Montu UK Pharmacy Reviews 

Fast next day delivery...well packaged. Highly recommend.

The service was easy to used and the help i got was brilliant and delivery was very fast with no hassle

Clear, friendly and easy to use.
Very professional and a fantastic service. High quality medication at a very reasonable price. Considering I use the service for anxiety and stress, their first step in customer service has made that extremely easy. Next day delivery before 1pm if ordered before 4pm on weekdays makes this customer experience a 10/10

Amazing fast service
Fabulous product

I would like if there are other delivery options
Like postin

All was good for the first 6-8 months with Montu and Alternaleaf except recently I had an infuriating and immensely unprofessional experience with them.

On Friday at 10am, they texted me that my prescription was awaiting payment and to “order before 3.30pm to avoid delays”. Naturally, I tried to do so but on the website under “my medications” nothing was there. I wasted about 20 minutes talking to a live chat agent who hadn’t a clue what was going on and asked me time and time again for screenshots to prove their website wasn’t working because it “looked ok on his side”. When he finally believed me, he told me “oh yes we have the stock the warehouse team just hasn’t added it to the website yet, keep refreshing”. We got to about 3pm just before the delivery cut off and still nothing! So I called their customer support headline who just repeated this lie about the warehouse team and told me basically tough luck. If it’s after the order cutoff point sorry but order on Saturday before 12pm for Sunday delivery. I’m a reasonable person so I said ok.

This is the part that has truly enraged me with how poor this service is and sealed my choice to move to another clinic like Curaleaf now. At 4.58pm, purposefully 2 MINUTES before they close and go home and I assume are pleased they don’t have to deal with customers anymore, an agent emails me to say all the conversations we’ve had were a LIE! They never had the stock to begin with!

They asked me what alternative medication I’d like which I replied to as soon as I saw it, because just like them I work a 9-5 and can’t spend all day chasing them up. Guess what? NO ONE IS THERE ON SATURDAY.

They wasted so much of my time on Friday, lied to me multiple times, and purposefully waited to until 2 minutes before they closed to essentially say “oops, we lied, and we’re going home until Monday now so that prescription you’ve been saying all day you urgently need? You’re not getting it”

No remedy or attempt to rectify the company-consumer relationship has been made.

Alternaleaf’s staff are great but inevitably you will have to get your prescription through Montu who as described above, couldn’t care less about getting you your medication in time despite the “next day delivery” plastered all over their website. Incredibly unprofessional and I’m extremely disappointed.

So I phoned up saying I’m having bad side effects depression addiction. I asked for a refund but they still sent the drugs to me without any care. Hopefully my addiction doesn’t get worse and ruin my life. This isn’t a good place for people they want you addicted it’s all about money. I’m looking into reporting to the authorities it’s left me feeling very alone.

Can't complain so far but only 3 prescriptions in. Quick delivery and nice products. Just wish they would have some high CBD flower which I could use to balance out the high THC flower or at least source some more balanced strains. The high THC options aren't for everyone. The balanced strains go out of stock pretty quickly so there's definitely a demand for it. Please look in to this montu!

Had a slight delay/issue with an order of medication and spoke with Thomas on the phone who immediately had a lift of solutions to offer me and told me he'd ring back to confirm by the afternoon and did exactly that not only resolved the issue but made the whole process extremely easy

I wrote on hear a couple of days ago with an issue i had with montu, after speaking with them they resolved my problem with immediate effect which is pleasing with regards to stock issues, i can only say that the products/medication is an absolute 5 stars so no issues regarding quality control,

I had to reach out to support three times in a row, and each time they very quickly solved my issue.

Twice I was helped by someone called Thomas, and he very efficiently and kindly solved my issues.

Incredible support that deserves praise.

Delivery issues and poor customer service response.

Edit: 30/7, as I still hadn’t received an update from Montu, i called them today and spoke to a really helpful member of staff (thank you!) who promised to internally raise this to the senior pharmacist to try and get a replacement order dispatched. Will update the review to reflect the outcome, but hope that there is an internal conversation about keeping customers updated when there are dispatch or tracking issues with medication.

I paid over £100 for a small order (one cart), only for it still to not have arrived 8 days later, the tracking status still says that Royal Mail are expecting the parcel from Montu, yet Montu cannot provide any proof of dispatch to me - at the same time they are unable to resend the order (I understand it is important to only send one as it is a controlled drug, but if it has not been dispatched this is not an issue).

Waiting however long (they will not give me a full timeline) for an investigation is really not suitable for someone waiting for medication they rely on, and also are now out of pocket.

My next step is to request a chargeback from my credit card company and move pharmacies. I don't feel I can trust Montu now.

Shocking company , 3rd complaint iv made with nothing but a sorry never resolve my issue , rude staff , never gets delivered on time . I will be looking else where at this point. Iv now reported this company.

Really helpful explained everything to me and fast

Medication changed after 10 days of my first order and now there refusing to take the sealed pots but how is that my fault? If I wasn't paying for a prescription then I can understand but now there acting like there my morphine prescriber because of there useless medical cannabis that's in all the replies that it's rubbish and I got the rubbish UPSTATE AND SUNDAZE. They told me it takes 28 days to work? Funny a paracetamol works faster and I'd only had a days treatment and knew it wasn't right and now another appointment. Not happy with this supplier and would like to try a different cannabis prescription supplier but don't know any? Any advice would be much appreciated on this one please?

Honestly the worst company.

Received my order today , not happy with the quality the second I opened it. Rang to arrange return . Made to fill out a form , then a straight no return reply.

Iv not even touched the product. It’s terrible. Quality is 1/10 , basically dust at the end of large bag. Bunch of twigs.

I ordered 2 x 10g packs , opened one, the other is still sealed.

It’s marked for the bin. So Iv wasted £100

Don’t have my meds. And my trigeminal neuralgia is kicking off.

Thanks for nothing. Iv just requested my prescription be sent to
Another pharmacy. These are a disgrace.

When its good its good, but trust me those stories you hear about poor stock levels are very real, & when it's bad its really bad. Ordering items from showing stock to then get emails hours later or even the next day telling you they aren't available can become very time consuming & caused gaps in medication, sometimes this can be avoided by ordering from normally a better choice of more expensive items, but then if your on any kind of budget this can become very expensive. From my own experience and research of other patients it seems to start well, but anyone looking to treat a condition seriously are looking to find somthing that works & have it on repeat, so its very frustrating after 2 or 3 prescription to have a good idea what does work but they are no longer available, this leaves patients stuck like it's the early phase of the treatment picking random things that may or may not work. I use this medication for combined type ADHD & have found somthings really helpful & do live a calmer happier more organised life thanks to the correct strains, its very frustrating & triggering to my condition trying to arrange a prescription monthly from a poor choice which I feel has forced me over budget on the last occasion, which is why I am not even getting my current prescription from them this month. Right now montu catalogue is definitely at its worse since I joined, there are many people talking online this month who have had a request for a week or more but haven't requested anything yet because there is nothing they want or in budget. The feeling of this service is more like that of a bad Dutch coffeeshop than anything medical, but it does seem to please people for the 1st month or 2, i had reviewed differently originally but did think hold on im singing praises way too early here so removed it. It was great at first so I wouldn't say avoid it, try it, see if it goes any better for you. Extra info sent, this experience has actually got worse so I remove another star, here is the reference number I missed from the extra info you requested 4GYGM1-LW12J
You can't resolve anything with a patient you have lost already.

Can’t fault anything except the stock levels, but at the end of the day that’s the main thing, right? You have to be getting the right medication for your needs and budget. I’ve been with Alternaleaf/Montu for 2 years now and it feels like stock levels have never been worse. For my most recent order I had approx 20 options saved in my “favourites” wishlist, and at least 90% were showing “no new requests”. It’s becoming impossible to settle on a consistent medication regime. It seems to me that they have plenty of stock of their own brands but must be stocking minimal quantities of other brands. It honestly makes me wonder if they have a strategy to appear to be an all-market pharmacy whilst at the same time positioning their own brands as the only real option. Having seen the stock levels at another large pharmacy, it’s clear that there’s plenty of stock generally in the UK, which makes me even more curious about what tactics Montu are playing.

Website is easy to navigate and figure out, good selection also available however the time from being accepted to waiting for prescription to be sent a link to pay for taking longer than I expected however this is my first time so can understand to a degree just abit disappointing after the whole alternaleaf process was fast