Ordered Birth chart and gift certificate. Got the gift certificate but no birth chart. Requested an update as the delivery-shipping said fulfilled. Response from customer service was au... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are meaningful. The quality is good , although my fiancé is wearing it only the first day today but looks solid. Communication with the team is superior. Delivery time to Ireland was a b... See more
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Barbara was great from the beginning. Wanted to add this to another order, which she said was not possible. She placed this order separately for me and it was smooth sailing from that point on. Rec... See more
Company replied
Personal attention and beautiful jewelry. I can't wait to wear my labradorite and onyx ring set! The stone meanings of transformation and strength/willpower really speak to me right now as I recover... See more
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Company details
Written by the company
Moon Magic creates gemstone jewelry designed to be both meaningful and enduring. Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful. Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship. Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging. With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Contact info
Singapore
- contact@moonmagic.com
- moonmagic.com
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Quality. Experience. *Read this” ✌🏼
I have a very good feeling about each item I’ve ordered. I need energy to keep pushing through right now. Maybe it’s the dopamine of a new gift for yourself or family, but I have 2 rings and 2 necklaces. I just can’t take this onyx mother of pearl one off! So I am ready to polish after showering. (No pool) I’m just very tied to it and it makes me feel good. The raw aquamarine ring is the same. Confidence. This is a good company making quality jewelry, no surprises.
Overall, breathe & enjoy the beauty of something new that just might have something magical attached.
1 June 2026
Unprompted review
Reply from Moon Magic
Hello Natalie,
Thank you so much for your beautiful review! It means the world to us to hear how much your Moon Magic pieces have become part of your everyday life. We love knowing that your Onyx Mother of Pearl and Raw Aquamarine rings bring you confidence and joy. Wishing you many more magical moments with your collection!
Kind regards,
Moon Magic
Ordering was easy and quick
Ordering was easy and quick! I’m looking forward to getting it.
20 September 2026
Unprompted review
Reply from Moon Magic
Hello Jennifer,
Thank you for your feedback! We’re so glad you found the ordering process easy and quick. We hope you love your new piece when it arrives!
Kind regards,
Moon Magic
Unfortunately I did not received a…
Unfortunately I did not received a pendant I ordered as a gift for someone . This was my first time ordering from Moon Magic and I had a list of other items that I decided I would order after this one . The delivery was not left in a secure location and I advised Moon Magic straight away after returning home , trying to locate the parcel and quickly buying an alternative for the gift at a store local to me
Moon Magic have refused to refund myself , stating the parcel shows as ‘delivered’ despite it being left on a main road in full view of cars and pedestrians. I will now never order another item from this company due to the poor customer service and leaving a customer out of pocket without an item .
Regards Helen Mclaughlan
20 September 2026
Unprompted review
Reply from Moon Magic
Hello Helen,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointing this situation was, especially as the pendant was intended as a gift.
We’re glad that we were able to reach a resolution with you, and we have provided you with a Gift Card, which you accepted and can use towards a future purchase.
We’re truly sorry that this delivery experience was not what you expected from Moon Magic, and we appreciate your patience and understanding while we worked with you to find a resolution.
Kind regards,
Moon Magic
Easy purchase and beautiful items 😍
20 September 2026
Unprompted review
Reply from Moon Magic
Hello Cherie,
Thank you so much for your lovely feedback! We’re glad you found the shopping experience easy and enjoyed our beautiful pieces. We truly appreciate your support.
Kind regards,
Moon Magic
Easy to shop and excellent explanations.
Easy to shop and excellent explanations.
20 September 2026
Unprompted review
Reply from Moon Magic
Hello there,
Thank you for your feedback! We’re so glad you found our site easy to shop and the product explanations helpful. We truly appreciate your support.
Kind regards,
Moon Magic
Easy! Love it all
Easy!
No issues navigating. Beautiful photos of product. Plenty of information . So excited!
19 September 2026
Unprompted review
Reply from Moon Magic
Hello Morgan,
Thank you for your lovely feedback! We’re so glad you found the site easy to navigate and the product details helpful. We’re excited for you to receive your new piece and hope you love it!
Kind regards,
Moon Magic
The quality
The quality, the energy, the purity and of course the most important but not the last one- The Energy that is coming for us , from the designer and his point of view.. As i can see and I can feel… That is amazing, thank you, appreciate…🙏🏻🤍🙏🏻🩵
These products are having inside the 👑RoYal ⚜️feeling just from wathing it
1 March 2026
Unprompted review
Reply from Moon Magic
Hello there,
Thank you so much for your beautiful and heartfelt words. It means so much to us to know that you connect with the quality, energy, and intention behind our designs. We truly appreciate your support and are grateful to have you as part of the Moon Magic community.
Kind regards,
Moon Magic
Sold a fake opal,
Sold a fake opal,
Got glass
Awaiting refund
They also tried removing the review for defamation
19 September 2026
Unprompted review
Reply from Moon Magic
Hello Jonathon,
We’re sorry to hear you were unhappy with your purchase. We take concerns about the authenticity and quality of our gemstones very seriously. Our opals are sourced as genuine stones, and we do not sell imitation opals or glass.
We’ve reached out to you directly to better understand your concern and have asked for photos so our team can properly investigate the piece you received. We’re also happy to assist with your return and refund in accordance with our return policy. We hope to resolve this with you directly and make sure your concerns are properly addressed.
Kind regards,
Moon Magic
I love the quality of your jewelry
I love the quality of your jewelry. Even when I didn't think it was THAT spectacular, they end up being my favorite go-to pieces! I especially love the Flow rings. They are absolutely beautiful. There is one thing I would like to suggest. When you combine 2 or 3 rings together, there should be an option to size each ring. I may want the ring with the stone in one finger and the other rings on another finger. All fingers are not all one size. If I purchase a combo set and can just select one size, I am forced to wear the other rings in the same finger. But I love them all! Keep up the great work!
19 September 2026
Unprompted review
Reply from Moon Magic
Hello Damaris,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our pieces have become your favorite go-to jewelry, especially the Flow rings. We also really appreciate your suggestion about being able to select different sizes for ring sets. We’ll be sure to share this with our team. Thank you again for your support and for helping us improve!
Kind regards,
Moon Magic
The sight reminds me of a clean…
The sight reminds me of a clean boutique. It was easy to maneuver and find what i needed.
19 September 2026
Unprompted review
Reply from Moon Magic
Hello Lori,
Thank you for your lovely feedback! We’re so glad you enjoyed the clean boutique feel of our site and found it easy to navigate. We truly appreciate your support.
Kind regards,
Moon Magic
Reply from Moon Magic
Hello Dawn,
Thank you so much! We’re thrilled you love the jewelry and hope you’re just as excited when your piece arrives. We truly appreciate your support.
Kind regards,
Moon Magic
Reply from Moon Magic
Hello Ana Lucia,
Thank you so much! We’re thrilled you love the unique beauty of our jewelry and truly appreciate your support.
Kind regards,
Moon Magic
Lost parcel but later got solved by moonmagic
My original package was lost in transit by DHL. It took leaving a bad review to get things moving with customer support, which was a bit frustrating.
However, once the team stepped in, they made things right by issuing me a gift card so I could reorder my replacement piece straight away. In the end, I’m happy with the resolution and appreciate Moon Magic turning the situation around!
4 July 2026
Unprompted review
Reply from Moon Magic
Hello there,
We’re truly sorry for the frustration and disappointment this delivery experience caused. We completely understand how upsetting it is when a package cannot be located, especially when the tracking information and the delivery experience do not align.
While the carrier’s tracking showed the package as delivered, we never wanted you to feel left without a resolution. We’re glad we were able to offer a Gift Card for the full value of your order, which you accepted, and we hope this helps make things right.
Thank you for sharing your feedback. We take it seriously and appreciate the opportunity to assist.
Kind regards,
Moon Magic
I have been a bit disappointed
I have been a bit disappointed, due to the size of the ring. I love the ring so much and measured my finger over and over, unfortunately it has arrived so beautiful but way to big which I don’t understand!
13 September 2026
Unprompted review
Reply from Moon Magic
Hello Jo,
We’re so sorry the ring didn’t fit as expected, especially when you love the piece so much. The most accurate way to determine your ring size is to measure the internal diameter of a ring that fits you perfectly, then compare that measurement with our size chart in the Size Guide.
If you need a different size, you’re very welcome to start a return through our Return Portal. We hope we can help you find the perfect fit!
Kind regards,
Moon Magic
Purchased from Moon Magic before
Purchased from Moon Magic before, I thought I had a discount code, couldn't find. Thank you
18 September 2026
Unprompted review
Reply from Moon Magic
Hello Rachel,
Thank you for shopping with Moon Magic again! We truly appreciate your continued support and hope you love your new piece. If you ever need help with a discount code, our team is always happy to assist.
Kind regards,
Moon Magic
I like this shop
I like this shop, i already have two rings and necklace from Moon magic and i love them. So i bought a new piece.
18 September 2026
Unprompted review
Reply from Moon Magic
Hello Nela,
Thank you so much for your continued support! We’re thrilled to hear you’re loving your rings and necklace, and we’re so happy you chose to add another piece to your collection. We hope you love your new piece just as much!
Kind regards,
Moon Magic
Easy to accessan d explanations of the…
Easy to accessan d explanations of the various stones.
18 September 2026
Unprompted review
Reply from Moon Magic
Hello Pat,
Thank you for your feedback! We’re so glad you found our website easy to navigate and the information about the stones helpful. We truly appreciate your support.
Kind regards,
Moon Magic
I can only go off of ordering
I can only go off of ordering. Not sure if shipping will be accurate and I will get item in 6-8 days. Ordered on a Thursday
17 September 2026
Unprompted review
Reply from Moon Magic
Hello Kathy,
Thank you for your order and for sharing your feedback. We truly appreciate your support and hope you love your new piece when it arrives.
Kind regards,
Moon Magic
Loved the display of items
Loved the display of items. So many to choose from!
17 September 2026
Unprompted review
Reply from Moon Magic
Hello Joyce,
Thank you so much! We’re delighted you enjoyed exploring our collection and found so many pieces to love.
Kind regards,
Moon Magic
I cannot speak highly enough about this…
I cannot speak highly enough about this company. From the customer service, quick processing and the quality is beautiful. The products are stunning... make you feel special and grounded. I received my new ring and I haven't taken it off! I absolutely love it! Thank you Moon Magic once again...
11 September 2026
Unprompted review
Reply from Moon Magic
Hello Jodie,
Thank you so much for your beautiful words! We’re thrilled to hear how much you love your new ring and that it’s already become a special part of your everyday life. It means the world to us!
Kind regards,
Moon Magic
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