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Mobility2you Reviews 278

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TrustScore 4.5 out of 5

4.4

Mobility Equipment Supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their sturdiness and good value. The ordering process is consistently described as easy and straightforward, and the delivery service receives widespread praise for its speed and efficiency, with many items arriving much sooner than expected. However, some customers also noted issues with product accuracy, finding items that did not match descriptions or expectations, such as a wheelchair without an advertised adjustable back or an incorrect item being delivered. A few people experienced problems with delivery, including damaged packages, lack of communication regarding delivery times, or difficulties with returns and customer service responsiveness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery. While many customers praise the quick... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and quick... See more

Order

Customers consistently note positive experiences with ordering. Many reviewers found the ordering process... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as excellent, sturdy,... See more

Based on these reviews

Rated 5 out of 5 stars

The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... See more

Rated 5 out of 5 stars

The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trump... See more

Rated 5 out of 5 stars

Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!

Rated 5 out of 5 stars

I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Physiotherapy Equipment Supplier
  4. Wheelchair Store

Written by the company

An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Ordered on the Tuesday, delivery on the Wednesday. Rollator arrived in perfect condition.

30 April 2024
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Reply from Mobility2you

Thank you for your fantastic feedback! We’re so pleased to hear that your rollator arrived swiftly and in perfect condition. We strive to ensure fast and reliable delivery, and it’s great to know that we met your expectations. If you need any further assistance, we’re always here to help! Thank you for choosing us.
Andy

Rated 1 out of 5 stars

No communication and no goods!

No communication and no goods!
Ordered with this company twice now, the first time they short shipped and just sent a credit with no communication. The second time although it showed goods in stock they took the order, then credited it back without saying anything! Not good if the items you order are urgent.
Avoid them at all costs.

2 April 2024
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Reply from Mobility2you

We are truly sorry to hear about your disappointing experience and sincerely apologise for the issues you’ve encountered with your orders. This is certainly not the level of service we aim to provide, and we fully understand your frustration, especially when the items were urgent. We take all feedback seriously and will be investigating this matter internally to ensure better communication moving forward.

Please know that we are committed to providing excellent service, and your experience does not reflect the standard we strive for. If you would like to discuss this further or require assistance, please reach out to our customer service team, and we will do everything we can to resolve the issue. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Jim

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered ahead of expected date. Only tried at home and seems great. Bought to try for an upcoming break so looking forward to trying it while there.

2 April 2024

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