Lebara NL Reviews 61,198

The waiting time to get an agent in the chat was rather long, but I was helped by Rashied in the end, who managed to activate my SIM card while I am abroad.

I had trouble with my data plan, I do have 20GB sim subscription and I barely use my data unless I go out but mostly I’m connected with Wifi. But it happened that we had to go for a trip and it got me... See more

They gave me a valuable response to my problem (an extra charge), but I have to call again in 2 weeks to ask for the refund because they can't do it now. I hope that they really do the refund and that... See more

I think the sales person should just be more clear about when the contract is ending and when the new one will start, so the client does not have to ask.

I am so greatful for an amazing client service, detailed explanation regarding the deals/discounts and a very human approach. Today Michael helped me a lot and it was quite some time when I had such a... See more

I had a problem with an out-of-bundle charge, and Jhullyanne helped me understand what was needed to not have a similar problem in the future. In addition, was willing to give me credit for the char... See more

Customer service is always available and helpful through FB messenger. I never had to call, all questions get answered clearly which makes life much easier! Thanks Lebara!

This was honestly my first truly pleasant experience with a Lebara consultant. I had a problem that I couldn’t solve for a while, and the consultant (his name sounded like Michel / Michael) helped me... See more

Michael was explaining everything really well and the conversation went smoothly. It was actually pleasant, compared to most customer service conversations one usually has. Not only were all my questi... See more

Bennie was very kind and helpful. Even though my situation was a bit complicated, they understood it quickly and resolved the issue for me. I really appreciate the support. Thank you

Today I wanted to change my deal from a SIM-only to a prepaid plan, and Sharona from customer service was not only super helpful but also extremely patient despite all my questions. Really appreciated... See more

Unfortunately, I've had to speak with many agents, and without a doubt, he's the best of them all. He answered all my questions politely, and even though his shift was over, he waited until I had fini... See more

The AI chatbot could not provide me an answer, so I was connected to Vanessa. She gave me the information I needed and the issue was resolved. Furthermore the app is easy to use and you can find most... See more

Lebara has great customer service. Their human agents are humane and kind. My experience with Lebara has been professionalism with a touch of humanity. The network is also very strong and fast. It ha... See more

I had an issue with a bill that is too high and an issue with my data, but then I called the customer service and a kind lady called Faith patiently helped me with this issue guiding me through it,... See more

I needed clarification with an issue that I encountered and Sharona assisted me with the best way possible. Politeness, patience and understanding are the words I can use to describe the service. Than... See more

The CS is very helpful, responsive, & absolutely a solver. Sharona helped me resolving my issue quickly. I don’t need to explain my problem over & over again. A very wonderful experience.

Sharona helped me with the issue I had logging into the app and answered all my questions. I’ve been using Lebara for many years and I’m happy with the service I get every time! Thank you!

Be aware, this company is a complete rip off and designed to go through your credit as soon as possible, i spent 30 euros of credit in one and a half day!! Even client service is designed to set you... See more

I highly recommend Lebara to anyone looking for truly outstanding customer service! I had some trouble re‑subscribing to a SIM‑only plan, and Sharona van der went above and beyond to help me fi... See more

Thanks a lot for the wonderful customer support from Bennie He fixed my issue in notime and did the extra mile to really ensure my problem was fixed. Such a great customer service

Had a really good experience with a Lebara staff member! Bennie provided super service. The chat was very friendly and he gave full service to resolve my issue. Thanks, Bennie

The Customer Service who I had spoken with on the phone is very helpful, friendly, kind and professional. She listened to my problem and addressed the problem, then solved it right away. I am so grate... See more

I was satisfied after speaking to Sharona, she went straight to the point and solved everything in a couple minutes. She even answered a question that I had before I could finish typing. Needless to s... See more

I am 6 years wirh lebara and all my family!!! I will stop my contract!!! Because i pay ti much and see later if you are new costumer you get good discount!!! Disspoitment!!! Better another one

I needed some help with my contract cancellation. I was in contact with Sharona and they were super helpful. They immediately solved my issue and went the extra step.

There was a customer service employee whose behavior was very poor. He hung up on me three times and did not address or resolve my issue, which is very annoying.

good customer service， I accidentally went over my data usage, but the customer service team was very understanding and helpful. They handled the situation quickly and professionally. I really appr... See more

It was just perfect (and of course very supportive & helpful) of the support unit. Its a pity that I don’t remember his name.

Paid extra for unlimited sms, only to realise too late that it was limited to 1000 sms! Not very unlimited. Have a simple phone with no browser and two apps: waze and weather. Phone says that 250 mb... See more

Helpfull customer service via Chat with Lady Cynthia regarding the details of the Sim Only plan plus gift code.

I had a problem with my bills, and Cynthia providencia the necessary support and follow-up to resolve it and also helped me consider my best options for the future. Cynthia's services was completely p... See more

Lebara NL is very helpful and kind. The Lebara staff, Bennie, help me and solve my problems and questions thoroughly.

Very helpful, resourceful, and offered me a great deal. I wish there were more service technicians like him. Good luck and thank u Michael 🫶

Thank you, Cynthia! for your prompt response! My problem was resolved very quickly! Thank you for your excellent service!

Sharona van der was great She did solve the problem professionally and in a friendly manner. Quick solution

Zoe was really sweet and helped me out with my problem . I had bought a plan for data which turned out to be for calling and she explained me everything nicely and helped me through my problems.

Janice was a great customer service rep. She definitely deserves a bonus! Give her what she deserves.

Sharona was very good and understood the problem immediately and gave me solutions. 5 star for sharoma

The process was very streamlined and I did not have to do anything. The person appointed took care of everything for me so I am happy.

I feel robbed, I was charged an additional charge of €70 for the additional internet.... Never in my life have I had such an opaque mobile phone offer, immediately after the end of the contract I move... See more

I had really good experience with customer service the person which I talked to Michael give me all information I needed and really good advice,together we came to solutions for me to stay with Lebara... See more

I have been with Lebara for years now and as an independent adult user it’s good and have perfect control of everything:data useage, payments, notifications. As a parent it’s absolutely terrible! It w... See more

Jhullyanne from customer service helped me very well and was extremely friendly. Thank you very much.

For some time now, DATA has been performing very poorly on my mobile line, and roaming in the EU, in countries such as Belgium and France, is terrible. If this continues, I will request termination of... See more

My experience with lebara and it customer(Zoe was fantastic)services is second to non. Try and see

Good telephone service, good price. I have had a Lebara contract for five years. Never had any problems.

I had a very patient customer service, really trying to help me the best she could

Service is excellent, price and coverage all great. But there's no way to stop their Indian call centre staff from harassing you with sales calls trying to get you to upgrade your services or tak... See more

I would like to express my appreciation for the excellent customer service provided by Lebara NL. My experience with their support team has been very positive, as they were professional, patient, an... See more

Polite and nice conversation. She provided me direct answers to the questions I was seeking answers to.

Very good customer support by Michael helped to extend subscription smoothly. Best rate in Netherlands

This is disaster of a company when it comes to support. I signed up for a 2-year contract a few months ago but due to a bug in Lebara's system, I never managed to login. I was in contact with thei... See more

Lebara sim only plan is a trap, its for two years. there are better plans provided from other service providers. It do not offer e sim for all the phones. not for travelling outside netherlands.