I ordered three times from Portugal to Germany and all arrived safely, well packed and in great condition!
Thank you! <3

perfect communication, timely shipping, great packaging

Quick sending, well protected, very beautiful as on pictures !

We love the products, the customer service was great! Will order again :)

Excellent product that is of good quality. Very good offers on the website. Was delivered within 2 weeks to the U.K.

Great service, even better products
Absolute fan of the party collection

Absolutely gorgeous mugs. Having my coffee in one of those as we speak. Very friendly and fast customer service too.