Mosso Reviews 296

I love the fact that I’m able to look good feel good about wearing certain clothes

I was very interested in getting started in Mosso. I am older and wanted to learn more about what suited me in terms of clothing styles and colors. With all the ads on Facebook it’s hard to tell what you get in any one app.
I was pleased with the color choices chosen for me. Hiwever when I looked at the clothes they displayed they were not my colors at all! And they were mostly heavier winter clothes despite it being spring. They had a picture of a cupboard with blouses that were hung up that were likely in my color range but you could not get any other view of them than hanging all together on a rod. The style that was suggested for me seemed to use 4 or 5 descriptors over and over. There was no hair section which I had hoped for and despite seeing constant ads for your archetype ( this is the wrong word). I never saw anything about that. I guess I wasn’t clear on how streamlined this program is. After doing those I found that there were 28 days of tasks to complete to create your own capsule, starting with learning what needed to be taken out of your current wardrobe and then working on creating your own. A style adviser could look at your items and give you feedback or help you get started. This was included. You have the option of wearing an item, using your camera and getting feedback on if it works for you.
I did order a double set of books but have to find where to download them and the program glitched on me when I tried to cancel one of the items I’d checked by mistake. It took me straight out of the webpage and I haven’t come across it yet.
While I haven’t used it much due to “life happening” I know I’m learning somethings and was thrilled to see my colors are ones I love and much of what they saidcabout styles was how I had dressed over the years when I worked. Some may find this program enough if they really like to search and shop for clothes.

You get into a trap in the links. You cannot logoff. You are then billed for things you never wanted. They tell you will be partially reimbursed. And gueuse what? It never happens. A complete trap and scam

I was not impressed with the app, but the prompt customer service was exceptional. Thank you

Very clear and direct information. Excellent URL with great color accuracy.

I tried to sign up for your service. Got to the point where I paid with my credit card. Went to the next screen and got stuck. I was asked for more things to add - with a fee - before I could go any further. I just closed your app. My credit card got charged. I asked for a refund today, and you said it was on the way.

I just purchased the basic plan. I don't want addons or bonusses and especially an APP! No passwords! I only want what I have paid for. If you cant give it to me withhout all this mumbo-jumbo then CANCEL MY PURCHASE AND REFUND ME IMMEDIATELY, please.

Please be careful, it looks like a scam scheme.
The app is nothing like the ad promises. They try to work you into partial refunds. After exchanging many emails I was promised a full one which never arrived ( nor any sort of confirmation that the process had been initiated)

I purchased the service but have been unable to access it. No real instruction on how to set up a password for the first time. I have followed the suggestions on how to get set up but no email comes to my email address to set it up. I get email from them that appears strictly to offer suggestions so i know my email is working but no email comes to set up the password. It feels like a scam. No means to reach out other than email. No phone number or chat. I'd like to cancel and get a refund on this since I can't get into the app. 5/7/26 So they replied. Exact wording as another unsatisfied customer. I sent the email to them. So far no response same as the other customer. Don't waste your money. 5/18/26 update - Mosso did reply about 5 days after I requested refund. They did complete the full refund I 5/15/26, stating that the issue on their side had been fixed.

This was a very interesting experience. A lot of good advice; however, I found the app difficult to use.

So far, I'm loving how accurate this information has been and the boost in my ego. I've been feeling frumpy lately and I'm trying to decide if I should continue to color my hair or let the gray but also white, grow out. Should I cut my long, yet thinning hair daily? I just couldn't make up my mind on anything. So when I saw the ad for Mosso, I thought, why not? I'm excited to see how much I've transformed in 4 weeks.

Expensive, automatic debits

This program is not helpful. I would not wear any of the suggested outfits. This was my initial 1 star review. Soon after, Mosso reached out and resolved my issue quickly. I’m updating my rating to 4-stars. Thank you for listening to your customers!

Very eager to reply: super- kind and absolutelly usefull.

Very bad, afraid that it might be scam. I have never received confirmation of purchase. In addition, you simply can not log in becouse there is no possibility to register. I have cancelled the service and asked for full refund - havent received confirmation of cancellation. If the refund does not happen within next 24 hours, I will move the issue to the authorities

I just started with MOSSO. So far it is very interesting and very educational.

I’m thinking of reporting them to the FTC for illegal practices. I never requested the App and never gave them my bank information. I might have clicked on their site but Never ordered anything !! Beware this is a scam

Great idea and concept but I really couldn’t make the app work for me. Now trying to log in to cancel my subscription but the system keeps having a glitch so I can’t even get into my account. They are working on it.

My experience with Mosso was disappointing overall.

The marketing and presentation suggested a highly personalized and premium styling service, but after using it for only a few minutes, the actual content felt quite basic and significantly less detailed than expected.

The checkout flow was also confusing. During the purchase process, I believed I was continuing with the same subscription selection, but an additional paid product (“The Archetype Effect” guide) was added separately. While customer support later explained this as an optional add-on, I personally did not feel the distinction was made clearly enough during checkout.

To their credit, the support team remained polite and eventually offered a 50% partial refund of the latest payment as a goodwill gesture, which I appreciated. However, I still believe the pricing and advertising create expectations that the actual service does not fully meet.

I would recommend that future customers carefully review all charges during checkout and keep expectations realistic regarding the level of personalization provided.