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Moonpig.com Reviews 569,861

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TrustScore 4 out of 5

4.2

Greeting Card Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 111,036 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting the brilliant quality of cards and the wide variety of choices available, including options for personalization with photos and stickers. The user experience is frequently described as easy and straightforward, with many appreciating the effortless process of designing and ordering, as well as the helpful reminder service. Reviewers often commend the excellent and fast delivery service, with many orders arriving on time or even earlier than expected, sometimes even on Sundays when Royal Mail does not deliver. However, some customers also noted issues with the order process, such as difficulties adding recipient addresses or problems with tracking information. There were also instances of dissatisfaction regarding delivery, with some experiencing bent cards upon arrival, delayed deliveries, or incorrect scheduling, particularly for special occasions like Father's Day. A few other people also felt that the quality of some products, like flowers, was disappointing, and there were occasional errors in personalization.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their orders... See more

Product

Clients share positive opinions on product, with many reviewers consistently praising the good quality of... See more

User experience

People report positive experiences with the user experience, often describing it as fast, efficient, and... See more

Order

Consumers find order experiences to be ambiguous, with some reporting efficient and timely deliveries, even... See more

Service

Users describe positive interactions with service, often highlighting it as fast, efficient, and reliable for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First card hadn’t arrived in time and the tracking wasn’t working. The ai chat organised sending me a reprint which was great One issue I have is that whenever I order an A4 card the post office of... See more

Rated 4 out of 5 stars

Arrived on time, paid for next day delivery. When completing order it took few goes to add the recipients address as would clear and have to start again. Overall pleased with service. Will use ag... See more

Rated 4 out of 5 stars

Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!

Rated 4 out of 5 stars

I have used Moonpig for a long time I have recommended many people who have found their experience amazing ...I received my cards this morning as always update information and when it's being delivere... See more

Company details

  1. Greeting Card Shop
  2. Flower Delivery
  3. Gift Shop

Written by the company

Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest

Contact info

4.2

Great

TrustScore 4 out of 5

570K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Absolutely rubbish my Father’s Day card…

Absolutely rubbish my Father’s Day card was not delivered on Father’s Day or before Anne was told they would send another one out. What use is that when it’s not Father’s Day would not refund my money not happy with this service. Customer service people were rubbish.
Update
Since my review on here customer services have now refunded the price of my card, but this does still not cover the fact my Father’s Day was ruined through lack of a Card, but they have refunded the price of the Card that’s big of them

13 June 2026
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Reply from Moonpig.com

We sincerely regret that your Father's Day card did not arrive on time Colleen. We understand your frustration and the disappointment this caused. I've reached out to you regarding this as we'd love to further assist - Mollie

Rated 1 out of 5 stars

Using for 10 years will never use again

Paid for a3 size card … was a smaller one. Also paid for a balloon - no balloon!!!!! Also can’t believe how more expensive Moonpig is now. Have been using them for years living overseas and will never use them again

22 June 2026
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Reply from Moonpig.com

We are truly sorry to hear about the incorrect card size and missing balloon, as well as your concerns about pricing Siobhan. We appreciate you sharing your experience and I've reached out to you to further assist - Mollie

Rated 1 out of 5 stars

The item arrived late

The item arrived a day late. At the time of ordering (17th June) the website explicitly advised that 1. the order would be received in time for father's day, 2. within 1-2 business days, and 3. that the probability of arriving on time was 95% - what happened?! All three pieces of advice were incorrect - did not achieve any of this by 100%.

17 June 2026
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Reply from Moonpig.com

We are truly sorry your order arrived late and did not meet the delivery expectations set on our website. We understand your frustration regarding the incorrect delivery information. I've reached out to you to further assist - Mollie

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