From start to finish they were absolutely fantastic! Thank you so much to Ricky in sales and Kate, who supported to get a next day turn around for my grandmother as her old stairlift had completel... See more
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Review summary
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We bought a stairlift for our parents in Wiltshire. We were recommended Mobility First by a neighbour who bought theirs last year. Service was superb from the very first phone call to the follow-up af... See more
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After phoning and enquiring about a stair lift, Kate really put my mind at rest, talking me through everything, keeping me up to date, explaining about how to measure the staircase, door way etc,... See more
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Excellent company to deal with and no hassle at all, they are there to help and advise and do so politely. The survey was quick and accurate and the installation equally so and completed on time... See more
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Company details
Written by the company
Complete Stairlift services, including installation, removal & servicing. We are extremely proud to be able to offer same-day installation should you require it. Meaning as soon as you are ready, so are we. We carry the parts including the bends we need for almost every stair configuration and build your stairlift bespoke to your Staircase. After talking with your dedicated agent to answer any questions and talk through the process we will conduct a home visit to suit you, with our Mobility First Expert Installer. We encourage you to invite anyone you would like to be a part of the decision, such as family members or friends. If you decide to go ahead that day, we’ll be able to install your lift that very same day. We will never apply any pressure, we appreciate it is a big decision and none of our conversations or visits carry any obligation, this is our guarantee to you.
Contact info
I had my old lift removed by mobility…
I had my old lift removed by mobility 1st yesterday which wasnt working and was installed by another company.
Mobility 1st came today and installed a new lift which is excellent thanks for making everythibg so easy. Tom the installer was great. Highly reccomend
20 February 2026
Unprompted review
Reply from Mobility 1st Ltd
Hi Keith,
Thank you very much for taking the time to leave us such a kind review. We really do appreciate it.
I’m pleased to hear you’re happy with your new stairlift and that everything was made easy for you.
I will be sure to pass your comments on to Tom — he’ll be delighted to hear them.
Thank you again for your recommendation, and if you ever need anything in the future, we’re always here to help.
Kindest regards,
Mobility 1st Team
Friendly professional service
Friendly professional service. Needed a stair lift repair and they came after a full days work just to help us not go over night without the lift. Definitely went above and beyond and was very kind to my relative with dementia as well as to me.
19 February 2026
Unprompted review
Reply from Mobility 1st Ltd
Good morning Julia,
Thank you so much for your very kind words — it truly means a lot to us.
Although this wasn’t one of our own installations and was a third-party stairlift, we will always do our very best to help keep people safe and able to continue using the stairlifts in the homes they love. Nobody should be left struggling overnight if we can help.
We’re especially pleased to hear that our engineer made your relative feel comfortable and supported — that’s extremely important to us.
Thank you again for taking the time to leave such a thoughtful review.
Kindest regards,
Mobility 1st Team
Fabulous customer service from the…
Fabulous customer service from the initial phone call to the actual fitting only a few days later. We couldn't have dreamt it would be so easy. The price was a nice surprise as well.
Many thanks in particular to Kate in the office and Tom our fitter. You deserve all five stars
17 February 2026
Unprompted review
Reply from Mobility 1st Ltd
Dear Eleanor,
Thank you so much for your wonderful review. We’re delighted to hear that everything went smoothly from your first call through to installation.
I’ll be sure to pass your kind comments on to Kate and Tom — they’ll really appreciate it.
Thank you again for choosing us.
Kindest regards,
Mobility 1st Team
Stairlift survey and installation
I am 100% happy with the service I have received. Nick Callaghan was very helpful with the initial survey and it didn’t feel like a pushy sales call. Less than a week later Tom Walker came to do the installation and he was very professional, arrived on time a tidy worker. Tom was very friendly and explained how it worked and made sure I understood before he left. I would not hesitate to recommend the company to anyone who was looking for a stairlift! Great job all round.
13 February 2026
Unprompted review
Reply from Mobility 1st Ltd
Hi Diane,
Thank you so much for your wonderful review. We’re absolutely delighted to hear how happy you are with the service from start to finish.
Nick will be pleased to know you felt comfortable and well looked after during the survey, and Tom will really appreciate your kind words about his professionalism and friendly approach on installation day. We always aim to make the whole process straightforward and reassuring, so it’s great to know that came across.
Thank you again — it truly means a lot to our team.
Thanks,
Mobility 1st Team
Fantastic service!!!!
Fantastic service throughout, can’t recommend this company enough!
Kate was great with planning and Tom was amazing on installation day, mum and dad are so pleased with the result and were also very happy with the service provided giving them some independence back
Thank you Mobility 1st!
6 February 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your lovely feedback!
We’re thrilled to hear how pleased your Mum and Dad are with the result and that the installation has helped give them some independence back — that’s exactly what we aim for.
We’ll be sure to pass your kind words on to Kate and Tom; they’ll be delighted to hear this.
Thank you again for choosing Mobility 1st and for taking the time to recommend us, it really means a lot.
Thank you,
Mobility 1st Team
Truly fantastic!
From start to finish they were absolutely fantastic! Thank you so much to Ricky in sales and Kate, who supported to get a next day turn around for my grandmother as her old stairlift had completely broken and she’s lost without it!
Brilliant communication, clarity and confirmation every step of the way.
Can’t thank you enough for getting her independence back so quickly!
4 February 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for taking the time to share such a detailed and kind review, Alyisha.
We’re absolutely delighted to hear how quickly we were able to help your grandmother regain her independence when she needed it most. Providing fast, reliable support in urgent situations is something we take great pride in, so it’s wonderful to know that Ricky and Kate delivered the level of service we always aim for.
Your feedback on our communication and clarity throughout the process really means a lot to the whole team. If we can ever be of help in the future, whether for servicing, advice, or support, please don’t hesitate to reach out.
Thanks again for choosing Mobility 1st.
Thank you ,
Mobility 1st Team
Well worth it
Very easy to deal with, quick and pleasant… I’m also happy with the price.
21 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thanks for taking the time to leave us a review, Luke. We really appreciate the kind words and are glad you found everything straightforward and good value. If we can help again in the future, don’t hesitate to get in touch.
Thank you
Mobility 1st
Amazing Mike!
I spoke to Mike and explained our stairlift had broken down. He spent a long time on the phone talking me through different options. He said he would come out the next day to sort the problem. He did, and nothing was too much trouble! I cannot fault the superb service!
30 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your kind review, Jackie. We’re really pleased to hear you felt well supported and that everything was resolved quickly for you. Although the stairlift wasn’t supplied or fitted by us, we will always do our very best to attend and, where possible, fix the issue first time — just as we did here. Providing clear advice and dependable service is exactly what we aim for, and we’re always happy to help whenever needed.
Thank you
Mobility 1st
From the moment I phoned Ricky to make
Mobility 1st Stairlift . From the moment I phoned Ricky to make enquiries to the installation of my parents stairlift by Tom walker, I cannot fault the kindness, professionalism and efficiency that everyone showed. Communication was excellent and no fluffy sales talk - just honest, good advice. Would recommend mobility 1st every time. Thank you again to everyone and especially Tom Walker for doing our fitting which has given me such peace of mind for my elderly parents.
28 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for such a wonderful and thoughtful review.
We’re really pleased to hear that from your first call to Ricky, through to the installation by Tom, you experienced kindness, professionalism, and clear, honest advice.
Providing peace of mind – especially when it comes to loved ones – means everything to us, so it’s lovely to know the stairlift has made such a positive difference for you and your parents.
We’ll be sure to pass on your kind words, especially to Tom.
Thank you for recommending Mobility 1st – it truly means a whole lot to our whole team.
High recommendation for Mobility 1st
I highly recommend Mobility 1st for their great service with no pushy salesman. From the quotation and survey by Mike who explained the differences in products and gave excellent advise to the fitting by Damien who did a very clean installation. Also Kate the very helpful friendly administrator in the office.
23 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for taking the time to leave such a detailed and positive review.
We’re delighted to hear you were happy with every part of the process, from Mike’s clear advice and no-pressure approach, through to Damien’s clean and professional installation.
Kate will also be thrilled to hear your kind words – she’s always happy to help.
Thank you for recommending Mobility 1st – It’s genuinely appreciated.
Fantastic service could not be more…
Fantastic service could not be more helpful i highly recommend tom walker from mobility first
22 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your fantastic feedback.
We’re delighted to hear that you found our service so helpful.
Tom will really appreciate your kind recommendation – we’ll be sure to pass it on to him.
Thank you again for choosing Mobility 1st, it really does mean a great deal to us.
Great stairlift installation
Tom was very efficient fitting the stairlift. Stairlift is great and means we can access upstairs without problems. Stairlift was demonstrated to make sure we were happy using it. Good company and friendly service
21 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your kind review.
We’re really pleased to hear that Tom was efficient and that the stairlift has made such a positive difference, allowing easy access upstairs. It’s great to know the demonstration was helpful and that you feel confident using it.
Thank you for choosing us and for your lovely feedback – it’s very much appreciated.
Mobility 1st
Tom Walker Mobility 1st
Had stair lift fitted today by Tom Walker he made the whole experience enjoyable as he was knowledgeable as well as friendly as well as the equipment which is a good quality and works well for our needs
20 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you for taking the time to leave a review. We’re delighted to hear that Tom made your experience enjoyable and that his knowledge and friendly approach helped put you at ease.
It’s so great to know you’re pleased with the quality of your stair lift and that it suits your needs well. We’ll be sure to pass your kind feedback on to Tom.
Thank you once again for choosing us-we really appreciate it.
Mobility 1st
Outstanding customer service
Very professional company. Fast and efficient service from start to finish.
Communication was excellent. Our stairlift was measured and fitted by Tom who was very pleasant and helpful.
Everything was explained clearly and there was no mess. Very pleased.
16 January 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for taking the time to leave this review. We’re really pleased to hear you were happy with the service from start to finish and that communication met your expectations.
We’ll be sure to pass your kind comments on to Tom – he’ll be delighted to hear them.
It’s great to know everything was clearly explained and left tidy, as we always aim to make the process as smooth and as stress-free as possible.
Thank you for choosing Mobility 1st and for taking the time to share your experience — it really does help others to make an informed choice.
Mobility 1st
Excellent from first contact call to…
Excellent from first contact call to assessment (Mike), fitter (Tom) and all the short stages in between. Brilliant Staff. Certainly people I would employ. Any company is only as good as as its weakest link. I didn’t find any!
1 December 2025
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your fantastic review.
We’re genuinely proud to hear that your experience was excellent at every stage, from the first call through to assessment and installation. Your kind words about Mike, Tom, and the wider team mean a great deal to us, and we’ll be sure to share your feedback with everyone involved.
You’re absolutely right — a company is only as good as its weakest link, and we work hard to ensure every part of our service meets the highest standard. Knowing that this came across to you is hugely rewarding.
Thank you for choosing Mobility 1st and for taking the time to share your experience — it really does help others when making their decision.
Mobility 1st
Very helpful
Very helpful, excellent fitter.
Explain everything well. Very polite and friendly.
16 December 2025
Unprompted review
Reply from Mobility 1st Ltd
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found our fitter helpful, polite and friendly, and that everything was explained clearly. Your feedback is very much appreciated.
Kind regards,
Mobility 1st Team
Great service
Received great service from Tom couldnt do enough very knowledgeable would recommend him to anybody the company follow up as been A1
Thanks
Keith
3 December 2025
Unprompted review
Reply from Mobility 1st Ltd
Hi Keith,
Thank you for taking the time to leave us a review — we really do appreciate your kind words and positive feedback for our team. We will be sure to pass this on.
Kind regards,
Mobility 1st Ltd
I cannot praise this company enough as…
I cannot praise this company enough as it has been so professional from start to finish. The initial phone call enabled a next day visit by Mike who discussed everything with us and measured up…. no hard sell just polite and honest. Tom came to fit the stairlift and he was a lovely chap…. nothing was too much trouble and he helped guide my Mother at 93 through everything.
A huge thanks to Kate in the office for arranging payment methods too.
A pleasure doing business with you guys!
10 December 2025
Unprompted review
Reply from Mobility 1st Ltd
Hi,
Thank you so much for your kind and detailed review. We’re delighted to hear you were happy with the service from start to finish. I’ll be sure to pass your lovely feedback on to Mike, Tom and Kate — it will mean a great deal to them.
It was a pleasure doing business with you, and thank you again for taking the time to share your experience.
Kind regards,
The Mobility 1st Team
stairlift is very good and nearly £2000…
stairlift is very good and nearly £2000 cheaper than other companys.tom who fitted mine was very good and tidy. went through everything with me when complete.Barry
28 October 2025
Unprompted review
Reply from Mobility 1st Ltd
Hi,
Thank you so much for your kind review. We’re delighted to hear that we were able to provide you with a competitive price for your stairlift and installation. We hope your Acorn stairlift brings greater ease and comfort to your daily life.
We truly appreciate you taking the time to share your positive experience with us.
Warm regards,
The Mobility 1st Ltd. Team
Great service.
Thank you to everyone at mobility 1st. From the initial quotation by, l believe it was Ben to messages from Ricky to Tom's installation absolutely fantastic service. Thank you again.
8 October 2025
Unprompted review
Reply from Mobility 1st Ltd
Hi Mr Spencer,
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and and thrilled you were so happy. I will pass this information on to our team who will greatly appreciate your kind words.
Thank you from us all at
Mobility 1st.
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