First card hadn’t arrived in time and the tracking wasn’t working. The ai chat organised sending me a reprint which was great One issue I have is that whenever I order an A4 card the post office of... See more
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Review summary
Created with AI, based on recent reviews
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Arrived on time, paid for next day delivery. When completing order it took few goes to add the recipients address as would clear and have to start again. Overall pleased with service. Will use ag... See more
Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!
I have used Moonpig for a long time I have recommended many people who have found their experience amazing ...I received my cards this morning as always update information and when it's being delivere... See more
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
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I set the card to be sent same day as…
I set the card to be sent same day as created- on Father’s Day but for some reason it set it to be sent the next day and there was no easy way to change it..
21 June 2026
Reply from Moonpig.com
We appreciate you sharing your experience. We are sorry the card delivery date was not as expected and understand your frustration. So we have reached out via email to advise further - Robyn
Gift was smashed and broken.
Ordered a card, beers, chocolate and a balloon.
Paid double delivery, order was a day late.
Then when it arrived, all the beer bottles were smashed and the card was wet and damaged.
17 June 2026
Reply from Moonpig.com
We are truly sorry to hear about the significant issues with your recent order, including the multiple postage charges, late delivery and damaged items. We have now sent you an email so we can investigate these issues further - Robyn
I ordered and designed a card for Fathers day
I ordered and designed a card for e-delivery on Sun June 21, 2026. Site claimed the card would be delivered in the morning by 9 am. The card wasn't received until 8:30 pm on June 21. I would be very understanding if I had requested the card to be physically delivered, but this was a matter of delivering a card that I added pictures and text to, I did the work saw the preview meaning all that had to be done was to send the card.
20 June 2026
Reply from Moonpig.com
We appreciate you taking the time to share your experience regarding the e-delivery of your card. We understand your frustration when the card was not delivered until 8;30pm. We've now reached out via email so we can advise further regarding this delivery - Robyn
Difficult to work through the design…
Difficult to work through the design process on a tablet.
Also resizing images isn't easy to do.
Apart from that, very good!
21 June 2026
Father day card and present delivered a…
Father day card and present delivered a day late. Stop using Royal Mail for your deliveries as they are no longer viable as a delivery service. You would get 5 stars otherwise. Best Regards, Alex
19 June 2026
Reply from Moonpig.com
We are truly sorry that your Father's Day delivery arrived late. We understand how important timely deliveries are, especially for special occasions. We have now reached out via email to look into this further - Robyn
delivered on time
20 June 2026
Able to design my own card fit for…
Able to design my own card fit for purpose and delivery was quick.
31 January 2026
Did not send on time
I ordered two digital cards a few days before Father’s Day. They were supposed to be sent by 9am but last I checked around 6pm on Father’s Day they had still not been sent :(:( Very disappointed.
20 June 2026
Reply from Moonpig.com
We appreciate you sharing your disappointment about these orders not being received as expected. We are truly sorry the digital cards were not sent as expected on Father's Day and have sent you an email so we can investigate this further - Robyn
Card wasn't delivered next day despite…
Card wasn't delivered next day despite me paying extra to have it delivered next day....
20 June 2026
Reply from Moonpig.com
We're very sorry your delivery didn't arrive on time as expected. We know timely deliveries are important. We've sent you an email to investigate this further - Robyn
Useless service.
Paid £10 to have a card delivered on a birthday. It arrived the day after! Absolutely overpriced and useless service.
19 June 2026
Reply from Moonpig.com
We are very sorry the card arrived late Alan. We understand your frustration with the delayed delivery and the service provided. I've reached out to you regarding this, as we'd love to further assist - Mollie
Great card and website
7 June 2026
Always such a great service and lovely…
Always such a great service and lovely quality of products.
19 June 2026
Pay extra for specific delivery date.
Pay extra for specific delivery date.
Get message saying delivery will be a day later than promised.
Won't be unusual that I get told I forgot.
20 June 2026
Paid extra for delivery and delivered late.
I paid extra for my Father’s Day card to be delivered on Father’s Day. It’s now the day after Father’s Day and the card still hasn’t been delivered!
20 June 2026
Reply from Moonpig.com
We are truly sorry your card didn't arrive on time. We understand how important timely delivery is for special occasions. I've reached out to you regarding this, as we'd love to further assist - Mollie
Every was fine other than paying extra…
Every was fine other than paying extra for a fathers delivery then only receiving it the day after 😞
18 June 2026
It was straight forward selecting a a…
It was straight forward selecting a a birthday card and adding photos to it.
20 June 2026
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