MODE Auto Concepts Reviews 298

The quality of the parts are always good. The handling time and postage is always very quick.

Got a great deal during the Black Friday sales and the order was ready to collect the next business day. My workshop installed it the following day and I was really happy with the results.

I’m a returning customer but will never shop here again. My previous experience was good but Enquired about a 200cpsi b48 downpipe mid of October, was promised that the downpipe would be available early to mid November, during my enquiry, the replies to my emails came within minutes, ordered the downpipe, but it’s almost December, no updates received on the order, tried to contact numerous times via email but received no replies, no communication at all, still missing my order.

First delivery was the wrong product, have replaced twice with products that don’t fit and now no reply to my emails. Worst customer service I’ve ever had

Extremely fast dispatch and deliver and product came very well packaged. Very happy buyer here!

Could be a lot better at communication, haven’t recived item yet but will refer back to this if the item is good

Fast response times

I ordered an M4 CS style bonnet which took four weeks to arrive and when it did the box was severely damaged. I notified them the next day of the damage, I then had to email them a further three times before they finally replied four and a half weeks later!
Because it took them so long to reply to my email the courier's insurance wouldn’t cover the damage. They have refused a refund/return and haven’t offered any compensation to have the damage repaired by a panel beater. They did offer me a replacement bonnet but I would have to pay for and organise my own courier and assume all responsibility after I had already paid for this.
I would highly recommend taking your money elsewhere and with 43 other 1-star reviews I’m not the only one!

Fast service and quick response to communication.

Still haven’t received one of the 3 items , company has no contact number to follow up where my item I paid for is, emailed at least 6 times over last 4 days with zero correspondence, massively poor communication for customers paying with hard earned money

Easy to order, ready in minutes!

I messed up my order by ordering the incorrect lug bolt size and also ordered 5 sets instead of 4.
I quickly sent an email to their customer support and within a week my issue was resolved and also got the refund for ordering the extra set.
I was very happy but if there is something they can improve is to respond to the email. When I raised the issue, i didnt received any confirmation. The issue was resolved within a week but there was not much communication.
Love the product and their advises. Cheers

Online stock status is a lie to take your money and combined with their strict "no refund" policy to keep your money even though they cant promise when you'll get your purchase.

No aftersales care at all, a bunch of indoorsman sitting at home being keyboard warriors, no knowledge about their product, customers: Find yourselves a real store rather than this online sh t, you simply have nowhere to claim your losses!

Comprehensive list of parts available and lot of it is in stock, ready to ship.

It's a very stupid anti-fraud system. I haven't experienced online shopping I need to provide customers with a photo ID. What’s matter about 2 name. Why does my username need to be the same as my driver's license? You are just an online merchant. What qualifications do you have to force customers to provide proof of identity? (if I don’t provide photo id they will hold my order until I send photo id to them )It's really outrageous. really bad service.

The tune that I bought was amazing and it worked perfectly with my BMW.

The only thing is it took a bit longer than I expected to get my activation key and communication with the company wasn’t that fast as it was hard to get a hold of them.

Bought a glc 43 cold air intake
Car sounds like crap
Runs like crap
Filters are bunch of junk I was told by the mechanic
No information on how they found before you buy the product so I just threw $800 down the drain
Don’t buy glc intakes they are crso