OK it's early doors yet, but I opted for the £4 per month 'unlimited talk and text' contract on an e-SIM which was supposed to arrive by email straight away. This didn't happen but a SIM arrived by po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very disappointing experience in store Ruislip trying to find a handset and talk and text sim. No staff knew about the phone products and I had to order online . Tesco offer a much better service in a... See more
Company replied
The 1st time I called I spoke to a really helpful lady, but the 2nd time I spoke to a man who seemed very bothered that I called him & gave me incorrect information
Company replied
Good experience, but thought change over from old supplier might have been quicker than it was.
Company replied
Company details
Written by the company
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone. Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone. Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Contact info
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, United Kingdom
- 08080062732
- customer.services@asda.co.uk
- mobile.asda.com
3.8
Great
17K reviews
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Replacement sim
thanks for sending me replacement sim card for my number but would have liked it better if it was pre-installed with number
26 April 2026
Reply from Asda Mobile
Hi there, we appreciate your feedback and are glad we could provide a replacement. We recognize the convenience of having the SIM card pre-installed with your number.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Fiz, we appreciate you sharing your feedback, and we're so glad that you were happy with our fast and efficient setup process.
Best wishes, Ahmed - Asda Mobile.
Everything worked as it should!
24 April 2026
Reply from Asda Mobile
Hi Garry, we're so happy to hear that everything worked as expected! Thank you for your positive feedback; we greatly appreciate it.
Best wishes, Ahmed - Asda Mobile.
Very reasonable SIM plan prices
Very reasonable SIM plan prices. Good customer service. Easy to use app.
3 May 2026
Reply from Asda Mobile
Hi Neil, we appreciate your feedback and we're happy to hear you find our SIM plan prices reasonable, our customer service good, and our app easy to use.
Best wishes, Ahmed - Asda Mobile.
Good value all round
18 April 2026
Reply from Asda Mobile
Hi Peter, we're glad you found great value in your experience. Thank you for your positive feedback; it means a lot to us.
Best wishes, Ahmed - Asda Mobile.
Not your job mate!
Poor network weak app and website no customer service originally!
Stay on vegetables and cold drinks lads!
1 March 2026
Unprompted review
Reply from Asda Mobile
Hi Ibrahim, we appreciate you taking the time to share your experience. We're sorry to hear about the network, app, website, and customer service issues. We'll look into this.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Number not allocated to SIM card
Number not allocated to SIM card . Customer services unable to rectify therefore contract cancelled under the fourteen day cooling off period.
25 April 2026
Reply from Asda Mobile
Hi there, we regret that you experienced issues with your SIM card and that customer service couldn't resolve it, leading to cancellation. We appreciate your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Easy to follow instructions for the…
Easy to follow instructions for the changeover and a good price. Really simple to use and good reception.
17 April 2026
Reply from Asda Mobile
Hi Jude, we're happy that you found the instructions easy to follow and appreciated the good price. It's great to know you find our service simple to use with good reception.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi there, we appreciate your feedback and are sorry to hear about the lack of progress. We'll look into this.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
a good deal
a very good price an easy web page to follow.
with pac code customer services were most helpful
and made so easy to set up
thanks
25 April 2026
Reply from Asda Mobile
Hi Michael, we're happy to hear that you found our webpage easy to follow and the price very good. We appreciate your feedback regarding customer services and the easy setup. Thank you!
Best wishes, Ahmed - Asda Mobile.
Simple in their selling point
17 April 2026
Reply from Asda Mobile
Hi Edward, we're glad you enjoyed your experience with our straightforward selling point. Thank you for your feedback; it is greatly appreciated.
Best wishes, Ahmed - Asda Mobile.
No brainer
From the moment I saw the offer I looked at the unjustified price rise from my existing provider and applied online and was up and running within 3 days. I am paying almost half the price with data rollover and no price increase for 2 years.
24 April 2026
Reply from Asda Mobile
Hi Dave, we're happy to hear that you had a positive experience! It's great to know that you were able to quickly get our services up and running. We appreciate you sharing your feedback about the value and benefits you're receiving.
Best wishes, Ahmed - Asda Mobile.
Do not use
Total waste of time. Tried for a week to active 2 sim cards.
When contacting Asda, they couldn't fine the number of the sim.
If I had of known tat they used the Vodafone network before ordering, I wouldn't had even considered them.
Cheap is not always best
23 April 2026
Reply from Asda Mobile
Hi Moley, we appreciate you sharing your experience. We regret to hear about the difficulties you faced activating your SIM cards and that we couldn't locate the numbers. We'll review our processes to prevent similar issues.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Easy from start to finish
Easy to order my sim and arrived within two days, connection went well thank you.
25 April 2026
Reply from Asda Mobile
Hi James, we're happy to hear that ordering your SIM was easy and that it arrived quickly! We're also glad the connection process went smoothly for you. Thank you for your positive feedback.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi John, we are so happy to hear that the information we provided over the phone was helpful to you. Thank you for sharing your positive experience!
Best wishes, Ahmed - Asda Mobile.
It was so easy to change to Asda…
It was so easy to change to Asda Mobile, I will save about £40 per month.
24 April 2026
Reply from Asda Mobile
Hi Ian, we're happy to hear that switching to Asda Mobile was easy. It's great to know you'll be saving money each month. Thanks for your feedback.
Best wishes, Ahmed - Asda Mobile.
I have only had the account for two…
I have only had the account for two months but at the renewal date each month I have to spend time with helpful customer service staff re-instating the call plan. Very frustrating.
27 February 2026
Reply from Asda Mobile
Hi Ian, we appreciate you bringing this to our attention. It sounds frustrating to repeatedly reinstate your call plan. We will look into this issue to prevent it from happening again. Thanks for your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi there, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Really easy to set up and excellent…
Really easy to set up and excellent customer service.
17 April 2026
Reply from Asda Mobile
Hi Emma, we're happy our service was easy to set up, and our customer service was excellent for you. Thank you for your very positive feedback.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Roger, we appreciate your feedback and are glad the change was easy. We'll review the value.
Best wishes, Ahmed - Asda Mobile.
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