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Model Buses Collection Reviews 

284
•
TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, secure and protective packaging, and wonderful overall product quality that consistently meets all expectations. Many consumers also showcase the remarkably smooth ordering process, the wide and interesting range of collectible models available, and the consistently helpful communication throughout every transaction. However, some people mentioned noticeable issues regarding communication gaps and missing tracking details, particularly concerning delayed pre-orders or recent dispatches. A small group of reviewers also experienced unexpected delivery delays or noted that certain items completely lacked proper arrival time updates.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the fantastic models, high level of detail, and... See more

Service

Clients share positive opinions on service, frequently highlighting quick and efficient deals alongside fast... See more

Order

People report positive experiences with order, highlighting the seamless website and quick delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, they couldn’t get a higher score if they tried as it’s already been reached 10/10 as usual, my uncle has been collecting their Buses for years, customer service is one of the best at corr... See more

Rated 5 out of 5 stars

Mark, team, you guys know how much I adore the models you create for us! I’ve never missed a release yet, the enclosed catalogue only serving to whet my appetite further for 2026! Thanks so mu... See more

Rated 5 out of 5 stars

The quality of the finish and the level of detail make this an excellent piece of work. I am pleased with my previous MBC models and will continue to purchase from the care evident in their production... See more

Rated 5 out of 5 stars

Excellent customer service, well listed on the website if you can't see what you want,just search for it until you see what you want. Just put in basket and no worries delivery will come to you very q... See more

Company details

  1. Hobby Store

Written by the company

Specialist hobby shop with years of experience in this field, constant research and source model buses from around the world.

Contact info

4.8

Excellent

TrustScore 5 out of 5

284 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(284)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant Customer Service

I bought two model buses via these guys, and whilst there was an issue with the delivery side of things. Once brought to their attention, a replacement order was sent out immediately and I received it 24 hours later. I can’t fault the customer service of these guys.

3 June 2025
Rated 5 out of 5 stars

Excellent service

Pre-ordered a bus model from MBC. Due to the model manufacturer's issue, the model arrived was defective. After informing MBC, they quickly contacted the manufacturer and arranged a replacement for my model in a short time. A very satisfactory experience.

12 May 2025
Rated 5 out of 5 stars

Looking for a Routemaster RM?

I was looking for a Routemaster RM as a memento of a bus-driving experience my wife bought me as a present. And wow, there are so many buses to look at! I found my version in amongst a family of RM's, and understand their type and designation.
The site, apart from being fascinating, is well organised, and the checkout straightforward. Delivery was quick too.

6 March 2025

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