Best employe every, hery helpful and listening and calm and I love her❤❤❤ Hope there are more peple like hwr to help you and explain this and this, everything was perfect in our conversation. Thank... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service is good, but verifying messages and calls from a few different platforms don't come through and I'm stuck with them for another year without being able to turn on 2FA for my FB account... Edi... See more
Company replied
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
Company replied
Thanks Sharona for your kind support in resolving all my queries regarding my invoice issues. I find her very professional, helped to the best of her abilities and patiently heard to all my queries
Company replied
Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
63K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had really good experience with…
I had really good experience with customer service the person which I talked to Michael give me all information I needed and really good advice,together we came to solutions for me to stay with Lebara and get best plan. Thank you very much.
9 April 2026
Reply from Lebara NL
We're happy to hear that our customer service provided you with all the information and advice you needed.😍 It's great that we could find a solution for you. Thank you very much!😊
Very fast 5g working Pay less and give…
Very fast 5g working Pay less and give more GB very fast network
8 April 2026
Reply from Lebara NL
Thank you for your review! 😊 Great to hear you’re happy with the fast 5G and value for money.
Chat is prima bevallen, telefoon niet
Chat is prima bevallen, telefonisch contact was miserabel.
Bol.com kadokaart claimen werkte niet. De medewerker aan de telefoon gaf aan dat ik maar bij bol.com moest vragen. Terwijl het claimen bij lebara moet.
8 April 2026
Unprompted review
Reply from Lebara NL
Beste Van Hoesel,
Dank u voor het delen van uw ervaring. Fijn om te horen dat de chat goed is bevallen, maar het spijt ons dat het telefonisch contact en het claimen van de bol.com cadeaubon niet naar wens zijn verlopen. We begrijpen dat dit verwarrend en frustrerend is.
Dit is niet de service die u van ons mag verwachten. We nemen uw feedback serieus en gebruiken dit om onze dienstverlening te verbeteren.
Wilt u ons mailen via trustpilotnl@lebara.com met uw telefoonnummer en referentienummer 322? Dan kijken wij dit graag verder voor u na.
Met vriendelijke groet,
Jediael
Het Lebara Team
Reply from Lebara NL
Thank you for your review! 😊 Glad to hear you were well informed and treated well by our team.
Changing deal
Today I wanted to change my deal from a SIM-only to a prepaid plan, and Sharona from customer service was not only super helpful but also extremely patient despite all my questions. Really appreciated the support!
8 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind words! 😊 Great to hear Sharona was so helpful and patient. We’ll be sure to pass this on!
Sharona helped me with the issue I had…
Sharona helped me with the issue I had logging into the app and answered all my questions. I’ve been using Lebara for many years and I’m happy with the service I get every time! Thank you!
8 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your loyalty and kind words! 😊 We’re happy to hear Sharona could assist you so well.
Sharona was very good and understood…
Sharona was very good and understood the problem immediately and gave me solutions. 5 star for sharoma
8 April 2026
Unprompted review
Reply from Lebara NL
We're so glad to hear that Sharona quickly understood your problem and provided solutions! Thank you for your fantastic feedback; we appreciate it!😊
good customer service
good customer service，
I accidentally went over my data usage, but the customer service team was very understanding and helpful.
They handled the situation quickly and professionally.
I really appreciate their support.
8 April 2026
Unprompted review
Reply from Lebara NL
We appreciate you sharing your experience.😍 We're happy to hear that our customer service team was helpful and understanding when you exceeded your data usage. Thank you for your positive feedback.😊
Bennie was very kind and helpful.
Bennie was very kind and helpful.
Even though my situation was a bit complicated, they understood it quickly and resolved the issue for me.
I really appreciate the support. Thank you
7 April 2026
Unprompted review
Reply from Lebara NL
We're happy to hear that the support was helpful and resolved your issue quickly!😊 We appreciate you taking the time to leave us this positive feedback.👍
Reply from Lebara NL
We appreciate your feedback and are so happy to hear you find our service and network good!😊
Reply from Lebara NL
Thank you for your review! Glad to hear you had a good experience 😊
Helpful and reliable!
Customer service is always available and helpful through FB messenger. I never had to call, all questions get answered clearly which makes life much easier! Thanks Lebara!
1 April 2026
Unprompted review
Reply from Lebara NL
We're happy to hear that our customer service team was helpful and readily available through Facebook Messenger. We appreciate you taking the time to leave us this positive feedback!😊
I had a very good experience with…
I had a very good experience with Lebara. The service is fast, and their customer support is quick and helpful. Whenever I visit their website, I can easily find all the information I need, which makes everything simple and clear.
The internet service is really good and reliable, and I’m genuinely happy with the overall quality. I’m very satisfied with their service and would definitely recommend Lebara to others.
4 April 2026
Reply from Lebara NL
We're happy to hear that you had a very good experience!😍 It's great to know our fast service and helpful support met your needs. We appreciate your feedback regarding our website's clarity and reliable internet service. Thank you for recommending us!😊
EASY AND QUICK
4 April 2026
Reply from Lebara NL
Thank you for your review! Glad to hear it was easy and quick 😊
I am so greatful for an amazing client…
I am so greatful for an amazing client service, detailed explanation regarding the deals/discounts and a very human approach. Today Michael helped me a lot and it was quite some time when I had such a nice talk over the phone with a customer support. Thank you a lot!
3 April 2026
Reply from Lebara NL
We are happy to hear that you received amazing client service and a detailed explanation of our deals. It's great to know you had a nice experience with our support. Thank you!😊
Best Sim in Europe
3 April 2026
Reply from Lebara NL
Bedankt voor je mooie review! 😊 Fijn om te horen dat je zo tevreden bent en ons ziet als de beste sim in Europa. Daar doen we het voor!💙
Cynthia very helpful and quick to…
Cynthia very helpful and quick to resolve the problem
2 April 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review, Barbara! 🤩
We are glad to hear that Cynthia was very helpful and resolved the issue quickly. We will be happy to pass your compliments on to her. 😊
Agent was helpful in activating my sim card while being abroad.
The waiting time to get an agent in the chat was rather long, but I was helped by Rashied in the end, who managed to activate my SIM card while I am abroad.
2 April 2026
Reply from Lebara NL
Thank you for your wonderful feedback, Christopher!😊
We are sorry the chat wait time was longer than expected, but we are glad Rashied was able to help and activate your SIM card while you were abroad. We will be sure to pass on your kind words.💙
Not refunding the overcharged amount
First they overcharged my card. When I asked for refund they said I’m going to receive them jn a week. 2 months has passed since then, and not only they haven’t refunded me but also they are denying the existence of one of them.
1 April 2026
Unprompted review
Reply from Lebara NL
Dear Shayan,
We’re very sorry to hear about your experience. We completely understand how frustrating it must be to wait this long for a refund, and this is certainly not the experience we want to provide.
It is not okay that you have not received the refund yet, and we would really like to take a closer look at what went wrong and why the promised refund has not been processed.
Could you please send us an email at trustpilotnl@lebara.com, mentioning reference number 314 and your phone number? We will make sure to contact you as soon as possible to resolve this for you.
Kind regards,
Vanity
The Lebara-Team
User friendly.
2 April 2026
Reply from Lebara NL
Thank you for your review! We're glad you found it user-friendly 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.