OK it's early doors yet, but I opted for the £4 per month 'unlimited talk and text' contract on an e-SIM which was supposed to arrive by email straight away. This didn't happen but a SIM arrived by po... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very disappointing experience in store Ruislip trying to find a handset and talk and text sim. No staff knew about the phone products and I had to order online . Tesco offer a much better service in a... See more
Company replied
The 1st time I called I spoke to a really helpful lady, but the 2nd time I spoke to a man who seemed very bothered that I called him & gave me incorrect information
Company replied
Good experience, but thought change over from old supplier might have been quicker than it was.
Company replied
Company details
Written by the company
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone. Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone. Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Contact info
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, United Kingdom
- 08080062732
- customer.services@asda.co.uk
- mobile.asda.com
3.8
Great
17K reviews
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great customer service.
26 April 2026
Reply from Asda Mobile
Hi there, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
It's been 10 days still waiting for my…
It's been 10 days still waiting for my sim delivery
27 April 2026
Reply from Asda Mobile
Hi Tony, we regret that your SIM delivery is delayed. We'll investigate and work to improve our delivery service. Thanks for your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Joanne, we appreciate you sharing your thoughts, and we are so glad to hear that you are happy with our mobile and the price. Thank you for your feedback.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Maureen, we are glad you had a seamless experience. Thank you for letting us know; we appreciate your feedback!
Best wishes, Ahmed - Asda Mobile.
You made it very esay for me tochange…
You made it very esay for me tochange to you from a network i have Not been able to make a call or recceicve a call .
26 April 2026
Reply from Asda Mobile
Hi David, we're happy to hear that the transition to our services was easy for you. We appreciate you choosing us after your previous network issues. Thanks for your feedback.
Best wishes, Ahmed - Asda Mobile.
Very easy swap from 02 including…
Very easy swap from 02 including keeping old number, good price and so far good service.
14 April 2026
Reply from Asda Mobile
Hi Philip, we're happy to hear that the transition was easy, especially keeping your number. It's great to know you find our prices competitive and our service good. Thanks!
Best wishes, Ahmed - Asda Mobile.
Very good service thank you.
19 April 2026
Reply from Asda Mobile
Hi Susan, we're happy you received very good service. Thank you for taking the time to share your positive experience with our services.
Best wishes, Ahmed - Asda Mobile.
By the time I had installed the sim and…
By the time I had installed the sim and set my husbands new phone up for the first time, 2 days … we were out of gb!
26 April 2026
Reply from Asda Mobile
Hi Diane, we're sorry to hear you ran out of data so quickly after setting up the new phone. We appreciate your feedback and will look into this situation.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Gillian, we're happy to hear that your experience was seamless. Thank you for your positive feedback; we appreciate it very much.
Best wishes, Ahmed - Asda Mobile.
Great experience easy on line purchase…
Great experience easy on line purchase prompt delivery. Good value.
19 April 2026
Reply from Asda Mobile
Hi Dave, we're happy to hear you had a great experience with our easy online purchase and prompt delivery. We appreciate your feedback on the good value.
Best wishes, Ahmed - Asda Mobile.
I moved to asda mobile from ee I found…
I moved to asda mobile from ee I found that ee added unrequested, subscriptions/sales to my account, my experience with asda mobile is good sofar, trust this experience continues well done to you
25 April 2026
Reply from Asda Mobile
Hi Roger, we're happy your experience with us is positive so far, especially after your previous provider added unwanted subscriptions. We appreciate you trusting our services, and we'll work to ensure your experience continues positively.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Trevor, we're happy our phone support was helpful. Thank you for your feedback; we appreciate it.
Best wishes, Ahmed - Asda Mobile.
Everything was easily understood and a…
Everything was easily understood and a change 0f mobile phone companies was seamless. My new SIM card arrived on time and withininutes I was back on line with my number transferred. Well done Asda
All was great .
26 April 2026
Reply from Asda Mobile
Hi Stephen, we're happy to hear that you found everything easy to understand and your switch to our mobile service was seamless. It's great to know your new SIM card arrived on time and your number transferred quickly. Thank you for your positive feedback.
Best wishes, Ahmed - Asda Mobile.
I was sent a sim card that was…
I was sent a sim card that was apparently inactive and have consequently now had to have numerous phone calls in order to close the account. I would not recommend and advise to stay away.
26 April 2026
Reply from Asda Mobile
Hi there, we regret you received an inactive SIM and had to make numerous calls to close the account. We appreciate your feedback and will investigate how to prevent this issue from happening again.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Cannot set up data only SIM card for a…
Cannot set up data only SIM card for a cellular iPad because Asda mobile only verifies and validates using text messages which is not possible via an iPad which only uses iMessages therefore the communication platform of texts is not available. Shame because Asda is ordinarily an excellent provider but not when provision is for a device without a text message facility. Other providers use emails instead so are not a problem but Asda does not.
26 April 2026
Reply from Asda Mobile
Hi Vanessa, we appreciate you bringing this to our attention. We're sorry the data-only SIM setup for your iPad didn't work because of our text message verification. We'll look into using alternative verification methods for devices without SMS capabilities. Thank you for your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
A very good price
26 April 2026
Reply from Asda Mobile
Hi Paul, we're glad you found our price agreeable; we appreciate your positive feedback and thank you for sharing.
Best wishes, Ahmed - Asda Mobile.
Poor outcome
Received sim next day. When it wouldn't connect contacted customer service. Was told sim had arrived before it had been recorded on the system and should be ready next day. After another two days still not working. Contacted customer service only to be told it wasn't an Asda number and was a clone! After a lot of tooing and froing, cancelled the contract.
17 April 2026
Reply from Asda Mobile
Hi Gill, we appreciate you taking the time to share your experience. We're sorry to hear about the issues you faced with the SIM and the confusion regarding the number. We'll investigate this to prevent similar situations. Thank you for bringing this to our attention.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Still no SIM
Ordered a SIM twice after signing up for a SIM only plan. Still not here after 7 days for the second one. Not really that great
20 April 2026
Reply from Asda Mobile
Hi Amanda, we regret that you haven't received your SIM after two attempts and appreciate you bringing this to our attention. We'll investigate the reason for the delays. Thanks for your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Excellent advice and helpful staff.
26 April 2026
Reply from Asda Mobile
Hi there, we're glad you found our staff helpful and our advice excellent. Thank you for your positive feedback!
Best wishes, Ahmed - Asda Mobile.
Switchover from Vodafone was flawless
Switchover from Vodafone was flawless. Very quick and easy and the service works perfectly
19 April 2026
Reply from Asda Mobile
Hi Chris, we appreciate you taking the time to share your experience. We're happy to hear that your switchover from Vodafone was flawless, quick, and easy, and that the service works perfectly.
Best wishes, Ahmed - Asda Mobile.
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