MoPla Solutions GmbH Reviews 

I could not buy a Deutschland-ticket for the trains. After doing the payment process, nothing happened, probably the payment went wrong somehow. But i got no confirmation/notification of anything, and no ticket, nothing the next day also. As it was reaching the deadline of the 10th of the month, I was forced to use a different app and luckily got the ticket there within 1 minute. Also, Mopla tries to remove reviews apparently which tells you something about this company.

I just purchased one month ticket for my kids but the MoPla app didn’t let me cancel it and I had to pay for 2 months without using it, I don’t recommend it because it forces you to keep your subscription active.

Be very careful when you buy a DTicket. It's a trap..you will be charged twice...I had to urgently visit Germany for 6 days and got charged twice...63e each time...that's 126e....they will tell you that's their policy but in simple terms it's a BIG RIP OFF....BEWARE

Very disappointing and misleading customer experience

I cannot recommend MoPla.

I purchased a Deutschlandticket because my friend was visiting Germany only for a short period (21–28 July). I wanted the subscription only for those days, not for the following month.

During the purchase process, I did not notice any clear warning that buying the ticket after the 10th of the month would automatically commit me to paying for the following month as well. I only discovered this immediately after completing the purchase.

Within just a few minutes, I contacted customer support and explained the situation. The ticket had not even been used yet.

I did not ask them to ignore their policy. I simply asked for a goodwill exception because the ticket was only intended for one short visit.

Instead of reviewing my case individually, I received template responses explaining the cancellation deadline without addressing my actual request.

Advertising a service as "simple", "fair", "flexible" and "pay only when you need it" creates certain expectations. My experience was the exact opposite.

Good customer service means listening to customers, especially when they contact you immediately after making an honest mistake.

Unfortunately, I cannot recommend MoPla and I will choose another Deutschlandticket provider in the future.

Hello! I am writing to you because your support email rejected my refund request due to a technical error in your app.On May 31st at 15:28, I tried to purchase a Deutschlandticket for June. Due to a system delay, it was not shown in the app. I tried again on June 1st at 00:59 (only 9 hours later) and your app generated TWO tickets for one person – one retroactively for May (valid for just a few hours) and one for June. I was charged 63€ twice.This is a clear interface and booking delay bug. I have just sent an official email with my bank statement and invoice, but I need these 63€ back urgently to afford my basic living expenses for the month.Please help me speed up the process.My Ticket-ID for the wrong May ticket is: DT-V6QG4A9ZQJQ437DSS Thank you!

This app is fantastic if you read up on the rules and know what you are doing. I ordered a DE ticket for 1 month only. I simply bought it BEFORE 10 July and cancelled the subscription immediately. It took me seconds and now I have a valid DE ticket in my wallet ready for use with no further obligations. Thank you mopla!

Best Platform

If I could give zero stars I would. I have sent multiple emails for weeks with no response regarding my ticket that was cancelled and they are attempting to charge my card multiple times daily.

Update as of June 29. Multiple emails have been sent with no response other than one saying you have to pay because you didn’t cancel by the 10th. I sent multiple emails in May to cancel that were met with zero response. Today got an email letting me know it was being forwarded to collections. I am not in Germany nor am I from there. This company has horrible service and I am being penalized because of it.

I bought a D-Ticket on May 12th to use during a 7-day trip. Once I returned home, I cancelled the subscription.

What I don’t understand is: if I only needed the ticket for 7 days, why am I being forced to pay for two months of subscription? Honestly, that’s ridiculous. Your app is advertised everywhere as “flexible”, yet suddenly you’ve introduced this “10th day policy”.

I’ve already sent two emails to customer support and haven’t received any reply. What about the 14-day withdrawal policy? Do you really believe it is fair — or even legal — to charge customers for two full months when the service was only used for 7 days?

If your policies changed on April 30th, customers should have been clearly informed and given time to adapt. New users should also be properly notified during the purchase process, not only through a blog post.

I’m still waiting for a reasonable solution. I’m happy to pay for one full month subscription, but not for two months when I only used the ticket for a single week.

If someone from customer service contacts me and helps resolve this issue, I’ll gladly update and change my review.

Very disappointed with this subscription system.
Today is only the 25th, yet I am being told that I can no longer pause/cancel for June because I did not do it before the 10th of May. Expecting customers to decide almost a month in advance whether they will need public transportation is completely unreasonable.
I wanted to pause my subscription for June and July, but the system does not allow it anymore and instead tries to force another €63 payment.
On top of that, the trains constantly have delays, cancellations, and technical problems. The service quality does not justify forcing customers into payments they do not want.
Customer support should resolve this issue instead of hiding behind unfair deadlines.

They remind you that your monthly subscription will be renewed a day before it happens and you can't even cancel it at that point. The money is gone whether you'll be using it or not. 63 euros gone like that. I'd call that stealing and scammy company policy.

Late price increase notification and no fair solution.

I was informed about the Deutschlandticket price increase (from €58 to €63) only on December 31st at around 4:00 AM, which made it impossible to cancel in time.

Despite contacting support immediately, no fair or customer-oriented solution was offered. Very disappointing customer service experience. I will not use this service again.
upda: they had contacted me several times with with fake screenshots or had provided desisive information to make me agreed with them It ls already stretching for almost 2 weeks pointlessly... pls avoid them guys if you want peace im gonna update you again

Their slogan is "Without subscription traps", well I fall for their subscription trap. I wanted to order Deutschland ticket for November, I just wanted to add new payment card and they discounted 58€ for October, on October 31st. I paid 58€ for Deutschland ticket which I can use for 13 hours. Instantly I tried to contact them on their contact form in 4 different ways, I wrote them an email directly, no response. If this is not a subscription trap then what is?

I love this company! Their Deutschlandticket subscription is just a huge solution to all those bureaucratic paperwork problems. I am glad that the cancellation period is up to 1 day before the new month, and you can pause your subscription if you are travelling abroad. A lot of my visitor friends also used this app because they do not require city registration. Totally recommend for all DT users.

The Mopla app allowed me as a non German resident with no German bank card, to easily get the Deutschland ticket. I was able to successfully pause and cancel it during this time.
And to can cancel up until the last day of the month which was really important for me as I didn't know if I'd need it in July until it was actually July

Ticket inspectors always seemed happy.

100% recommend.

They steal your money. There was a payment issue on their side (all other payments from mu account were going through), because of that the ticket was invalid. I had to buy a ticket from a different vendor, later i was harassed by a bombardment of emails threatening and asking for payment to be made, so i ended up paying for two tickets because of their own mistake.

Worked perfect for me and I love that you can cancel the Deutschland ticket subscription a day before the end of the month. I purchased it through DB the first time and got charged for 2 months because you have to cancel so early, Mopla has a better policy.

Good you can buy DTicket via this app/website even if you are not a German resident, what's bad is -- it's very confusing UI to cancel the subscription completely thru the website. It took me two attempts: after the first one I thought I cancelled it because ticket status was canceled. But that did not cancel the subscription entirely, I've got billed the next month again for the ticket while I have left Germany. Complete waste of 49Euros.
Why it should be so complicated and confusing?
So watch out when cancelling the subscription: make sure you received a cancellation email as a result, otherwise you'll be charged again next month.

Also, you cannot buy DTicket for a child via this app, a person must be 16 yo and above.

Think this is the most inflexible company I have ever dealt with. I would not recommend them at all. Even if you've been a loyal customer over an extended period (at least since summer of 2023) they could care less about trying to meet you halfway. Pretty disgraceful. Canceled contract end of July, was told I was one day too late so I'd be charged the full amount although I was moving out of Germany and never used the ticket. Contested this with my bank. The charge was reversed, now they are threatening to send it to collections. Good riddance!!