Order never received
Order never received. Refund promised and not received. Very disappointing!
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Small Artisan distillery in the heart of the New Forest creating a modern twist on traditional flavors. The Moody Rum Distillery produces some of the most unique blends & flavor combinations including Raspberry infused rum, Strawberry & Cracked Pepper along side traditional Spiced and Dark Rums The botanicals we use to flavor our in house made premium white rum, are only from the very best suppliers meaning they can be jarred and offered as cooking preserves to reduce our waste and minimize the environmental impact the Moody Rum Distillery has.
Moody Rum, Gouldings farm, BH243PA, Blashford, United Kingdom
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Order never received. Refund promised and not received. Very disappointing!
I ordered some rum online for delivery. I recieved a confirmation email and nothing else despite regular attempts to contact by email and phone.
Goods never received and all attempts to communicate have been ignored. Now in contact with bank to recover my payment. Doesn’t even deserve one star. Shocking customer service or a scam. Don’t bother 😡
I've had the pleasure of trying all the flavours of Moody’s Artisan Rum and can confidently say each one is exceptional. Investing in their cask program has been a rewarding decision both in taste and value. Mike Moody's passion shines through in every aspect of the business; he's a genuine pleasure to deal with. A truly amazing product and investment.
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