Great company, easy to reach and easy to work with. Customer service is quite helpful, and even reachable via whatsapp. I have been using their travel insurance for a year now, and quite happy. Also,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While I haven't yet had a chance to make a claim, I have already been impressed by Mondial's customer service! I purchased my policies less than 24 hours ago, and of course (because me, it's me, I'm t... See more
Company replied
Mondialcare seems to be the only company to offer the health insurance we need regardless of ages. The site is very easy to use. We were able to email our questions and get straightforward answers.... See more
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Mondialcare was the only insurance company I could find that insures people over 80 years old. My mother is in France and while she's waiting for her carte vitale to be approve, she needed to ha... See more
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Company details
- Travel Insurance Company
- Business Insurance Company
- Mobility Insurance Company
- Student Insurance Company
Written by the company
Mondial Care is a travel insurance company with very competitive prices. We offer travel insurance all around the world for any citizen. Our website is available in 7 languages, English, French, Spanish, German, Dutch, Italian, and Brazilian.
Contact info
33 Avenue Victor Hugo, 75116, Paris, France
- +33182835626
- contact@mondialcare.eu
- mondialcare.eu
4.7
Excellent
640 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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Super efficiënt and helpful
2 October 2025
Reply from Mondialcare
Thank you so much for your kind words! 🙏
We’re delighted to know that you found our team both super efficient and helpful.
Providing fast, reliable, and caring support is exactly what we strive for every day.
Your trust motivates us to keep delivering the best service for all your journeys! 🌍✈️
— The MondialCare Team
Once I worked out to buy the insurance…
Once I worked out how to buy the insurance I required it was easy and quick. Thank you.
1 October 2025
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re happy to hear that once you figured out how to buy the insurance, the process was easy and quick.
Making the purchase journey as simple and smooth as possible is our goal, and your comment encourages us to keep improving the clarity of our website.
We truly appreciate your trust and look forward to assisting you again on your future trips! 🌍✈️
— The MondialCare Team
Friendly and very helpful staff
Ease of completing the application form
Staff very knowledgeable and helpful, just the cover I was looking for.
1 October 2025
Reply from Mondialcare
Thank you so much for your feedback! 🙏
We’re delighted to know that you found our staff friendly, knowledgeable, and very helpful, and that the application form was easy to complete.
It’s wonderful to hear that we could provide exactly the coverage you were looking for — that is precisely what we strive for every day.
We truly appreciate your trust and look forward to assisting you again on your future journeys! 🌍✈️
— The MondialCare Team
I got a medical travel insurance to Portugal
I got a medical travel insurance to travel to the Schengen area and also to support my visa application. The whole process was swift, and contacting Mondialcare for questions was nothing short of assuring. Unfortunately for me, my visa got denied. For that, I wasn't able to use the travel medical insurance. I contacted them for a refund and proof of rejection was demanded which I provided and after deliberating my refund was issued.
It didn't take long, the amount minus €25 administration cost was visible in my account. Now, some insurance companies don't refund or may never respond but Modialcare is different. I will be using them if I want to visit Europe in the future. I recommend them.
10 September 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your detailed and thoughtful feedback! 🙏
We’re delighted that you found our medical travel insurance process swift and our support team reassuring when you had questions.
We understand how disappointing a visa denial can be, and we’re glad we could provide a prompt refund once you supplied the proof of rejection.
The small €25 administration fee helps cover processing costs, but we’re pleased that the remaining amount reached your account quickly.
Your comparison to other companies and your decision to recommend MondialCare mean a lot to us. We look forward to assisting you again when you plan your next trip to Europe!
— The MondialCare Team
Reply from Mondialcare
Thank you so much for your trust! 🙏
We’re proud to be among the very few providers worldwide offering dedicated Pilgrimage insurance — with customer service available in 15 languages, covering all pilgrims regardless of their religion.
Our approach is simple: care, care, care. ❤️
That’s why we combine fast and professional support, with exclusive benefits such as free telemedicine worldwide, ensuring that every traveler is protected and reassured during their journey. 🌍✈️
Your satisfaction is our greatest reward, and we look forward to supporting you again on future trips of meaning and faith.
— The MondialCare Team
While I haven't yet had a chance to…
While I haven't yet had a chance to make a claim, I have already been impressed by Mondial's customer service! I purchased my policies less than 24 hours ago, and of course (because me, it's me, I'm the problem) I made at least two mistakes while purchasing. I quickly found an email address, reached out (in English), and happily got a response with resolution by the time I woke up! I cannot imagine that response from my other, current insurance companies. Thank you!
10 September 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your thoughtful words!
We’re thrilled to know that our customer service impressed you even before you had to make a claim. Fixing your purchase mistakes quickly—especially across time zones and in English—is exactly the type of fast, friendly support we strive to provide.
Your trust and kind comparison to other insurers mean a lot to us, and we’re delighted to have you as part of the MondialCare family.
— The MondialCare Team
I want to highlight the client service…
I want to highlight the client service of Mondialcare. I made a mistake in my insurance documents and Mondialcare helped me to fix it very quickly. The service is very responsive and helpful.
9 September 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your kind words!
We’re delighted to know that our client service could quickly and efficiently help you correct your insurance documents.
Providing responsive and helpful support is at the heart of what we do every day, and your feedback means a lot to our team.
We look forward to assisting you again on your future journeys!
— The MondialCare Team
Easy and fast site
Easy and fast site, had some issues with my contract and after contacting on what's app I got a fast solve to my problems
8 September 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your feedback!
We’re happy to know that you found our site easy and fast to use, and that even when you faced a contract issue, our WhatsApp support team quickly solved your problem.
Providing responsive assistance and a smooth, reliable experience is exactly what we strive for every day.
We appreciate your trust and look forward to assisting you again on your next trip!
— The MondialCare Team
Fast and excellent service, Affordable Travel insurance plans.
Fast and easy site, clear explanation for Travel insurance plans, easy to fill out subscription Form, fast payment process, affordable insurance fee.
3 September 2025
Reply from Mondialcare
Thank you very much for your detailed feedback!
We are delighted to know that you appreciated our fast and excellent service as well as the affordable travel insurance plans.
Our priority is to offer you a platform that is easy to use, with a clear explanation of the plans, a simple subscription form, and a smooth payment process — all while keeping our prices competitive.
Your trust is our greatest reward, and we look forward to supporting you again for your future trips. 🌍✈️
— The MondialCare Team
Top class website
The speed and efficiency was absolutely great. I am a repeat customer :-)
3 September 2025
Reply from Mondialcare
Thank you so much for your kind words and for your loyalty!
We’re thrilled to hear that you found our website top class, with the speed and efficiency you deserve.
Having you as a repeat customer is the best proof of trust we could hope for.
We look forward to assisting you again on your future journeys!
— The MondialCare Team
Reply from Mondialcare
Thank you for your feedback!
We’re very glad to hear that you found our insurance both competitively priced and easy to navigate.
Providing clear, simple processes while keeping our prices attractive is exactly what we strive for every day.
Your trust means a lot to us, and we look forward to supporting you again on your future travels!
Is so easy to book on line
Is so easy to book on line , everything is being explained in details, quick confirmation and quick response
1 September 2025
Reply from Mondialcare
Thank you so much for your kind feedback!
We’re delighted to hear that you found it easy to book online, with everything explained clearly and transparently.
Quick confirmation and fast responses are exactly what we want our customers to experience — simple, smooth, and stress-free.
Your trust means a lot to us, and we look forward to assisting you again on your future trips!
A problem to solve
We really like your company and your service but the process to book insurance for each trip is a bit of headache because... the IT system needs improving.
Today it took me 40 minutes and I work on computers and book other services without these problems, at other firms. Today, I put in the dates for the trip me and wife from Spain to USA.... Sept. 3 to Sept 16 and your computer said ok, the dates are Sept 2 to 17. And this went for a while. I logged and logged in and finally got the dates in your computer to be correct. Then I put in the names of the 2 insured, my self and my wife, and clicked to the next page and the "put in names" page said there are no names, put in the names. So I had to this a few times, and log in and out, until that was correct. Then when I get to to payment page, after clicked ok to your terms, etc... our names as the insured are not longer there. I click on edit and the names are there, but for the final page, the names aren't there. This has happened repeatedly as we book insurance. I will repeat. I work on computers and log in to countless other places where I book something, pay something, etc. May I humbly suggest, again, that your IT people review what is going wrong, with a process that should be very simple, and maybe 10 minutes at most.
1 September 2025
Reply from Mondialcare
We sincerely thank you for your loyalty and your very detailed feedback. Thank you for taking the time to help us. Your experience shows us that we need to clarify your digital journey. we sell thousands of those contracts monthly and your are the first customeer facing those difficulties. We immediately pass these points on to our technical team for correction and will revert to you accordingly.
fully satisfied with their customer…
fully satisfied with their customer service
29 August 2025
Unprompted review
Reply from Mondialcare
Thank you for your trust!
We’re so glad you are fully satisfied with our customer service.
Your satisfaction is our best reward and motivation every day!
Very quick and efficient
Very quick and efficient in helping me out! I had a sudden change in my travel dates, and with just a few messages they immediately sorted everything out for me.
21 August 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your great feedback!
We’re delighted to hear that our team could quickly and efficiently assist you with your sudden change of travel dates.
Making things simple and stress-free for our travelers is exactly what we aim for every day.
We truly appreciate your trust and look forward to helping you again on your future journeys!
— The MondialCare Team
Reply from Mondialcare
Thank you for your feedback!
We’re delighted to hear you’re happy with both our customer service and our pricing.
Providing great value while maintaining high-quality support is exactly what we strive for every day.
Great plan and agent
5 August 2025
Reply from Mondialcare
"Thanks a lot! We’re happy the plan worked well for you and that our agent could make the process smooth and pleasant."
Was helpful
3 August 2025
Reply from Mondialcare
Your feedback means a lot — we’re always here to help when you need us
We always use Mondialcare and are very happy
We always use Mondialcare for our international trips. The site is easy and quick to use. We obtain a quote immediately, make our decision and pay. The prices are reasonable, and we have been very happy with Mondialcare's responsiveness when we had a claim and when we had a question about some unusual circumstances for which we needed coverage.
4 August 2025
Reply from Mondialcare
Our team would like to thank you for this encouragement which rewards their daily work.
Reply from Mondialcare
Recognition of our simplification efforts is essential support for our team, which is doing its utmost in IT to ensure that customer journeys remain as simple, fast and efficient as possible.
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