Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7K reviews
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PLEASE AVOID THIS INSTITUTION AT ALL…
PLEASE AVOID THIS INSTITUTION AT ALL COSTS. I am a senior exec of a construction Co. for the past forty years and hand on heart this is the worst Company I have ever dealt with. They are untrustworthy, inefficient and require a new broom if they are to survive. Very easy to lodge money but try and retrieve your savings is another matter. Jason Chapman the CEO appears to be impotent when dealing with the enormous amount of negative feedback this Co. is experiencing at present, the statement ' fail to prepare-prepare to fail' is significant here and would be surprised the fate of the future of this organisation, as they have no understanding or care for their customers requirements. BEWARE!
15 May 2026
Unprompted review
Reply from Moneyfarm
Thank you for raising this directly, and for naming me personally, that is fair, and the buck does stop with me.
The experience you describe falls well below the standard we hold ourselves to, and I'm sorry. I would welcome the opportunity to look into your case myself. Please contact my office at trustpilot@moneyfarm.com Your email will be passed to me and I will respond.
Feedback like yours is exactly what we need to hear, even when it's hard reading. Thank you for taking the time.
Jason Chapman, CCO
Snail speed customer service support
Extremely slow support via email and never possible to speak to a person on live chat support, have tried multiple times across this week at various days and times and always unavailable. Trying to transfer a cash isa out to another provider with a better rate and not receiving the support needed from MoneyFarm, not heard anything via email for 3 days now.
11 May 2026
Unprompted review
Reply from Moneyfarm
We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you've faced with our support channels and the delay in your ISA transfer. We are actively reviewing our processes to improve response times and accessibility. Please email @ trustpilot@moneyfarm.com with your account details and we can look into your account to resolve.
Regards
Moneyfarm team
Reply from Moneyfarm
We are glad you had a positive experience. Thank you for sharing your feedback with us.
Reasonably satisfied on the whole
Reasonably satisfied on the whole, although costs could always be cheaper, however you do get regulated advice to a degree. Performance is good and Moneyfarm provide regular market updates and performance reports on your chosen profile.
Always someone available to talk to at the end of the phone or via email. Ideal for novice investor and the more experienced.
12 May 2026
Reply from Moneyfarm
We truly appreciate your positive feedback! We are delighted to hear you are satisfied with our service, performance, and accessibility. Your insights on costs are valuable to us.
Goooood returns for my ISA
Very good returns (at the moment; who knows what the future will bring? Lots of lolly I hope, though “present returns are no guarantee of future...etc.”).
I hold an ISA with them.
Lots of on-line support and opportunities for discussion relating to personal finance and investing, etc,
A good, efficient website adds to the bliss.
Highly recommended.
11 May 2026
Unprompted review
Reply from Moneyfarm
We are so pleased to hear you are happy with your ISA and the returns. We truly appreciate your positive feedback regarding our online support and website. Thank you for your recommendation!
The stocks and shares ISA had a very…
The stocks and shares ISA had a very good growth rate, with planning and good advice available if needed. The app allows you to see what's going on at any time.
11 May 2026
Unprompted review
Reply from Moneyfarm
We are so pleased to hear you've had a positive experience with your stocks and shares ISA, especially with the growth rate and available advice. We appreciate you highlighting the app's convenience.
Great Company
Moneyfarm offer an excellent cost effective platform for my investments. I was so impressed with their service I transferred my SIPP across to them saving a considerable amount in charges but with similar returns. Great staff who are always on hand to offer help and support.
11 May 2026
Unprompted review
Reply from Moneyfarm
We're so happy to hear you're pleased with our platform and the savings you've made. We truly appreciate your kind words about our team's support and assistance. Thank you for your positive feedback!
Reading some of the poor reviews for…
Reading some of the poor reviews for this company, I'm beginning to think that keir Starmer might be in charge, which if true is worrying for all of us with money tied up with them, think I'll relocate my funds to another provider should be sorted for Christmas if I act quickly
10 May 2026
Unprompted review
Reply from Moneyfarm
Hi Paul,
We appreciate you taking the time to share your concerns, although we’re sorry to see that recent reviews have left you feeling uncertain about trusting us with your funds.
We fully recognise that delays and poor communication experienced by some customers in recent months have impacted confidence, and we understand why reading those experiences would be concerning. We’ve been working through a significant operational backlog which unfortunately affected response times and some transfer requests more than it should have.
That said, we have been actively addressing these issues through additional training, increased support coverage, and improvements to how customer cases are managed to ensure service levels return to the standard customers rightly expect from us.
We understand trust is earned through experience, not words alone, and we appreciate the honest feedback. We appreciate you sharing your concerns, and we’d really like the opportunity to look into this further and help work towards a resolution for you.
We’ve requested some additional information privately so we can locate your account securely and review the issues you’ve raised in more detail.
Alternatively, If you’re willing, please contact us at trustpilot@moneyfarm.com, where we will review your case in detail.
Kind regards,
Moneyfarm Team
Professional management with a personal touch
I’ve been with Moneyfarm for over 5 years now and the experience has been consistently solid. Having a dedicated Wealth Manager makes a massive difference; it’s reassuring to have a direct point of contact who actually understands my financial goals rather than just being a face in a queue. Their referral system is also a nice perk, as the discounted fees add up over time. They occasionally run transfer bonuses which are well worth keeping an eye on if you're looking to consolidate your portfolio.
29 March 2026
Reply from Moneyfarm
We are so pleased to hear about your consistently positive experience over the past five years. It's wonderful that having a dedicated Wealth Manager has been so beneficial, and we appreciate your kind words about our referral system and transfer bonuses. Thank you for your valuable feedback!
Thoroughly enjoying using moneyfarm
Thoroughly enjoying using moneyfarm. They are currently over exceeding my expectation. Very easy to use. Takes away the stress of me investing and also looking at the market every day
7 May 2026
Reply from Moneyfarm
We're so happy to hear you're thoroughly enjoying your experience and that we're exceeding your expectations! It's wonderful to know we've made investing stress-free for you.
Disappointingly unprofessional - AVOID
I opened a cash ISA with moneyfarm at the end of March and I was informed by an agent that a transfer request from my current ISA holder was submitted on the 8 April. As there was still no transfer evident at the end of the month I contacted both moneyfarm and my previous ISA holder who informed me that moneyfarm had never submitted the request (moneyfarm never responded). Almost a week after querying this and sending a second email to moneyfarm and I'm still waiting for any kind of response. Needless to say I will not be using them any longer for any investments. Disappointingly unprofessional.
29 April 2026
Unprompted review
Reply from Moneyfarm
Hi Alex,
We’re sorry to read about your experience, particularly as it’s clear the lack of communication and conflicting information around your ISA transfer caused understandable frustration.
Being told a transfer request had been submitted, only to later discover it had not been received by your previous provider, understandably damages confidence and creates unnecessary stress. We also recognise that not receiving responses to follow-up emails only added to that feeling.
Over the last few months we’ve experienced operational pressures and service delays which impacted some transfer requests and response times more significantly than they should have. While we want to be transparent about that, we fully accept that the experience you’ve described fell below the standard customers should expect from us.
Since then, we’ve been reviewing and improving our internal processes, increasing operational support, and focusing heavily on response quality and case ownership to ensure customers receive clearer communication and more timely updates.
We appreciate you taking the time to share your experience, even though we understand your confidence in us has been affected.
Should you wish to add any additional comment, or to discuss your matter privately. Please feel free to contact us at trustpilot@moneyfarm.com, where we will review your case in detail. Alternatively, you can also reach our Client Services Team on 0800 433 4574.
Kind regards,
Moneyfarm Team
Not a great experience. Problem after problem.
Not a great experience. I took out a Cash ISA with Moneyfarm via Etoro as they were offering a competitive interest rate, this rate then dropped on a regular basis sometimes weekly leaving me with a much lower rate than the current market. I decided to transfer some of my ISA cash to another provider however the request appears to be ignored & now 20 days later still no movement. Also there is now a statement of charges on my account with a charge of 0.28% for financial instrument charge whatever that is. I have a complaint raised with both Moneyfarm & Etoro, i am waiting on a reply & waiting on my money transfer still.
5 May 2026
Unprompted review
Reply from Moneyfarm
Hi Andrew,
We’re sorry your experience has felt like “problem after problem” because we can completely understand why you’d feel frustrated from everything you’ve described.
A transfer request taking this long, alongside delays in communication, is understandably concerning, especially when it involves your ISA funds. We also appreciate that changes to rates and seeing charges on your account without clear explanation can add further frustration and uncertainty.
We’ve recently been working through a significant operational backlog which has impacted some transfer requests and response times more than it should have. While this provides context, we fully appreciate it does not excuse the experience you’ve had or the lack of updates along the way.
Please be assured that all of the points you have raised, including the transfer delays, communication concerns, account charges, and your wider experience, are being reviewed as part of your ongoing complaint and will be fully addressed within your Final Decision Letter.
We appreciate you taking the time to share your feedback, and we recognise there are areas where we need to do better.
Should you wish to add any additional comment, or discuss your matter privately. Please feel free to contact us at trustpilot@moneyfarm.com. Alternatively, you can also reach our Client Services Team on 0800 433 4574.
Kind regards,
Moneyfarm Team
Consistent growth of my funds and…
Consistent growth of my funds and excellent communication and guidance
2 May 2026
Reply from Moneyfarm
We are so glad to hear about your positive experience and consistent growth. Thank you for your kind words!
DO NOT TRUST THIS COMPANY
It appears this company does not like giving you your money back.
My experiece is typical of the numerous complaints on Trustpilot of deliberately delaying payments by failing to action transfers out for many weeks and ignoring requests for updates.
After 3 weeks delay and 2 ignored emails asking for an update I telephoned and quickly realised they had NOT DONE ANYTHING DURING THAT TIME. Like other reviewers I was quoted ''15 working days'' which they interpreted as time in which they needed to do NOTHING and once elapsed they would look at raising a request to start the process of recoveing the investments ''as soon as possible'' which was interpreted as at least a week or two.
I have transferred to numerous ISA providers in the past and the process is always quickly concluded in a matter of days.
Moneyfarm clearly has a Company policy of deliberate obscuration, delaying, lying and misleading its customers.
XXXXX Note to Moneyfarm Team XXXXX
Please do not reply with your usual smug response ''This is not the standard of service we expect to provide'' as the many dozens of 1 star reviews on this page prove otherwise that as in my case it is not poor service but NO SERVICE! This is intentional.
Start to do the decent thing and treat your customers with some respect.
1 May 2026
Unprompted review
Reply from Moneyfarm
Good morning Mr Sinclair - firstly thank you for leaving a review. My name is Jason Chapman, I am the Chief Commercial Officer at Moneyfarm. No smug response. No poor excuses. We need to be better. I am fully aware of the current high volumes of calls and requests and our ability to respond in a timely manner. Clearly, this is not our intent to cause you or any customer undu dealys or frustrations. Please email trustpilot@moneyfarm.com and your request/questions and we can discuss your account privately.
Great app, but fees are too high
The app is great and well designed, and the team are friendly and offer good customer service.... but their fees are so high. I wouldn't bother buying stocks through them, unless you are investing loads. The transaction fees are so high (£3.95 to buy, £3.95 to sell!!). For stocks, use Freetrade. For Stocks & Shares, pensions, GIA, I'd recommend Vanguard. I had a great start with Moneyfarm, but after a few years of a stagnating UK economy, nearly all my returns were used to pay their management fees, which is why I did the switch.
1 May 2026
Unprompted review
Reply from Moneyfarm
We appreciate your detailed feedback regarding your experience with our app and services. We understand your concerns about the transaction fees and how they impacted your returns, especially with the stagnating economy. We are always reviewing our fee structure to ensure we remain competitive and provide value.
Regards
Moneyfarm team
Problems with Transferring to Another Provider
I set up two managed ISA's with MoneyFarm, for myself and also my wife. Over the year since the initial investment, the performance of the two ISA's has been significantly worse than the performance of other ISA's. We decided to change to another firm, by transferring the ISA. This process has been like drawing teeth, and has been going on for over two months, with MoneyFarm being chippy and unhelpful when I complained. They will also not give a definite transfer date - also unhelpful.
*********
I have read the response, which is more salad speak I am afraid. Why do I need to contact MoneyFarm, when the valid request for transfer is coming through the organisation that the ISA is being transferred to?
I see no reason for the delay in transfer - I have authorised it, the new organisation has validly requested it, but still no transfer or transfer date.
Next stage will be financial ombudsman - so unnecessary.......
***************
Finally obtained OUR money from this organsaition.
Customer service very chippy and nothing is ever their fault. Any valid criticism, is strenuously denied by them, and nothing proactively was done until I threatened to escalate the complaint.
It was a costly decision when we invested with this organisation, .........
30 April 2026
Unprompted review
Reply from Moneyfarm
Hi Byron,
Thank you for taking the time to share your feedback, and I’m sorry to hear about the frustration you’ve experienced with the transfer process for both ISAs.
We understand how important it is for transfers to another provider to be handled smoothly and with clear communication, and it’s disappointing to hear that this has not been your experience. We also regret that you feel our responses have not been as helpful as they should have been.
We would really like the opportunity to look into this further and help bring this to a resolution for you. If you’re willing, please contact us at trustpilot@moneyfarm.com, where we will review your case in detail.
Alternatively, you can also reach our Customer Service Team on 0800 433 4574 or via support@moneyfarm.com, and they will be able to assist you or direct your case appropriately.
Thank you again for your feedback, we appreciate the opportunity to address this properly and improve your experience going forward.
Kind regards,
Moneyfarm Team
Very slow responding to my previous…
Very slow responding to my previous manager for a transfer request. Now I would like to transfer away some of my S&S ISA, but I can't find a reference/account number to give to the new manager.
29 April 2026
Unprompted review
Reply from Moneyfarm
We are sorry to hear about the difficulties you experienced with your transfer request and locating your account number. We are committed to improving our response times and ensuring all necessary information is readily available. Please contact us directly @ trustpilot@moneyfarm.com so we can assist you in finding your reference/account number and facilitate your S&S ISA transfer.
Regards
Moneyfarm team
Moneyfarm is a great tool for my…
Moneyfarm is a great tool for my investments. I use it with my investment ISA. I like very much the market reports they produce.
28 April 2026
Reply from Moneyfarm
We're so happy to hear you find our platform a great tool for your investments and enjoy our market reports! Thank you for your positive feedback.
Marie Mchutchison
Marie Mchutchison
I have been trying since end of January to cash in my pension. Called and emailed almost every week…..still waiting on the forms to be sent out.
28 April 2026
Unprompted review
Reply from Moneyfarm
Dear Marie,
Thank you for your message, and I’m very sorry for the ongoing delays you’ve experienced in trying to access your pension. This is not the standard of service we expect to provide, and I appreciate how frustrating this situation must be, especially given the time you’ve already spent following up.
I can see that one of my colleagues has recently sent you the relevant forms to progress your request. Should you require any further assistance please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Thank you for your patience, and again, I apologise for the inconvenience caused.
Kind regards,
Moneyfarm Team
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