Mon Lit Cabane Reviews 7,560

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Can't rate the goods yet as I haven't opened them (just received them). But the website is a disaster, can't access it but just getting stuck at Cloudflare. Tried several browsers, home IP with wifi a... See more

Company replied

Rated 4 out of 5 stars

I needed to choose a bed for my son from the items which are in stock and to be delivered in 48 hours (he started to climb from cot). so for us time was really important. even though the item was... See more

Rated 5 out of 5 stars

Beautiful bed with excellent quality! Absolutely nothing to complain about. All my friends love it when they see it and even want to buy the same one. It’s worth every penny. My husband sleeps there... See more

Company replied

Rated 5 out of 5 stars

I had, and I am still having, an excellent experience with Mon Lit Cabane. I bought a few things, and they all have the quality I was expecting, which was great. The website is well designed, and easy... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Furniture Maker

Written by the company

Mon Lit Cabane est une entreprise familiale française basée au Pays Basque fondée en 2017, et désormais leader de la vente de lit cabane en Europe. Le catalogue des produits s'enrichit de semaine en semaine. Aujourd'hui Mon Lit Cabane compte plus de 80 modèles de lits, 10 modèles de matelas, 30 modèles de tipis, une vaste collection de jouets en bois, un univers entièrement dédié aux accessoires de puériculture et des milliers de décorations.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 77% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars
Mon Lit Cabane logo

Reply from Mon Lit Cabane

Dear Patricia,

Thank you so much for your positive review! We're thrilled to hear that you're satisfied with our products and customer support.

If you have any questions or need further assistance, feel free to reach out to us. Thank you for choosing us!

Elena, Mon Lit Cabane Customer Service

Rated 3 out of 5 stars

Takes a very long time to build

The bed took ~10 hours to put together and the instructions were shockingly bad.

The headboards at either end and the back are way too low so we had to cut new ones ourselves to stop our daughter falling out of the bed

23 December 2023
Rated 4 out of 5 stars

The item was delivered on time to…

The item was delivered on time to Dublin, Ireland and is absolutely beautiful! There was a few little issues with assembling it but we worked it out in the end! Great product our son loves his mezzanine bed!

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Poped out of my imagination!

When I saw the picture of the bed I bought, it was like it had poped out of my imagitation! It was perfect, just what my child needed! And the experience of assembling it was fun, my child was realy proud of helping. I recomend!

16 April 2023
Unprompted review
Rated 1 out of 5 stars

Still waiting for order…

I looked at a few different companies for similar beds and liked the design of these the most. Unfortunately still waiting for delivery of this order almost 3 months from ordering. Ordered 25/10/23 - said it would be delivered by 13/12 which was fine, told my three year old her big girl bed would be with us soon and she’d be in it before Christmas.

Got in touch a few days before the 13th December and they said it would be dispatched shortly, eventually sent 15/12 so already late.

A few days later one of two parcels was delivered, the other stated on the tracking it was too big, sat at the depot for days and then eventually sent back to the company arriving on 29/12. They said they’d organise for it to be resent asap. It’s now 12/01/24 and it still hasn’t been re-sent. Emails are not being responded to or if they are nothing is being done.

I’m going to give it a few more days and if I don’t have the bed next week I’m just going to cancel.

I’m a fairly patient person and won’t be rude or unkind to a particular person but this is just ridiculous now. Terrible service. I sadly can’t say I’d recommend.

22 December 2023
Rated 5 out of 5 stars

Excellent

Great beds and mattresses, my kids are so happy with their Brasilia beds! We were so happy with the first bed, we bought another one after 3 years (for the younger brother). After 3 years of use everything is in perfect condition. Also, shipping and customer service were very friendly and helpful. Highly recommended!

19 December 2023
Rated 5 out of 5 stars

house bed

The bed arrived in time and the quality is super good. Was not too hard to assemble and we love how it looks. Thank you.

11 December 2023
Rated 4 out of 5 stars

Beautiful bed!

The product has very good quality, we love the bed. And the delivery was so quick like promised. Only thing was the instructions manual, it could be easier to apply.

29 November 2023
Rated 2 out of 5 stars

I wouldn't order again

the bed is beautiful, that's why 2 stars, no holes to screw together, my husband had to do some extra work, the bed was not cleaned of dust, delayed delivery, no information on this, chat staff not willing to help.

11 December 2023
Rated 5 out of 5 stars

Delighted

Lovely bed - good quality and easy to assemble. Perfect for my toddler who never liked her cot!

8 December 2023
Rated 5 out of 5 stars

Well made bed

Well made bed. Easy to put together. Lots of choices for young children
Happy with the purchase

11 November 2023
Unprompted review

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