Great company, easy to reach and easy to work with. Customer service is quite helpful, and even reachable via whatsapp. I have been using their travel insurance for a year now, and quite happy. Also,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While I haven't yet had a chance to make a claim, I have already been impressed by Mondial's customer service! I purchased my policies less than 24 hours ago, and of course (because me, it's me, I'm t... See more
Company replied
Mondialcare seems to be the only company to offer the health insurance we need regardless of ages. The site is very easy to use. We were able to email our questions and get straightforward answers.... See more
Company replied
Mondialcare was the only insurance company I could find that insures people over 80 years old. My mother is in France and while she's waiting for her carte vitale to be approve, she needed to ha... See more
Company replied
Company details
- Travel Insurance Company
- Business Insurance Company
- Mobility Insurance Company
- Student Insurance Company
Written by the company
Mondial Care is a travel insurance company with very competitive prices. We offer travel insurance all around the world for any citizen. Our website is available in 7 languages, English, French, Spanish, German, Dutch, Italian, and Brazilian.
Contact info
33 Avenue Victor Hugo, 75116, Paris, France
- +33182835626
- contact@mondialcare.eu
- mondialcare.eu
4.7
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website is a mess created using Google…
Website is a mess created using Google Translate by unprofessional web developers. Image what further service you'll get when they're taking that kind of shortcuts.
25 December 2025
Unprompted review
Reply from Mondialcare
First of all Mikhail criticizes all companies but never buys, this is called spitting on all companies in principle without bringing the slightest positive element, so it’s a person of little interest for companies under contract with Trust pilot he should be blocked by Trust pilot.
We analysed all the comments of Mikhail which are globally negative his profile can be described as follows:
not mentally ill
but difficult to deal with in interactions
emotionally stiff and not flexible
strongly opinionated and ideologically driven
uncomfortable with large, complex, impersonal systems
In plain terms, this means that:
he tends to distrust companies and institutions by default
he struggles with uncertainty and grey areas
he sees problems in a very black-and-white way
he often takes a consistently critical stance, even when issues are minor
we can conclude that in all cases the companies attacked systematically do not wish such an individual as a customer. he is formatted to make them lose time money and reputation and he clearly psychologically enjoys what he does. Mikhail comments resemble those of a political commissioner from a communist country, which is outdated today. He definetly has to modernize his thinking, Bulmgaria is in Free Europe and not any more behind the Wall.
Great plan and Great Service
I was looking for insurance while waiting for my French Health insurance. The plans at Mondial are flexible and affordable. Just what I needed. Service was very good and I am happy
19 December 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your kind feedback! 🙏
We’re delighted to hear that MondialCare provided exactly what you needed while waiting for your French health insurance.
Our goal is to offer flexible and affordable plans combined with high-quality service, and we’re very happy to know you’re satisfied.
Your trust means a lot to us, and we remain at your side whenever you need coverage and support. 🌍✈️💙
Helpful and friendly.
I was able to email questions and obtain answers and get clarifications quickly, Customer service is helpful and easily accessible.
15 December 2025
Unprompted review
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re delighted to hear that our customer service was helpful, friendly, and easy to reach, and that you received quick and clear answers to your questions.
Providing accessible and responsive support is at the heart of what we do.
Your trust means a lot to us, and we look forward to assisting you again whenever you need us. 🌍✈️
— The MondialCare Team
Reply from Mondialcare
Thank you for your feedback! 🙏
We’re glad to hear that everything was so easy and that you had no problems at all.
Providing a smooth and stress-free experience is exactly what we aim for. 🌍✈️
— The MondialCare Team
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re delighted to hear that our website was easy to use and provided everything you were looking for.
Making the experience simple, clear, and complete is exactly what we strive for. 🌍✈️
We truly appreciate your trust and look forward to assisting you again in the future.
— The MondialCare Team
Great way to buy an insurance
Great site, easy to fill, and pay.
Takes not that long to get the insurance.
Well done
3 December 2025
Reply from Mondialcare
Thank you so much for your great feedback! 🙏
We’re delighted to hear that you found our site easy to use, quick to complete, and convenient for payment.
Making insurance simple and fast is exactly what we aim for.
Your “well done” means a lot to our team — thank you for your trust! 🌍✈️
— The MondialCare Team
Very Satisfied with MondialCare
I am very pleased with MondialCare insurance. The support team responds quickly, politely, and professionally. All my questions were handled efficiently, and the staff provided clear and helpful explanations. Excellent service and a reliable company — highly recommended!
3 December 2025
Unprompted review
Reply from Mondialcare
Thank you so much for your wonderful feedback! 🙏
We’re truly delighted to hear that you are very satisfied with MondialCare and that our support team met your expectations with speed, professionalism, and clarity.
Providing efficient assistance, clear explanations, and a reliable service is at the heart of our commitment, and your recommendation means a great deal to our entire team. 🌍✈️
Thank you for your trust — we look forward to supporting you again whenever you need us.
— The MondialCare Team
Great fast service and very friendly…
Great fast service and very friendly easy to understand
5 November 2025
Reply from Mondialcare
Thank you so much for your great feedback! 🙏
We’re delighted that you found our service fast, friendly, and easy to understand.
Providing clear communication and efficient assistance is exactly what we strive for every day.
Your trust means a lot to us, and we look forward to assisting you again on your next trip! 🌍✈️
— The MondialCare Team
Reply from Mondialcare
Thank you so much for your kind feedback! 🙏
We’re delighted to know that you found our service great, safe, and reliable.
Your trust means everything to us, and we’ll keep working hard to offer the same level of confidence and care to every traveler. 🌍✈️
— The MondialCare Team
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re glad to hear that you found the process simple and easy, with a fast response from our team.
Making travel insurance clear, quick, and hassle-free is exactly what we aim for. 🌍✈️
— The MondialCare Team
Mondialcare shines
Mondialcare seems to be the only company to offer the health insurance we need regardless of ages.
The site is very easy to use. We were able to email
our questions and get straightforward answers.
I would recommend highly.
5 November 2025
Reply from Mondialcare
Thank you so much for your wonderful feedback! 🙏
We’re delighted to hear that MondialCare could provide exactly the health insurance you needed — regardless of age.
Our goal is to make travel and medical coverage accessible to everyone, everywhere.
It’s great to know you found our website easy to use and our email support clear and responsive.
Your recommendation means a lot to us and inspires our team to keep delivering simple, transparent, and reliable service. 🌍✈️💙
— The MondialCare Team
Experience was fine and uncomplicated.
14 November 2024
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re glad to hear that your experience with MondialCare was fine and uncomplicated — that’s exactly the smooth and stress-free service we aim to provide to every traveler. 🌍✈️
Your trust means a lot to us, and we look forward to assisting you again on your next trip!
— The MondialCare Team
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re delighted that you found our support easy, efficient, and friendly.
We take note of your comment about response speed — thank you for sharing it constructively. We’re continuously working to make our assistance not only excellent, but also even faster and smoother.
Your trust means a lot to us, and we hope to assist you again on your next trip! 🌍✈️
— The MondialCare Team
Policy was easy to obtain.
5 November 2025
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re glad to hear that your policy was easy to obtain — making the process simple, fast, and transparent is exactly what we aim for. 🌍✈️
Your trust means a lot to us, and we’ll be happy to assist you again whenever you travel!
— The MondialCare Team
Reply from Mondialcare
Thank you so much for your kind words! 🙏
We’re thrilled to know that you found your MondialCare experience amazing and very smooth — that’s exactly the effortless service we aim to deliver for every traveler. 🌍✈️
Your satisfaction is our greatest reward, and we look forward to assisting you again soon!
— The MondialCare Team
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re delighted to hear that you received a prompt and excellent response to your request.
Your appreciation means a lot to our team, and we’re always here to help whenever you need us. 🌍✈️
— The MondialCare Team
Very helpful
16 October 2025
Unprompted review
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re happy to hear that you found our service very helpful.
Your satisfaction is our priority, and we’re always here to assist you whenever you need us. 🌍✈️
— The MondialCare Team
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re delighted to hear that you appreciated our customer support. Providing friendly, reliable, and attentive assistance is at the heart of everything we do.
Your trust truly means a lot to us, and we look forward to assisting you again whenever you need us. 🌍✈️
— The MondialCare Team
Agents were very responsive to…
Agents were very responsive to questions and concerns. There was a slight problem accessing the different portals to pay but ultimately it was resolved.
4 October 2025
Reply from Mondialcare
Thank you very much for your feedback! 🙏
We’re glad to hear that our agents were responsive and helped address your questions and concerns.
We apologize for the minor issue with the payment portals, and we’re happy it was quickly resolved.
Your understanding and trust mean a lot to us, and we’ll continue improving our systems to make every experience even smoother. 🌍✈️
— The MondialCare Team
Application issues and price changes
Your online application initially didn’t work and then for no reason did .
The quote I had during the process was €30 and then jumped to €72 at the end. My broker ASSTRAL had told me that it would be €54.
3 October 2025
Reply from Mondialcare
Thank you very much for your feedback. 🙏
We’re sorry to hear that you experienced a technical issue during your online application and that the price displayed changed before confirmation.
Please note that our system automatically recalculates the premium based on the final data entered — including destination, duration, age, and coverage options. This may sometimes explain a variation between the initial quote and the final premium.
We are also in contact with our partner ASSTRAL, to ensure perfect consistency between their quotations and our system’s rates.
We truly appreciate your trust and understanding, and we are committed to improving the clarity and stability of the online process. 🌍✈️
— The MondialCare Team
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