Molly Maid  Reviews 141

Andy has no customer skills what so all. Asked them for a quote for mid Jan 2025, he only replied sorry booked till mid January but did not even offer any available dates.
I will make sure if any one ask me in the area or FB looking for a cleaning company NOT to mention Molly Maid at all.

Molly Maid services in Glasgow are terrific! A. & L. (to protect their identities), who usually come to our 2-bedroom flat, provide their own equipment, are reliable, trustworthy, flexible, and make use of good communication skills in completing their work in an excellent manner. For nearly a year, we have been exceptionally satisfied with Molly Maid and pleased to do business with the company.
Anita (Glasgow)

I recently hired Molly Maid for a cleaning of my condo before my wedding, and I couldn’t be more impressed with the team and company! From start to finish, their service was top-notch. They didn’t only come in to clean my home, but they also did their best to help bring down my pre-wedding stress (as we all know it gets extremely busy).

They were incredibly professional, efficient, and paid attention to detail I didn't even know needed attention. Not only that, but the company answered all my questions, were thoughtful and most of all, were friendly and professional throughout the entire process.

We will certainly be hiring them again in the near future! Molly Maid for the win!

I just had the unfortunate experience of speaking with Gina; in scheduling who openly complained about having to re-book my service AND told an untruth about giving me 3 weeks heads up notice.
Oh, I SAW the notice alright, the notice for a cleaning on the 1st of November! It has BARELY BEEN 3 WEEKS SINCE MY LAST CLEANING, MIND YOU.
I do not need to give a reason for cancelling a service because I do not find it appropriate for Molly Maid to be privy to my personal life but now I know that If I have an emergency, I am going to have to hear a complaint about how (and i quote) , "We turn down jobs for customers that have those slots reserved especially at the holidays so I need to find something to book in your place now tomorrow". Is that the standard for Molly Maid? to mention that to paying consumers. Was it necessary?
I think NOT!
As someone who works in customer service, I am human and have my complaints, but I NEVER let a client know that I feel inconvenienced by their actions. I never complain to them about having to do my JOB. Remember what her job was? SCHEDULING. That includes RE-SCHEDULING as well. I haven't had ANY issues with my regular maids, and I would normally recommend Molly Maid as far as cleaning goes but if consumers who spend their last dime trying to keep their house nice and clean are treated like THIS? I would NO LONGER RECOMMEND MOLLY MAID.
Thanks a LOT Gina.

-Hendersonville client

This company all though may be nice to clients they are really rude to the staff that work for them. Not only are they rude but the penwr tanya is not professional at all blaming things on different people she is never in office i worked there for 5 months and never meet the boss/owner.

Do not use Molly Maid unless you want to pay more than they estimate.

I had ordered a move-in cleaning for my new house, which was completely empty, with no furniture or boxes. The house was in decent condition and broom clean when they arrived.

The cleaners were pleasant, and the parts they completed were fine—more of a good wipedown than a thorough scrub, but not what I'd consider heavy-duty cleaning. That is not why I gave 1 star.

However, dealing with the main office was frustrating. The initial estimate ranged from $426 to $568, a 33% price variation. I expected to be charged at the higher end, which is typical in business. After a few hours on-site, I received a call stating they couldn’t finish without additional charges for more hours. For an empty house and a job that wasn’t a deep clean, this felt unreasonable. If it had been a truly deep scrub, an extra hour would have been understandable, but that was not the case. I declined the extra charges and ended up finishing the cleaning myself. It seemed unfair to pay more due to slow pacing or inaccurate estimating, and I made that clear.

Quoted £90 an hour for a team of two.

That’s £45 per hour. The same rate that my psychiatrist colleagues earn per hour in my team at A&E.

This is without ironing.

Couldn’t help but burst out laughing. For that price I would expect a luxury service and I doubt that’s what they provide.

Is all of this fee going directly to the cleaners either? I doubt it

Molly maids is always dependable, great workers..
Cheerful and friendly!

Ridiculous cost
£44 per hour after VAT has been taken off. My parents told it is the 'going rate'. Ridiculous.

Misinformation! Too expensive! Didn't clean thoroughly as per conversation. Did not follow the time of appointment. Not very satisfied! Will not recommend!!!!

Most horrible service, wish i read the reviews! Booked them for a move in clean up but to my shock they did not clean anything despite leaving the list which the ladies conveniently ignored. When asked about the greasy stains left in kitchen cabinets they said they did not carry the solution, i cleaned them myself with all purpose cleaner. That means these guys did not even carry a basic cleaning liquid for a move in cleaning. I was utterly disappointed. I paid them 450 bucks for 3.5 hours and i wonder what did they do for those 3.5 hours. Never recommending them to anyone again. Horrible horirible!!!!

I hired Molly Maids primarily to clean my baseboards and under items, the kitchen island and dining buffet. I repeated this again to the 3 cleaners that came. Only then clean other items. I trusted this was done but noticed when they left that they didn't clean any of the downstairs baseboards and the dust under the dining buffet was also untouched. They lost the clear dial on my scale that indicates weight, which makes it useless. Customer service said they may have thrown it away. Really! They didn't offer to replace it. This cost me $244 for the 1 hour 10 mins.

I was very satisfied with the cleaning the 2 ladies did for me from Molly Maid Peterborough despite the extreme high cost. However, I was charged nearly $50 more than quoted. I was told that the cleaners stayed over the hour which was not true. In fact, they were 20 minutes late. I have tried to get my money, the extra, which I foolishly paid, and I am now being ignored. Such poor and disrespectful customer service.

This letter was sent to the Aurora CO franchise (the copy sent to CEO Aaron Abrams 3948 Ranchero Dr, Ann Arbor) was returned:
Enclosed is a check for your services. We were very happy with the 2 ladies, and supervisor who checked the cleaning crew.
We remain concerned with the dollar amount as when my husband & I had a conference call (after Crystal initially provided us a price), we explained we were happy to pay the hourly fee, but didn't want to be charged a first time, "initial clean". We hold fast the "innitial clean" is ridiculous.
It was agreed upon by Molly Maids that we would only pay the recurring cost based on the hours the staff was here.
After the 1st clean, Molly Maids charged us $540. I reminded them they agreed to charge us the recurring fee of $235. The boss dropped it to $475. (We paid it.)
We had an agreement, it should have been honored.

Very disappointed in them. They completely lost our trust. (Can't recall the actual day for date of experience). Still looking for the CEO's address.

Terrible. Did not clean. Just awful experience. Rip off. They did not honor clean right guarantee. Just terribly unprofessional.

Extremely overpriced Poor cleaning services. They charged me $190 …. I used them twice and on their second visit, they spent only an hour and 10 Minutes ! I Called the Main number I was told that my service required wasn’t written down and detailed enough! Somehow, I don’t think a person would need to detail the idea of vacuuming or shaking out a bathroom rug Or wiping my stove top with something else other than a paper towel! I Would definitely Not recommend This service! I canceled the service After the second visit , I honestly thought about putting stop payment on my check but decided that I would just cancel the service and leave it at that .

The owner of the Molly maid franchise has invoiced my 90 year mother for service she did not receive the power was off and was supposed to reschedule but they sent her the invoice for the service absoutle crooks

I hired Molly Maid for a move out job. I would NOT recommend them! They arrived extremely late and They left piles of dirt and debris in each room. When I complained they said it was their policy not to pick up anything left on the floor so they just cleaned around it! I was shocked! I could have done better myself. DO NOT USE THEM! They are also WAY OVERPRICED for the service.

Awful company! Hired this company for a property clean with details agreed in the quote. However, the cleaner didn’t clean anything in the property! Absolutely shocking as I’ve paid the invoice. Do not use!

I booked Molly Maid for an Airbnb in Tampa that I manage and had high expectations after hanging up the phone. I was very surprised at the poor quality of their cleaning. I then called upon a good friend of many years that lives in Tampa and always has a sparkling clean house. She recommended her cleaning people No more disappointments and I have used them for 5 months now. The funny thing is they don't advertise but I certainly see why they don't have to advertise as word of mouth is the best internet.