MODE Auto Concepts Reviews 298

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the delivery service, noting that items arrive quickly, are well-packaged, and tracking details are provided. People often find the products to be of good quality and as described. Reviewers also appreciate the availability of needed products and the overall efficiency of the ordering process. However, some people were dissatisfied with the customer service, reporting a lack of responsiveness to inquiries, issues with incorrect products being sent, and difficulties resolving problems. There are also instances where orders took longer than expected to arrive or were not in stock despite the website indicating availability, leading to frustration and a lack of communication regarding these delays.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the good quality products, fast... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising fast shipping, competitive... See more

Service

Clients share ambiguous opinions on service. Many reviewers express disappointment with post-payment and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Customer service

Reviewers highlight negative aspects of customer service. Many consumers report a complete lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a genuine BMW wireless charger for my 2014 650i. It took a little while to arrive and the Customer Information wasn't exactly forthcoming. But the item works well, it took me a total of abou... See more

Rated 5 out of 5 stars

Have had many orders through mode auto and always good experience. Everything comes in correctly and well packaged. Transit times are acceptable with tracking details and emailed updates. Can’t fault.... See more

Rated 5 out of 5 stars

They know their vehicles and the right items that suit, in my case they picked up the iem ordered was not correct for the vehicle and notified immediately then provided instruction on the correct item... See more

Rated 5 out of 5 stars

Purchased a DME (ECU) unlock, posted the DME in. MODE did the unlock and posted it back the day it arrived. Impressive. The next week I purchased Bootmod3 software, also processed same day. Work... See more


Company details

  1. Auto Parts Store

Written by the company

MODE™ Strives to push the boundaries in automotive modification, styling and tuning by creating individualised vehicles that are truly one of a kind. These days cars have become a staple in our everyday lives. No matter what we drive, there is usually some or even many more of the exact same car out there. These vehicles have become more and more a reflection of ourselves and our individuality. Seeing this we created a new concept in automotive modification in Australia. Each purchase made online can be delivered directly to your door or to one of our authorised MODE™ dealers for fitting/installation service plus in store advice, software tuning and personalisation to your vehicle. MODE™ is the master distributor to some of the World’s largest and most exclusive automotive brands with an extensive dealer network to ensure that no matter where you are we can deliver that signature MODE™ experience, an experience you will never forget.


Contact info

3.5

Average

TrustScore 3.5 out of 5

298 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The dump pipe that I brought for my f30…

The dump pipe that I brought for my f30 that yous said fitted my car it hits my steering collum it’s been put in the exact same spot as the original dump pipe now I have to pay more money for a dump pipe to be either turned and a whole new exhaust system or dented in

22 September 2025
Rated 5 out of 5 stars

As soon as I ordered my wheels I got s…

As soon as I ordered my wheels I got s phone call to confirm my purchase specs, I got my wheels very quickly and The whole process from start to finish was 5 star.
Mason was great with keeping me updated.
I will be buying again from them for sure.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Overall very happy with Mode Auto Concepts

I ordered a genuine BMW wireless charger for my 2014 650i. It took a little while to arrive and the Customer Information wasn't exactly forthcoming. But the item works well, it took me a total of about 15 minutes to de-install the old adapter and install the new adapter. It works perfectly. I would still recommend to purchase of Mode Auto as they do supply genuine OEM parts when required.

24 August 2025
Rated 1 out of 5 stars

Poor communication and no delivery!

I placed an order for over 3k. no news for 2 weeks. I sent four emails and called the company, was told someone would get back to me, but weeks later I’ve received no response and no product.

All I wanted was an update on my order... but nothing! I have no parts and all refunds have been declined and no further communication. I have had to lodge a dispute with my bank to try to get the funds returned.

Very disappointing experience. No transparency, no action, and no customer service. I wouldn’t recommend based on my experience.

24 July 2025

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