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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the pricing, finding the costs to be excessive and not reflective of the service received. A widespread complaint revolved around the subscription service, with many feeling it offered diminishing value each year due to an increasing number of blacked-out games and additional required subscriptions to watch certain content. Reviewers frequently reported issues with the service itself, citing glitchy performance and an inability to watch games they had paid for. The app was also a major source of frustration, often described as unreliable and difficult to use, with some users experiencing problems logging in or being told they had no active subscription despite having paid. Similarly, the website was criticized for being confusing and not providing the expected access to content.

What people talk about most

Price

People report negative experiences with price, consistently describing it as overpriced and a "rip-off." Many... See more

Subscription

Users describe negative interactions with subscription services. Many customers express frustration with... See more

Service

Customers consistently express strong dissatisfaction with the service. Many reviewers report frequent... See more

Application

Clients share negative opinions on the app, with many reporting that it frequently crashes, is not intuitive,... See more

Website

Consumers find the website experience to be frustrating. Many reviewers report issues with freezing and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We paid for a Mariners subscription and it specifically states that there are no blackouts unless it is a nationally broadcasted game. All of the sudden we’re getting blackouts for not nationally broa... See more

Rated 1 out of 5 stars

It's absolutely ridiculous that money over viewers is more important. Baseball games should available on local TV stations so families can watch the games with children. It's impossible to take kids t... See more

Rated 1 out of 5 stars

What ISN'T wrong with this app? When it actually plays, it's ok. The problem is I run into problems more often than not. Like right now I'm trying to watch Yankees/Marlins and I keep getting an ann... See more

Rated 1 out of 5 stars

Farcking trashhhhhhhh. Blackouts for games in town, glitchy terrible service, and pay for nothing. Can’t watch any games I bought it for. No playoffs. Literally garbage. Free sketchy apps from ove... See more


Company details

  1. Sporting Goods Store
  2. Sports Memorabilia Store

Information provided by various external sources

Major League Baseball is a professional baseball organization.


Contact info

1.2

Bad

TrustScore 1 out of 5

241 reviews

5-star
4-star
3-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

Will not renew next year

Will not renew next year. Way too many blackouts for the price you pay for the baseball season. Save yourself money by not subscribing,

26 July 2024
Unprompted review
Rated 1 out of 5 stars

This is a very poor service

This is a very poor service. Screens freeze, sometimes requiring a reboot of the app, or even the TV. Sometimes there are long stretches of black screens with audio. Sometimes the game won't display at all. I have had the app all season to follow the Phillies, and have not had a single game displayed without a glitch. I have numerous streaming services and none have this many problems.

21 July 2024
Unprompted review
Rated 1 out of 5 stars

"Today is touted on the MLB site as…

"Today is touted on the MLB site as "Free MLB game day." IT IS NOT! Subscribers to this expensive service get some free games, but not us mere mortals who visit MLB. On top of that time-wasting exercise to find it out, there's quite a castle wall to climb to email MLB, which claims to want to hear muy thoughts. I gave up after 10 minutes. MLB means Major League Bulls&^.

20 July 2024
Unprompted review
Rated 1 out of 5 stars

Too expensive for the amount of blackouts

The blackouts are ridiculous and more frequent than the opportunities to watch the games….even when they’re out of market. Couldn’t watch the home run derby. The commercials and breaks are choppy. Watching on a laptop it will randomly go back to the start of the game and you have to reset to “live”. And then there are random national and international blackouts - no explanation. For the amount of money it costs there should be more to see.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

This ''AD-ON-Charge" mysteriously…

This ''AD-ON-Charge" mysteriously appeared on my Cox cable bill in June. Since I am on auto bill/bill pay, I didn't know about it until the transaction posted July 1.
Contacted Cox and was told it will be removed on the next bill.
When it appeared again Cox tells me to contact MLB because no refunds policy with MLB.
I have filed a complaint with the State of CT because the subscription was filed without my wife of my consent (we are the only 2 members of this household) and the only time we would watch the Yankees if it was on YES.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Mid-season update dumps low-income viewers

My elderly father is a baseball fan with a MLB.tv subscription. Suddenly, mid-season, he can’t watch any games: MLB.tv updated its app requiring the latest OS which his device can’t upgrade to.

He’s on a very low fixed-income and can’t afford a new device. I’m swimming in student debt and can’t help.

Surely an update that makes devices obsolete could have waited till the season was over?!

2 July 2024
Unprompted review
Rated 3 out of 5 stars

My biggest beef is the lame stuff that…

My biggest beef is the lame stuff that is shown between innings, funky "Flashback" moments, ads that start and then disappear and worst off all someone falls asleep who is controlling the between innings graphics and it comes back and 1/2 an inning is gone. That's a rare occurrence but it does happen.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

This is what they advertise

This is what they advertise:
"MLB.TV Out-Of-Market Packages | Buy MLB.TV | MLB.com

MLB› live-stream-games › subscribe
Stream EVERY out-of-market game LIVE or on demand."
But they blackout games to re-sell them to Apple TV. The game I want to watch is out of market and it's blacked out just to make more money.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

The entire app is useless.

When you access MLB, it hits the first game that is blacked out. Then it sends me to log in under a different account or cancel to return to the MLB screen. When hitting cancel button, it bounces back to log under a different account. Thus, we have to wait for the Baltimore Orioles game to be over before getting in. We will NOT be renewing our subscription after this year. Wasted money. Not a lot of options to choose from for the cost of the subscription.

23 June 2024
Unprompted review
Rated 1 out of 5 stars

Mlb t.v. more of a scam then a good deal

Its definitely not worth it especially if you root for a team near you, luckily I can watch a few games since I live in the midwest and my team is the angels on the west coast but when the play the rangers,astros, royals and cardinals I cant not watch it doesn't matter if they are playing in l.a. or in the mid west.it is still blacked out and the stupid apple t.v. ugh no thank you! I paid 150 dollars to watch baseball on mlb tv I should be able to watch all games since I'm paying for! But no they dont care, they just want to screw the little poor fans that cant just leave there jobs all the time and drive 6 hours to watch a game and pay even more money to do so plus the hundreds of dollars they scam you out of at the stadium. Mlb tv is a scam do not waste your money! ESPECIALLY IF YOU LIVE NEAR YOU FAVORITE TEAM!

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Finding new and worse ways to irritate baseball fans

My issues with MLB just keep getting worse--blackouts, creepy and unannounced licensing deals with other carriers, making my paid subscription worthless, and (as others have noted), a corporate culture that actively disses the fan base they should cherish.

The blackout of the Rickwood/Willie Mays tribute game is the final insult. They frontsold this historic game for a week, then didn't carry it--it was, from the get-go, an MLB event.

I am a cord cutter--no broadcast, no cable--and rely on smart TV apps to deliver the content I want. I am also happy to pay for the content I want, but I am not happy to pay and not get it. I live in Massachusetts and am completely serene about not seeing games from Fenway. Getting blacked out, routinely, from games played at Oracle, three time zones away, is inexcusable.

Lazy, shiftless, capricious, greedy, illogical, and irresponsible--all legitimate adjectives for MLB practices. Changes at the top are in order.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

…MLB rip off

You pay more now and get less they black out so many games but you have to get another provider to watch all they do is screw their customers I'm sick of it

21 June 2024
Unprompted review
Rated 2 out of 5 stars

Sometimes it's good but

Sometimes it's good, but...

Too many glitches, all the good games are blacked out, and if you follow an out-of-market team with national recognition, there's far too many national blackouts to make it worthwhile. Disgusting waste unless you have nothing else going on summer nights.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Unethical Company

Bad Company

Called MLB TV and asked which package i should buy to avoid Padre black outs. They sold me the biggest package at $129. EVERY game has been blacked out and when I asked them to cancel and refund so I could buy ther smaller package to watch just Padre games, they refused. Said I should have read small print but I was free to purchase the additional package.

Bad company, less than honest and when I asked them to forgo the refund and just change my subscription they also said NO! Horrible Service, and no one calls back even though they said they would.

We were told that a refund would be given twice but then declined twice. They want you to spend more money without resolution of the original problem.

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Non local blackouts

I have been blacked out on the same 2 channels all week. The channels correspond to games 7 and 8 on the Extra Innings schedule. None of the games blacked out involved my in market teams. (The in market teams games are also blacked out.) I've called MLB 3 nights in a row and they have not fixed the issue. This 3rd night they are now blaming my cable provider. Obviously, the cable company has no control over the content being transmitted by MLB, not to mention that the blackout notice is coming in quite clearly on these 2 channels. My guess is that my local market teams were on these channels sometime back and MLB has a glitch in their system that did not remove the blackout on these channels the next day. The problem is that MLB is denying the issue exists or is blaming cable; so I will spend the rest of the season not able to view games 7 and 8 regardless of who is playing on those channels. I have been a customer of MLB for double digit years and am surprised by their complete lack of caring for the devoted fan who is clearly getting screwed by this tech issue and their refusal to correct it. If you're thinking of buying any of their packages, think twice or plan on spending hours on the phone with someone from India or Pakistan who has been given no tools with which to help you.

13 June 2024
Unprompted review

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