MOL Learn Reviews 129

Laura Skeldon was extremely helpful and supportive throughout my enrolment process with MOL. She was attentive, responsive, and took the time to answer all my questions clearly. Her guidance made the whole process smooth and stress-free. I really appreciated her professionalism and approachable nature.

I found the course challenging as I have been out of academia for over 20 years. I am currently enrolled in the CIPD Level 3 People Foundations course. The customer service staff at Mol Learn have been phenomenal and incredibly supportive. I got one assignment left before I am done. Thank you for the encouragement.

I had to defer a module which was causing some worry. Kyle responded to my query promptly and compassionately and gave options i hadn't considered. Knowing we have this level of support behind us promotes success. Thank you Kyle.

Ian from VLE helpdesk was very helpful!! Thank you ! 5*

My review only relates to the induction set-up as I have recently joined MOL Learn to study my CIPD Level 7. Huge praise to Ellen Howard, who is the Qualifications Advisor who helped my through the smooth and easy process and also explained my options really well both over the phone and in writing. I am looking forward to my course journey.

I had a great experience with MOL Learn. I would especially like to thank Ian for their excellent support and clear guidance. They were very helpful and responsive, and explained how to access my learning materials through the mylivebook app step by step.

The process was made much easier thanks to their help, and I really appreciate the support provided.

Ian was extremely helpful. He answered my question quickly and went above and beyond to ease my concerns in regarded to my assessment submission.

Ian at VLE Helpdesk is incredible. Prompt response with a straightforward solution as well as assistance if I am unable to proceed on my own. Really great service.

Fast and good service from Ian

Ian replied to my query extremely quickly, provided a solution which was clear and very helpful.

Thank you Ian.

The website is very good with lots on information and resources but still limited to CIPD resources although in the assessment markers ask to reference resources other than CIPD!
I found that the assessment criteria between different instructor in inconsistent. Each one focus on a certain area.
The biggest disadvantage is the time allocation for each module. I found it impossible to complete the assessment within the given window. Lately, I have discovered that I can ask for extension which cost me 3 modules with a refer grade due to in sufficient time.

When my assignment was due to upload and my website kept crashing down Ian helped me fix the issue immediately and I was able to reupload my assignment and get the support I needed!

I've had a very good experience with signing up. Laura Skeldon provided me with all the details I needed to get started.
Thank you Laura!

Thomas was fantastic both over the phone and via email. He responded promptly and answered all of my questions clearly. The process was handled very efficiently, and I quickly felt confident in my decision to enrol on the course. I’m really looking forward to starting and feel reassured that if I have any further questions, I will receive the same high level of customer service. Thank you, Thomas!

Ian responded to me very quickly and had my problem sorted in no time. Thanks again!

MOL are great, I completed my Level 7 Diploma with them and now just about to start my MSC top up in Strategic Management, Ellen Howard has been great in getting this off the ground for me , nothing has been too much trouble, fasst responses , very informative, professional and efficient throughout the process , a credit to MOL !

I’ve had a really positive experience completing the Level 5 People Professional apprenticeship, where I also gained my CIPD Level 5 qualification. The course content was incredibly in-depth and well structured, which made it easy to build real understanding rather than just skim the surface. Every module felt relevant and practical, and I came away with knowledge I can genuinely apply within the HR profession.

The support throughout the programme was excellent, especially from my coach Andrew. He was always approachable, encouraging, and really took the time to make sure I understood the material. His guidance made a huge difference to my confidence and progress during the apprenticeship.

I’m really grateful for the experience and everything I’ve learned along the way. I’m excited to take these skills into my next career step soon and feel much more prepared because of this programme. I’d definitely recommend this apprenticeship to anyone considering the Level 5 People Professional route.

Ian was extremely helpful at sorting out an issue I had with my log in. He is always very quick to respond & help

Ellen Howard was very helpful and professional.

I recently enrolled with MOL Institute for CIPD Level 5 after researching and comparing different providers online. After exploring several websites, I decided to choose MOL because of their strong reputation.
The enrolment process was smooth and straightforward from start to finish. I would especially like to thank Ellen Howard, my Qualification Advisor, who was incredibly supportive throughout the entire process. She responded promptly to all my queries, explained everything clearly, and made sure I felt comfortable and confident before finalizing my enrolment.
Her patience, professionalism, and friendly approach made the experience stress-free and reassuring. I’m really looking forward to beginning my studies and continuing my journey with MOL.

Slow response to log in issues. I found it difficult to log into my account when I signed up for a second year. Despite my details being the same it kept rejecting me. It took a couple of days and a lot of wasted time on the helpline, repeating the log in steps I had already tried myself. Eventually someone at MOL discovered that everything was in order but someone at their end hadn't switched the account back on. This took about a minute in the end and made me think that perhaps some training is needed for the people dealing with such issues going forward, to save others similar issues.