Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7K reviews
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I have been trying to transfer for months
I have been trying to transfer money (a pension) out of Moneyfarm for almost two months - no response from them, no way to contact them. They ignore email, chat messages, all of it.
I am concerned now there may be a real problem at this company. I will be contacting the regulator today.
28 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for your message, and I’m very sorry for the service you have received. This is not the standard of service we expect to provide to our customers.
We’d really like to look into this for you as a priority. If you’re happy to do so, please send your contact details (such as your full name or the email address linked to your account) to Trustpilot@moneyfarm.com and I’ll personally ensure this is investigated as quickly as possible.
Alternatively, please feel free to reach out to our Customer Service Team on 0800 433 4574.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Kind regards,
Moneyfarm Team
Take forever to let you have YOUR money
Requested a transfer out of cash Isa on the 1st of April, still waiting! Supposed to take up to 15 working days. Well that time has passed! Ignored requests from new isa provider Contacted Moneyfarm on the 21st of April for update and was told would be processed “as soon as possible” requested a specific date for completion of transfer on the 22nd of April and was told on the same day they were actioning the transfer and to allow 3-4 day for the funds to reach the provider. Guess what still waiting and now stopped earning interest altogether. Forgive me if I am wrong but aren’t bank transfers instant? Never had a problem with transferring Isa’s to or from other providers. Quick enough to transfer the money in but try a get your money out that’s another matter. Will never use again or recommend to anyone.
27 April 2026
Unprompted review
Reply from Moneyfarm
Hi Sue,
Thank you for your message, and I’m very sorry for the delay and the frustration this has caused you. This is not the standard of service we expect to provide, particularly where customers are waiting on access to their funds.
To clarify, ISA transfers are not processed as instant bank transfers. They are handled between providers and can take longer than standard payment transfers. That said, the timeframe you’ve experienced is clearly not what we would aim for, and I’m sorry this has impacted you.
We would like to urgently look into the status of your transfer and ensure it is progressed as quickly as possible.
Please could you contact our Customer Service Team on 0800 433 4574, or via trustpilot@moneyfarm.com, so we can provide you with a clear update.
Thank you for your patience, and again, I apologise for the inconvenience caused.
Kind regards,
Moneyfarm Team
I had difficulty with website
I had difficulty with website. I couldn't find information to carry out a request. Couldn't get a drop-down list of options. Chatline also difficult to use as it was overlaid on the page and I couldn't erase it.
Had to phone customer services and finally got help quickly and issue was resolved, although made two phone calls before having success with my request. Very time consuming. Customer service agents were however helpful.
Had to phone Money Farm
27 April 2026
Reply from Moneyfarm
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you encountered with our website and chatline. We are actively working to improve these areas for a smoother user experience. It's good to know our customer service agents were helpful, and we regret the time it took to resolve your issue. Your feedback is valuable as we strive to enhance our services.
Regards
Moneyfarm team
Professional investment Advice
Inciteful explanations of what factors are affecting our economy during very troubled times. Very good and timely updates when they re-balance your portfolio.
27 April 2026
Reply from Moneyfarm
We're so glad to hear our explanations and timely updates are helpful during these economic times. We appreciate your positive feedback!
Cash ISA with eToro
Me and my husband transferred our existing Cash ISAs to eToro Moneyfarm's account. Inspite of us filling 2 separate forms, the entire ISA balance was transferred to my account. I called them several times, but there is no direct access to the cash ISA team. The receptionist just takes the details and passes on the message. The cash ISA team does not call back. They don't even have a formal complaints process. This is pathetic and very bad customer service. As soon as I'm able to sort out this issue, I plan to take my money out as I'm not confident about this company.
20 April 2026
Unprompted review
Reply from Moneyfarm
Hi Kinjal,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We understand how concerning this situation must be, particularly regarding the transfer of your Cash ISAs and the difficulties you’ve faced in getting a response. This is not the level of service we aim to provide.
We can confirm that your complaint has been received and has been escalated to our Complaints Team, who are now actively reviewing your case. They will be in touch as soon as possible to investigate this matter thoroughly and work towards a resolution.
We appreciate your patience while this is being looked into, and we’re committed to addressing your concerns.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com.
Kind regards,
Moneyfarm Team
Caution - Cash ISA - transfer (out) is complex
I've been with MoneyFarm for over a year, and i was very happy with my stocks and shares ISA investment, and it certainly appears to be developing well.
However i made the error of thinking that moving my cash ISA to them was a good idea.
Unaware that the advertised rate was not applicable to me because i had an account open with them already, so when i moved money in i found i was getting 0.007% less than i expected.
So the long trawl of trying to get my money out...Because MoneyFarm is NOT a bank then you'll not have an associated account number & sort code. So for me to transfer my cash ISA to another provider then (provider 1) i need to visit a branch, fill out forms, and have that actioned, or (provider 2) have forms sent to me, fill them out, post them back.
It's really easy to transfer you cash ISA in, but a royal pain in the bahookie to get your cash ISA out!
Exercise caution if this is a step that you're taking.
27 April 2026
Unprompted review
Reply from Moneyfarm
We appreciate you sharing your detailed feedback regarding your experience with our cash ISA. We understand your frustration with the interest rate not meeting your expectations and the difficulties you encountered when trying to transfer your funds to another provider. We are actively reviewing our processes to make transfers smoother for our customers.
Regards
Moneyfarm team
would rate zero if i could
would rate zero if i could, impossible to get hold of, £16,000 and £500 just disappeared into thin air and nobody responds, with the FCA now.
2 April 2026
Unprompted review
Reply from Moneyfarm
Hi Darren,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding your account and ability to contact us. We understand how worrying this situation must feel, particularly where you feel unsure about the status of your funds.
We can also confirm that our team has been in contact with you and has requested a bank statement as part of the standard verification checks.These checks are part of our regulatory obligations under FCA requirements and are in place to help protect customers.
We appreciate your frustration regarding communication and delays, and we’re sorry for any inconvenience this has caused.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise assisting you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
Hi Aidy,
Thank you for your feedback.
We’re delighted to hear that you’re enjoying the platform and that you’ve had a positive experience with our Customer Service Team.
We really appreciate your support and kind words.
If you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we will be happy to assist you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
We appreciate your positive feedback and are glad to hear this.
It's impossible to get hold of someone
It's impossible to get hold of someone, occasionally they'll reply to an email. I tried to increase my payment but they said I had to cancel the DD and create a new one - I'm unable to do that as DD as set up by the supplier! I decided to take my money out and can't get them to answer me. I don't trust them and I would never recommend or use them.
24 April 2026
Unprompted review
Reply from Moneyfarm
Hi Karen,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience and that you’ve had difficulty getting in touch with us and progressing your request. We understand how frustrating this can be, particularly when you’re trying to make changes to your payments or withdraw your funds.
We also appreciate your concerns regarding the direct debit process. In some cases, changes do need to be made by cancelling and re-setting instructions depending on how the mandate was originally set up, and we’re sorry if this was not clearly explained to you.
We can see that you’ve been in contact with our Customer Service Team, and that one of our team members has responded to your query and is currently looking into it.
We understand that delays in responses can impact your confidence, and we’re sorry that this has been your experience.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise assisting you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
Hi,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you’re happy with the service and your experience with our platform. Your feedback is greatly appreciated and will be shared with the team.
If there’s anything we can help with, please don’t hesitate to get in touch with our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Kind regards,
Moneyfarm Team
Olivia and all the liars.
Happy to have your money, but when it comes to transferring to another provider they are useless. Promised in an email to expedite the transfer as a matter or urgency and now told could take another week. This has been a horrendous experience 😕. Since the response from Moneyfarm below another week passed and still no transfer. Olivia the manager who doesn't speak to customers because she is far too important to deal with people keeping her in a job. Stop your BS and deal with the issue. I've missed my 28 day window to transfer to another provider. Do not trust this bunch of LIARS!!!!
22 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
I’m really sorry to hear about your experience, this certainly isn’t the level of service we aim to provide, especially when it comes to something as important as transferring your funds. I understand how frustrating delays like this can be, particularly after you were promised an expedited process.
Please know that our Customer Service Team is here to help and will be more than happy to look into this for you as a priority.
You can reach us on 0800 433 4574, or by emailing support@moneyfarm.com, and we’ll do everything we can to resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to put things right.
Kind regards,
Moneyfarm Team
Extremely helpful advisers who take…
Extremely helpful advisers who take care and time to explain things
22 April 2026
Reply from Moneyfarm
Hi Mrs Williams,
Thank you for your kind feedback.
We’re delighted to hear that you’ve found our advisers extremely helpful and that they take the time to clearly explain things.
Providing thoughtful, supportive guidance is very important to us, and we really appreciate you taking the time to share your positive experience with us.
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
Avoid - ISA ‘delayed’ transfer
Purposely didn’t process my ISA transfer for over two months costing my £100 in missed interest payments. Failed to reply to emails. Wholly dysfunctional company.
20 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you’ve experienced with your ISA transfer and the delay you’ve described in the process. We understand how frustrating it is when timelines are not met, particularly when this has a financial impact.
We also apologise that you did not receive replies to your emails. Clear and timely communication is extremely important, and we appreciate that we have not met your expectations here.
This is not the standard of service we aim to provide, and we understand the strength of your feedback.
If you would like us to review your case in detail, please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise looking into this for you.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
Totally unresponsive
My daughter is autistic and we opened a pension with moneyfarm for her that I manage. It has taken months to even get a payment to them. They're unresponsive to emails asking where the payments have gone and to account closure requests. Interestingly, immediately after an account closure request, that was ignored, ....a payment went into the account. Not bothered that we set up hit one of them. If we could close the account we would but they don't respond from any email address!
20 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for taking the time to leave your review and share your experience.
We’re very sorry to hear about the difficulties you’ve described in managing your daughter’s pension, and we appreciate how concerning and frustrating this situation must be.
We understand from your comments that you’ve had challenges with payments being processed, delays in responses to your emails, and difficulties in progressing an account closure request. We also appreciate your concerns regarding the timing of a payment appearing in the account, and why this may feel unclear or unexpected.
This is not the level of service we aim to provide, and we’re very sorry for the distress this has caused.
In order for us to review your specific case in detail and help resolve the issues you’ve raised, please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise looking into this for you.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
I requested for my portfolio to be…
I requested for my portfolio to be closed and was told that I would have to request to disinvest first, which I did. The email confirmed that this would take 1 to 2 days and the funds would be available no more than 5 working days from the request. This was over 8 days ago and my portfolio has still not been sold. Absolutely terrible service from Moneyfarm
9 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience and that the disinvestment process has not met your expectations. We understand how frustrating delays can be, especially when you are expecting clearer timelines.
To clarify, once a disinvestment request is submitted, it typically takes between 2 to 5 working days to complete, depending on when the request is placed and whether it falls within or outside the standard processing cut-off times and the investments held in your portfolio.
That said, we appreciate that you expected your request to be completed within the timeframe outlined and are sorry for any confusion or inconvenience caused.
If you would like us to review your specific case in more detail, please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will be happy to help.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
You should invest for the longterm
Kept me up to date with developments in the market. I have invested for the last 15 years and made a tidy profit.
17 April 2026
Reply from Moneyfarm
Hi Veronica,
Thank you for your feedback.
We’re pleased to hear that you’ve been investing for the long term and have seen positive results, and that you’ve found our updates on market developments helpful!
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
No complaints!
Very well made app, great customer support and investment advisors. The news and blog sections are a nice touch as well when you want to get more information.
26 January 2026
Reply from Moneyfarm
Hi Fotis,
Thank you for your kind feedback.
We’re pleased to hear you’re enjoying the app, the support from our customer service and investment advisors, and that you find the news and blog sections useful.
We really appreciate you taking the time to share your experience.
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
Problems setting up a cash ISA
Problems setting up a cash ISA via the Etoro website, Moneyfarm were slow to respond to my questions in relation to funding the ISA and this is still not resolved.
12 March 2026
Reply from Moneyfarm
Hi Paul,
Thank you for your review, and I’m sorry to hear about the difficulties you’ve experienced setting up and funding your Cash ISA, and for the delay in getting the support you needed.
We can see that you’ve been in contact with our Customer Service Team regarding this, and they are actively working with you to help resolve the issues you’ve raised. We appreciate your patience while this is being looked into.
We’re sorry that our responses have not been as timely as they should have been, and we understand how frustrating that can be when you’re trying to get things set up.
If you need anything further in the meantime, please don’t hesitate to continue working with our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they’ll be happy to assist.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
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