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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their sturdiness and good value. The ordering process is consistently described as easy and straightforward, and the delivery service receives widespread praise for its speed and efficiency, with many items arriving much sooner than expected. However, some customers also noted issues with product accuracy, finding items that did not match descriptions or expectations, such as a wheelchair without an advertised adjustable back or an incorrect item being delivered. A few people experienced problems with delivery, including damaged packages, lack of communication regarding delivery times, or difficulties with returns and customer service responsiveness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery. While many customers praise the quick... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and quick... See more

Order

Customers consistently note positive experiences with ordering. Many reviewers found the ordering process... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as excellent, sturdy,... See more

Based on these reviews

Rated 5 out of 5 stars

The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... See more

Rated 5 out of 5 stars

The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trump... See more

Rated 5 out of 5 stars

Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!

Rated 5 out of 5 stars

I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Physiotherapy Equipment Supplier
  4. Wheelchair Store

Written by the company

An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

When the handle arrived the box was…

When the handle arrived the box was very battered as if it had been used before. My husband attached the handle and it worked perfectly when we had a shower, however the next morning it had fallen off and was on the floor of the shower. I am afraid to use it now as I have mobility issues due to having neck surgery and if it came off when I was using it it would have dire consequences. I was going to order another one, but I will have to buy one now from another company which would guarantee it was safe to use.I am very disappointed with it.

1 March 2026
Mobility2you logo

Reply from Mobility2you

Thank you for your feedback. We are sorry to hear this. Suction grab bars depend on wall surface, texture and moisture levels, so unfortunately no suction-based product can guarantee performance in every environment. We always recommend testing the seal before each use. We're also sorry the packaging arrived in poor condition. Please do contact us directly and we'll do our best to help.
Kind regards, James

Rated 5 out of 5 stars

Great service

Great service! Fast delivery!
Very convenient cane, easy to adjust and easy to use.
Definitely would recommend!
Thank you

1 February 2026
Rated 3 out of 5 stars

You need a pump to blow this up

You need a pump to blow this up. I am a pensioner and havnt got enough puff!!

2 February 2026
Mobility2you logo

Reply from Mobility2you

Thank you for your review. We completely understand your frustration! We're sorry this wasn't made clearer. A small hand or electric pump makes inflating it much easier and we'd recommend one to go alongside this product. Please feel free to contact us and we'll be happy to help.
Andy

Rated 5 out of 5 stars

Ordered the bottle.arrived in time…

Ordered the bottle.arrived in time through holiday weekend

1 January 2026
Mobility2you logo

Reply from Mobility2you

Dear Customer. Thank you for your feedback. We are pleased that you received your mobility aid on time. We always do everything we can to dispatch and ensure swift delivery for all our customers.
Kind regards
Jim

Rated 2 out of 5 stars

No communication after delivery

No communication after delivery - wheelchair was advertised as having an adjustable back - the one we received did not have this - contacted with a zero response from this company - sadly couldn’t return as needed the wheelchair urgently - so probably ok if you have no issues , if you do you might have a problem !

26 November 2025
Unprompted review
Rated 4 out of 5 stars

Lack of communication needs improving …

Ordering was straight forward but no contact from supplier with regards delivery it just turned up and delivery driver couldn't take it in by himself which was another thing we weren't told about!Driver was very obliging and came back following day when someone was there to help get it in

4 November 2025

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