Thirteen Furniture Company Ltd. Reviews 276

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, highlighting their quality and effectiveness, with many expressing satisfaction with their purchases. The delivery service is frequently noted for its speed and efficiency, with orders arriving promptly and well-packaged. People also commend the outstanding customer service and the helpful, knowledgeable staff who go above and beyond to assist. The ordering process is described as easy and straightforward, contributing to a smooth overall experience. However, some customers mentioned receiving items that were smaller than expected based on the descriptions. Additionally, a few reviewers initially experienced a lack of communication after placing an order, though their parcels ultimately arrived in good time.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers are thrilled with the results,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Service

Reviewers consistently mention positive feedback about the service. Customers frequently praise the speedy... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff, particularly Jen, for... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease of ordering, quick... See more

Based on these reviews

Rated 5 out of 5 stars

I recently placed an order of paint from Jennifer from Thirteen Furniture Company. I wanted to try the Annie Sloan Satin however Jennifer accidentally posted out the normal Annie Sloan. Realising her... See more

Rated 5 out of 5 stars

When you make a purchase from Jen at Thirteen Furniture you know you can expect a high level of customer satisfaction. Jen goes above and beyond to provide excellent products and great value for... See more

Rated 5 out of 5 stars

This is my second order of Wise Owl Furniture Salve Bourbon Vanilla. Although there are cheaper products like this out there I highly recommend this product. It's so versatile and you can see and feel... See more

Rated 5 out of 5 stars

This business restored some of my faith in humanity today. I received everything I wanted and more. Great customer journey from start to finish, with a fast dispatch, well packaged product and clear c... See more


Company details

  1. Furniture Accessories
  2. Craft Store
  3. Home Goods Store
  4. Used Furniture Store

Written by the company

Furniture painter and retailer of vintage furniture and home decor. Stockist of huge range of furniture paints and accessories. From decoupage papers to stencils to brushes. My Bolton based shop also sells a range of gifts and home decor from hand made lampshade and cusions to seasonal decorations and ornaments. Lampshade making and a variety of craft classes run regularly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

276 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The correct product - NOT a fake !!

The correct product,delivered very swiftly and excellent communications - I had bought the same product (at the same price) elsewhere and it turned out to be a fake of this one, peddled through Amazon sellers! Happy to have received the correct product this time from a solid reliable supplier - Wise Owl Furniture Salve

1 April 2026
Rated 2 out of 5 stars

Size matters !

The staff where helpful and the purchase went through with no problems. However when the chair arrived here it was much smaller than stated. i feel it is really important to give purchasers a realist idea of an items size. that could be achieved with measurements and even photographs not to an item that most people would be familiar with to give an estimation of size

23 February 2026
Thirteen Furniture Company Ltd. logo

Reply from Thirteen Furniture Company Ltd.

Hi Kate,
Have you left me this review by mistake? I haven’t sold you a chair, nor do I sell chairs! You bought some Annie Sloan Chalk Paint from me in February?

Rated 5 out of 5 stars

Look no further.. Jen is a gem!

Jen is so knowledgeable and helpful! Couldn’t recommend her highly enough. Not only does she have the best stock but she actively uses it all herself every day.. what better advice do you need?

28 February 2026
Rated 5 out of 5 stars

Quick delivery and good prices

I ordered some furniture paint on Thursday, and by Saturday it was delivered. The price was less than I would have paid the manufacturer, and at every stage I was kept informed

14 February 2026
Unprompted review

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