Our experience with Modular Closets was more than we could have hoped for. First, they responded in very short order to our request for help in designing our new closet. Next we met by phone with E... See more
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Review summary
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I being dealing with Designer Beth Dwek and Customer support Clara Jacobs. Beth was an excellent designer with mind of full of ideas to support your final goal. Clara with an amazing customer supp... See more
Company replied
Was skeptical at first, but once the product arrived and installed, it was perfect. Only concern was delivery. Had to break down the pallet and help carry to my condo. Better comms needed for sure abo... See more
Company replied
Outstanding process and product. The designer listened to my requirements and provided the perfect design within hours. I was particularly impressed by how well the shelved perfectly fit into the spac... See more
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Company details
Written by the company
Design Your Own Closet- Save Hundreds With Our Affordable, Easy To Assemble, High-Quality Modular Closet Systems, And Organizers.
Contact info
1985 Rutgers University BLVD, 08701, Lakewood Township, United States
- 8449694247
- support@modularclosets.com
- modularclosets.com
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
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very simple to put together
3 December 2025
Reply from Modular Closets
Thanks for the review, Richard. We're glad to hear the assembly process was straightforward and went smoothly! We hope you enjoy your new closet for many years to come!
Product looks nice
Product looks nice, installs easy. Would be more helpful if the labels on the packaging (boxes and parts bags) matched exactly to the reference labels in the instruction book.
4 December 2025
Reply from Modular Closets
Thanks for the feedback, Bill! It is great to know that the system was easy to install and that you're happy with the final result. Although product labels typically match reference labels, we appreciate you mentioning this so we can identify and work on any packaging issues. Wishing you the best with your newly organized space!
Quality and Service
Eli! He knew his product and was so helpful. He listened to our needs and designed a great closet. Plus, he was very responsive with additional parts. Quality product and great service. Eli is the best.
4 December 2025
Reply from Modular Closets
Thanks for leaving a review, Aimee! We’re glad Eli’s product knowledge and responsiveness made the design process easy for you and are happy he was able to get those additional parts to you quickly. Wishing you many years of organization and calm!
The design service was great
The design service was great! We got our final design down in 3 iterations. Our designer, Esti, was very helpful and responsive! The closet components fit perfectly!
4 December 2025
Reply from Modular Closets
We appreciate the kind words, Mark! We’re happy Esti provided the support you needed to get the layout just right and that everything came together perfectly. We hope your new closet makes a great addition to your home!
Product is great - logistics of install less so
Overall true to expectation. Only complaint is, I ordered two closets - a primary closet and pantry - and the unboxing/staging of everything was a nightmare. It was a huge pallet, there was no instruction sheet except for the individual boxes, and we were reading off 12-digit model numbers on the packing list to make sure boxes were in the right piles. Probably had two hours in staging. 4-5 hours to build and install for two workers for two decent size closets. Had to swap around a couple pieces because of dimensions that didn't quite work, but overall very happy with the result.
10 January 2026
Reply from Modular Closets
Thanks for taking the time to leave a review, Wes! It’s great to hear that you’re happy with the final result, though we're sorry the initial staging process took some time. We appreciate your patience with getting everything sorted and hope your new primary closet and pantry serve you well for years to come!
Customer service
Leah was great to work with. Closets showed up quick and had easy instructions. Took me and a buddy 2 days to get them fully installed but that wasn’t working full speed. Looks great!
24 November 2025
Reply from Modular Closets
Thanks for the review, Matt! We’re happy Leah could assist with your project and that the installation went well for you and your buddy. We’re glad it looks great and hope you enjoy the new setup!
Clothes were put away within a day
First off, we appreciated Samuel's patience in working with us. He caught us in the middle of our preparations for our move from Florida to Texas.
The initial presentation of the product upon delivery was intimidating. However, the manual/book broke it down quickly and effectively. Within a day, we had the closet installed and ready for our clothes.
30 November 2025
Reply from Modular Closets
Thank you for the kind words, Bill and Dori! We're glad Samuel was able to work within your timeline and that the manual made the setup process simple. Congrats on your move! We hope you appreciate your new space in Texas!
I appreciate the fast professional…
I appreciate the fast professional support in helping with the design layout. It was helpful speaking with a closet design professional. The shipment contained everything needed to build my dream closet and was packaged for shipping with exceptional detail. Everything fit exactly as needed. The quality is everything I hoped for.
30 November 2025
Reply from Modular Closets
We appreciate you sharing your experience, David! It is great to hear that the design support was helpful and that everything arrived well-packaged and fit perfectly. We hope you enjoy your new closet for years to come!
Brenda was a pleasure
Brenda was a pleasure. She is fast, efficient and knowledgeable. I was able to watch on my computer screen as she designed my 3 closets. She made adjustments to the design based on my input and the finished product is terrific. An interior decorator was at my house and when I showed him the closets he said "I want one".
10 November 2025
Unprompted review
Reply from Modular Closets
Thank you for taking the time to leave a review, John. It's great to hear that you enjoyed the design process with Brenda and that even your decorator was impressed with the result! We hope you enjoy your new closets for many years to come!
Price is great
Price is great. Delivery was great. Installation went very smoothly and easy. What else can I say! Very satisfied with my new closet.
20 November 2025
Reply from Modular Closets
Thank you for the kind words, Stella! We are glad the price and delivery met your needs and that the installation was simple and smooth. Wishing you many years of great organization in your new space!
Great customer service & quality
Great customer service, great quality product with flexibility to design in even small spaces/unique layouts
26 November 2025
Reply from Modular Closets
Thanks for the review, Melissa! We're glad our team could help and that the system worked well for your layout. We hope you enjoy the organization your new closet brings for many years to come!
Wonderful company to work with
Wonderful company to work with. Their support staff responds quickly, shipping arrived as promised. I appreciate their follow up call to make sure your closet system met your expectations
26 November 2025
Reply from Modular Closets
Thanks for the kind review, Lawrence! We're glad our team was able to help and that everything arrived on time. It's great to hear that you love your new closet system. Wishing you many calm and organized years with your new space!
Reply from Modular Closets
Thanks for leaving a review, Darrell! We're so happy to hear that everything went smoothly and that you love the final look. We hope your new space brings you lotsvof joy and organization for many years to come!
Great product and great service
25 November 2025
Reply from Modular Closets
Thanks for the review, Kirill! We're glad you had a great experience with both our product and our team. We hope you enjoy your new space for many years to come!
The hardest part about my closet…
The hardest part about my closet experience was understanding the instructions. Finding the instructions.
24 November 2025
Reply from Modular Closets
Thanks for sharing your experience, Becky. We’re sorry to hear that finding and understanding the instructions was a challenge. We always want the assembly process to be as smooth as possible. Please call our customer support manager at 732.201.6481 if you still need any help!
Great product
Great product! Great design! Great support! I really don’t know how Modular Closets could improve any aspect of their business.
24 November 2025
Reply from Modular Closets
Thanks for the kind review! We are so happy to hear that you enjoyed the design process and the support from our team. We hope your new closet continues to make staying organized easier and more enjoyable for many years to come!
Reply from Modular Closets
Thanks for leaving a review, Kathy! We're so glad to hear that you're happy with the quality of the materials and had a great experience with our team. We hope you enjoy the calm your new space brings for many years to come!
Totally Overated
The initial design for my closet was all wrong, after many conversations and brainstorming a worst-case scenario disaster was, I thought resolved. Not so fast. I then ordered some shoe shelves and charged $134.34 for a size that apparently didn't exist although I have the receipt confirming the measurements for the order. Now we have another situation where the order was incorrect and inaccurate. The refund isn't even correct; it is short $22 and some change. Needless to say I will never refer this company or order anything further from it.
19 November 2025
Reply from Modular Closets
Thanks for sharing your feedback, Gretchen. We’re sorry for the trouble with your design and the confusion over your recent order. We've already sent the additional $22 shipping refund and are taking internal steps to ensure this doesn't happen again. We hope the rest of your space works well for you!
Happy with our new Master Closet
I loved being able to use the design feature to personalize our space! Modular Closets made it easy to plan out what we wanted and we loved how simple it was to put together.
18 November 2025
Reply from Modular Closets
Thanks for leaving a review, Chelsey! We're so glad you liked using the design tool to plan your master closet and found it easy to put together. We hope you love how much easier it is to stay organized now!
Great customer service skills
Great customer service skills. I ordered the wrong size. I called and the customer service rep handled it very well.
19 November 2025
Reply from Modular Closets
Thanks for leaving a review, Kay! We're glad our team could help you out with your order and make the process as smooth as possible. We always want to make sure those details are handled well! Wishing you many years of organization with your new closet!
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