First card hadn’t arrived in time and the tracking wasn’t working. The ai chat organised sending me a reprint which was great One issue I have is that whenever I order an A4 card the post office of... See more
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Review summary
Created with AI, based on recent reviews
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Arrived on time, paid for next day delivery. When completing order it took few goes to add the recipients address as would clear and have to start again. Overall pleased with service. Will use ag... See more
Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!
I have used Moonpig for a long time I have recommended many people who have found their experience amazing ...I received my cards this morning as always update information and when it's being delivere... See more
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
570K reviews
Asks customers to review
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Great for ex-pats
I have used Moonpig to send cards to family and friends in the UK for many years now. As someone who lives abroad, it is an excellent service and one that I turn to time and time again
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivering a fathers day gift and card…
Delivering a fathers day gift and card on the day after fathers day is pathetic. Rubbish service.
19 June 2026
Reply from Moonpig.com
We are truly sorry the gift arrived late, especially as it's for Father's Day and we understand your disappointment Simon. I've reached out to you regarding this, as we'd love to further assist - Mollie
Stick to Card Factory
Stick to Card Factory
Order by 9pm for next day delivery is the tagline you will find on Moonpig's website. I ordered a card on Friday for delivery on Monday and paid £3.99 for the privilege. I am told this morning the card will arrive on Tuesday which is a day after the birthday. I will now have to go to Card Factory to buy a card. Next time, I will just print my own photo and make a card. Little point in spending £10 with Moonpig. They shouldn't make statements they can't keep.
19 June 2026
Reply from Moonpig.com
We are truly sorry to hear that your card delivery did not meet your expectations and arrived later than anticipated. We understand how important timely delivery is, especially for special occasions. I've reached out to you regarding this, as we'd love to look into this - Mollie
Disappointed
The date recipient was to receive moonpig order was changed to a day later than stated so had to change delivery date to later which was a bit disappointing.
21 June 2026
Reply from Moonpig.com
We appreciate you sharing your feedback and we're sorry the delivery date change caused disappointment Tracey. I've reached out to you regarding this as we'd love to further assist - Mollie
Great service.
A card was needed in a hurry & Moonpig provided a super speedy solution. Great card & excellent service.
20 June 2026
Great selection of cards and always…
Great selection of cards and always notified how the process of order was going and promptly delivered as had problem before with Royal Mail so had a smooth transaction great service ⭐️⭐️⭐️⭐️⭐️
18 June 2026
Two Father’s Day letdowns
Father’s Day letdown! The card sent from one adult son was not delivered until 5pm.
Box of ‘designer’ beers from other adult son was delivered by an apologetic postman in a Royal Mail waterproof plastic sack. Half the bottles were smashed, there was no card with the package and none turned up separately.
The postman said this regularly happens as Moonpig packaging is inadequate for glass bottles.
21 June 2026
Unprompted review
Reply from Moonpig.com
We are very sorry to hear about the issues with your Father's Day deliveries. This is certainly not the experience we want for our customers. Please can you contact us with your order details so we can investigate this thoroughly at Trustpilot@moonpig.com - Robyn
Reply from Moonpig.com
We're truly sorry your order didn't arrive as expected Paul. We know timely deliveries are crucial, especially for a special occasion. I've reached out to you regarding this, as we'd love to further assist - Mollie
My dads Father’s Day card has still not…
My dads Father’s Day card has still not arrived, it should have arrived on the 19th
16 June 2026
Reply from Moonpig.com
We are truly sorry to hear the Father's Day card has not arrived on the 19th as originally intended. We have now sent you an email to look into this missing order further - Robyn
Sadly the delivery let the experience…
Sadly the delivery let the experience down the card and gift are still in transit and have travelled from Liverpool to Manchester and now in the Midlands . No way to email until AI has been contacted . Father’s day has been and gone and the card and gift is making its way around the UK which is a bigger surprise than the actual card and gift.
19 June 2026
Reply from Moonpig.com
We are truly sorry to hear about the delivery issues and the Father's Day order not arriving on time as expected. So we have reached out via email in order to investigate this further - Robyn
Great Experience
Great experience, personalised a card at 8pm Friday night and it arrived on Saturday morning.
Was very pleasantly surprised.
30 April 2026
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