MOL Learn Reviews 129

Ian smith, what a brilliant colleague you have there.
He broke down the course so i fully understood where to find information.
Also, found out that i didn't have the right items loaded up and sorted that for me.
This team member, proves your companies motto.

The missing tab under my profile on the VLE platform has been promptly restored - many thanks to Ian from VLE Helpdesk for his quick and kind help!

Professional Support

The Mol Learn Delivery Assistant Team specifically Tara Camfield have been fantastic. Always patient and prompt in replying to queries.

Any assistance, amendment, adjustments they are efficient and happy to help.

Ian was great and really helped me to access to VLE and our servers are based in Luxenberg so it makes it appear that we're not based in the UK.

I had an issue with gaining access, due to my organisation restrictions. Ian from the VLE Helpdesk had this sorted within 25 minutes for me.
The communication from the beginning has been great, and Ian has made it so easy for me to continue with the course with clear and simple to follow instruction.

Great support from the team regarding questions and enquires! Both Julie and Ellen helped me through the process of enquiry and registration with clarity and patience, I really appreciated the support they provided. It definitely helped weigh in my decision in wanting to study with MOL because of their helpful advice and guidance through the process of enrolling!

I had a great experience with the support team. A person named Ian Smith helped me with my login issue quickly and professionally. Thank you for the excellent service!

Very happy with the support I received specifically from Ian- VLE helpdesk.

He responded to my query very promptly and has been very efficient in directing me on how to look for my next module, which I was unable to see at 1st glance.

Regards
Upasna

I can’t thank MOL and especially their qualifications adviser, Julies, enough for the support I’ve received during a very stressful time. As a manager working towards my CIPD Level 7 qualification, I was devastated when my previous college unexpectedly stopped delivering the course halfway through.

Transferring over to MOL was the best decision I made. From the start, Julies has gone above and beyond to help facilitate the process, consistently chasing my previous college (who were very slow in providing the necessary transfer documents) and keeping me updated every step of the way. There communication has been outstanding, always professional, reassuring, and proactive.

Thanks to Julies's dedication, I’m now successfully enrolling with MOL and finally back on track with my studies. It’s clear that MOL genuinely cares about their learners’ progression and success. I highly recommend them to anyone looking for a reliable, supportive provider for their CIPD qualifications.

Thank you again, Julies and MOL, for turning a really difficult situation around and helping me move forward with confidence.

"I was having issues logging into my account and was getting very frustrated. Ian was incredibly helpful and patient, and he resolved the issue quickly. Thank you so much, Ian — you were great!"

The team at MOL Learn (Ellen/Julie) were really helpful and responsive. Had a really good initial conversation with Ellen who gave an overview of the course and what to expect, which helped in deciding this was the right qualification/provider for me. An easy process to get enrolled on the course. Looking forward to starting my learning journey.

It was very easy to navigate through the information, Ellen was great at providing all the course details. I would definitely recommend MOL.

I ran into some issues using the VLE and finding the links for the course learning while doing the CMI Level 5. Thankfully, Ellen Howard came to the rescue and showed me the right way to the links and navigating the VLE system

Cheers Ian for sorting my issue out so quickly!

Support was incredibly swift. I received a reply within a minute, which honestly surprised me haha(in a good way). Ian was very helpful and polite throughout the process. I really appreciate the efficiency and hope to always be supported by Ian in the future.

Beckie at Total People/MOL has been an incredible support over the last 2 years, consistently sharing progress updates for our Graduates and Apprentices working towards their CIPD Level 5 qualifications. Her personable nature and informative manner during our regular catch-ups have truly been a highlight for me.

Beckie has always been responsive in her emails, ensuring that our learner reports are delivered in a timely manner. Her dedication and efficiency have been greatly appreciated.

I am confident that we will continue to have a productive and enjoyable collaboration.

Ellen Howard was really helpful and answered all my questions about the CIPD Level 5 course. Great customer service – I’m excited to get started!

Great customer service and really excited to start the course with MOL Learn

Ian and Svetlana from support helped me with my request and kept communication open until task completed.