Monmouthshire Building Society Reviews 112

I opened an online regular saver issue 8 yesterday and downloaded the app, I originally transferred just £2 to see how responsive the app was, it’s useless my account is still showing as zero nearly 24 hours later, I won’t be transferring any more funds

Always a very warm welcome. Angela has always been consistent in her very friendly manner and nothing is too much trouble! Very patient and helpful. Thank you to both Angela and Casey today who provided excellent customer service!

We have 2 joint accounts. the branch staff are lovely but their online service is awful. The login process fails repeatedly. It failed the first time on 05/06/2020 and I had to enter new security details. The same thing on 22/04/2022. On 20/06/25 it failed again leading to several telephone calls and callbacks wasting a lot of my time. In the end they got it to work with no changes to my login details. Failed login again 08/12/25, and then again today 28/03/2026 for the last time because I am not willing to go on like this and will be closing our accounts.

Facilities available in branch rather than on line.
Staff very friendly and helpful.

Beth answered my questions very clearly and was extremely good at explaining my options.
She was very helpful.
Excellent 👌👍

Colleague was polite, friendly and professional. Patient allowing time for questions and knowlegeable, and checked my understanding regularly.

The young lady (Beth) was very patient with all my questions and opened my 2 savings accounts smoothly.

Sometimes it's best to deal locally with local people and this was one of these times🙂

Beth from John Frost Square. What a lovely lovely lady who helped me so much in choosing the right account to open up with MBS. She went through my options in great detail and it was an absolute pleasure to deal with her. Hopefully if I ever have to come in again I will be dealt with by her. Such an asset to the company! Top marks Beth!

Popped into the Monmouthshire Building Society in Chepstow this afternoon, was greeted with a friendly welcome from Julie & Ellie. The reason behind my visit today, was to pop money into my Daughters child saver account. Julie was very professional, made a fuss of my little one, asked if they were having a nice time off school.

FINALLY, after many months, the app appears to now work properly! I’ve got through multiple logins over 10 days without having to reregister each time. The Regular Saver is a decent account, so it’s good to have it fully functional. Fingers crossed the problems are now over :-)

Helpful staff and speaking to someone in person

Having found that the MBS offered 6% in their savings account two days ago, I downloaded the app as it's app only. I entered all the details yet when I submitted my linked bank details, the app stated it was unable to verify my account. I called them and explained the situation and was told they were experiencing app issues and so try again later in the day. I've tried no less than seven times since by uninstalling the app and reinstalling. Each time, after entering most of my details, it stalled on the bank verification stage. I'm not going to try again as I've wasted so much of my time already.

As a result of my review, the gentleman I spoke to last Monday called me and was very helpful in assisting me to open an account which was successful once he manually approved the bank information (following a soft search). This said, I have given the MBS a 3 star rating rather than a 1 for this reason. However, they are let down by an app that is not fit for purpose as it doesn't work.

Two days after being told my account is open, the app is still saying "Getting things ready". The app is broken and I've decided to give up and close the account as I can't access it. A 6% return on savings may sound good but is meaningless if MBS can't get the account up and running. My advice is to steer clear of the MBS. For this reason, my rating has gone back to 1 star (I'd give it a 0 if this were possible).

Friendly honest staff who really look after you

David is professional, polite and goes beyond what would be expected of a member of the team at the Swansea branch .

Miss muss noor collegue of building society Lovely lady very polite and helpfull

Seen immediately in branch by Muss who was excellent and gave great advice, very professional. Great service as usual from the Monmouthshire b

Having read other reviews I can see this building society doesn’t score well. On a regular savings application my linked account was rejected prompting me to phone in. The agent didn’t know tge reason for the rejection. The app didn’t allow me to retry with another account, tge advice was to delete, reinstall and go through all the rigmarole again. Now I’ve put in a different linked account and am waiting for my application to be processed. Why. Is this not automated. Will it be worth the effort of setting up a regular saver account? Who can tell.

Attended without an appointment and they managed to fit me in . Very courteous and professional

The staff at the Cardiff Queen St branch were extremely friendly and helpful getting my issue resolved quickly. A massive thank you to them!