MODE Auto Concepts Reviews 298

Have had many orders through mode auto and always good experience. Everything comes in correctly and well packaged. Transit times are acceptable with tracking details and emailed updates. Can’t fault.

Just great service & quality! Quick to reply back.

Super fast delivery

Great stuff as usual
Purchase 3 sets of spacers from them

I ordered an item from you guys and I confirmed it with bm3 that the code you guys gave me was invalid i got no response for a week

Dealing with Ty was an awesome experience.. he explained every part i purchased and was helpful with every question I had .
Will definitely shop again

Terrible Company.

Did a click and collect for there Brisbane warehouse (16/12/25). Says it is likely meant to be ready for pick/up in one hour.

After one week, still waiting with no contact back…… want a refund

Fast quick amd reliable

They know their vehicles and the right items that suit, in my case they picked up the iem ordered was not correct for the vehicle and notified immediately then provided instruction on the correct item to order. Delivery and quality are excellent. Is my go to for any add-ons to my BMW

Ultra fast service and great communication, thanks MODE! You've gained a loyal customer 👌

Amazing product and quick delivery 👌

They mislead customers (at least from Europe), by showing in Google prices in EUR, after which stated that taxes are included on the product page, and only after payment it turns out that Taxes account for 0€.

Really good quality products, quick deliveries and great customer service

Worst communication I’ve ever experienced with a company. Their customer service is well below average. Would I buy from them again? Probably not. They may offer some decent products, but it means nothing if you can’t get a hold of anyone. No replies, no call back anfter multiple times trying to call and emails- even after they sent the wrong product. Still no response, no support, nothing. Very disappointing.

Purchased a DME (ECU) unlock, posted the DME in.
MODE did the unlock and posted it back the day it arrived. Impressive.
The next week I purchased Bootmod3 software, also processed same day.
Works well.

Save your money and order directly from the manufacturer. The order took 3 times as long to deliver than the website stated (over 3 months on a 4 week lead time order). Did not send any instructions for fitting the module to my car, and had to chase them for it. After providing the VIN to guarantee fitment, and the product stating plug and play, the instructions required me to splice into the chassis harness (I would not say that is plug and play). I sent the car to be installed by a professional workshop, and turns out the instructions were incorrect for my car, and required more than a week's worth of back and forth to finally get the right instructions, costing me money as the workshop was wasting labour pulling things apart, troubleshooting and contacting MODE directly. When I sent this feedback to MODE saying I wasn't happy this cost me extra money because of their mistake, they said it was my fault and the workshops fault for ‘not contacting them immediately’. Despite the fact that the workshop regularly deals with them and has their direct number. Save yourself the frustration and money and order the parts directly from the manufacturer. I thought going with a ‘reputable’ Australian brand would help, but it just cost me money, and got less than no customer service.

Fast shipping, even with custom paint. The paint matches the car. Awesome work.

Some of the parts where in stock and pick up was a breeze The other parts had to be sent out which I received within 2 days as promised by the staff.

When you try and call to get help with making decisions on parts that youre spending 5+k on, youd like a bit of customer service.

Emailed twice at least and tried to call/text for a response, nothing.

So why is my order coming direct from US ? I paid for express shipping and ordered an item from you that your site says is in stock in Brisbane now its arriving next friday from the US - ????? Please explain - I assume you are a drop shipping site now and dont acually hold any stock... This was not mentioned on your website and is extremely frustrating when you list IN STOCK on your website and than ignore my emails and calls about local pickup. if I knew you did not have it in stock I would not have ordered . I will be contacting for shiiping refunds and explanation asap please be carefull people if you need anything that they have listed as IN STOCK . As this is a drop shipping website for sure and I now have to wait to see if my item even arrives - Use Paypal people for this reason.