While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the pricing, finding the costs to be excessive and not reflective of the service received. A widespread complaint revolved around the subscription service, with many feeling it offered diminishing value each year due to an increasing number of blacked-out games and additional required subscriptions to watch certain content. Reviewers frequently reported issues with the service itself, citing glitchy performance and an inability to watch games they had paid for. The app was also a major source of frustration, often described as unreliable and difficult to use, with some users experiencing problems logging in or being told they had no active subscription despite having paid. Similarly, the website was criticized for being confusing and not providing the expected access to content.

What people talk about most

Price

People report negative experiences with price, consistently describing it as overpriced and a "rip-off." Many... See more

Subscription

Users describe negative interactions with subscription services. Many customers express frustration with... See more

Service

Customers consistently express strong dissatisfaction with the service. Many reviewers report frequent... See more

Application

Clients share negative opinions on the app, with many reporting that it frequently crashes, is not intuitive,... See more

Website

Consumers find the website experience to be frustrating. Many reviewers report issues with freezing and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We paid for a Mariners subscription and it specifically states that there are no blackouts unless it is a nationally broadcasted game. All of the sudden we’re getting blackouts for not nationally broa... See more

Rated 1 out of 5 stars

It's absolutely ridiculous that money over viewers is more important. Baseball games should available on local TV stations so families can watch the games with children. It's impossible to take kids t... See more

Rated 1 out of 5 stars

What ISN'T wrong with this app? When it actually plays, it's ok. The problem is I run into problems more often than not. Like right now I'm trying to watch Yankees/Marlins and I keep getting an ann... See more

Rated 1 out of 5 stars

Farcking trashhhhhhhh. Blackouts for games in town, glitchy terrible service, and pay for nothing. Can’t watch any games I bought it for. No playoffs. Literally garbage. Free sketchy apps from ove... See more


Company details

  1. Sporting Goods Store
  2. Sports Memorabilia Store

Information provided by various external sources

Major League Baseball is a professional baseball organization.


Contact info

1.2

Bad

TrustScore 1 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Money over Fans!!

It's absolutely ridiculous that money over viewers is more important. Baseball games should available on local TV stations so families can watch the games with children. It's impossible to take kids to ML Baseball games because the cost is ridiculous; simply not affordable. More importantly, we cannot watch our Chicago Cubs home game today, since you decided to only show the game on Apple+. Seriously!! Jeez how much more money needs to fill your pockets!!

4 July 2025
Unprompted review
Rated 3 out of 5 stars

So we were watching the Dodgers at KC…

So we were watching the Dodgers at KC in the middle of the 5th inning they switched our viewing g to the Cincinnati San Diego game because they decided that everyone needed to watch the ALMOST no hitter
Obviously WE COULD GIVE A SHIT!!

27 June 2025
Unprompted review
Rated 1 out of 5 stars

We pay for service and choose to watch…

We pay for service and choose to watch the KC and Dodgers they decide for us and cut away to make us watch another game. I don't give a shit about a no hitter I turned on TV and service I am paying for to watch what I want. Missed an inning now they went back to the damn Cincinnati game turning it off. Wow really. Just started watching baseball again and now this I give up.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Please avoid this mistake

So, I had purchased a subscription with an incorrect email, that I didn't realize that I was using when I purchased MLB.tv with the Father's Day Discount, and so I had purchased it again with the account that it was supposed to be on, so I called to get the suscription cancelled on the incorrect email, and to get a refund so I called, and they kept saying "you have only one suscription" so I had to give them a part of my bank statement where it proved that I got charged twice, so what do they do? They cancelled the suscription on my actual account, and kept the suscription that I wanted on my incorrect email that I didn't want, and I decided to give up, because I don't want to deal with these idiots again.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Close to cancelling

I have been a subscriber for many years. The subscription is becoming less and less desirable. Every year you get less and less games with a blackout policy that is ridiculous. A Phillies phan that lives in central Ohio. All Pirates, Reds and Indians games are blacked out whether they are home or away. No reason for this. This added with the games they sell to Apple, Peacock and who knows who else, it is getting to the point of cancellation.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Is pointless to pay for mlb.tv

Is pointless to pay for mlb.tv. It's wireless to even have out for FREE.
NEVER EVER NEVER can I watch a game. It's ALWAYS blocked for whatever reason. UNBELIEVABLE AND UNACCEPTABLE. HORRIBLE HORRIBLE HORRIBLE WASTE OF TIME THAT APP IS.

14 June 2025
Unprompted review
Rated 2 out of 5 stars

A great disappointment!

A great disappointment. All of the websites will say the games are on MLB.tv but don’t hold your breath. You will be completely devastated when you can’t watch your home team (and they are playing at home) against your greatest rival. Yes, it’s actually blacked out. Not just one game, but two of the three game series. This has happened twice now. Wow. We expected more. We are the fans just trying to watch our favorite teams. I have sent emails before, but no real customer service response.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

The app for the LG TV

The app for the LG TV - Google TV does not work. I spent 35 minutes on phone help with MLB.TV. They outsourced their help to India. The "Help" was not even a little helpful. Get the free trial and make sure it works on your TV because technical support will not help.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Some of the worst customer service. Routinely get incorrect black outs for NYMets games in SNY. I’ve had to call about 8 times this season so far. Customer reps barely speak English and refuse to let you talk to a supervisor. The last two blamed my internet provider saying my ISP isn’t static. Every time I call they check my IP address and it shows Idaho (about 2800 miles outside the NY broadcast area). Also, NY Yankees aren’t blacked out and the Mets games on WPIX aren’t blacked out. Just NYMets games on SNY. What a joke.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

I paid for a subscription to the dodger…

I paid for a subscription to the dodger games but every time I get excited about an upcoming game, I find out that it's been blacked out. I paid for all the dodger games. Not some. Whenever it's ohtani against judge, all of a sudden it's blacked out. Only the games nobody really cares about. What a joke.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customerservice

Poor Customerservice. I canceled my trial subscription on the same exact date and yet I was billed $159 debited from my account Money that I already budgeted for other home expenses and they will not respond to my email.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Don't every but MLB subcription

Don't every but MLB subcription, EVER!

I paid over $150.00 today and nothing worked. I was on the phone with an MLB tech guy for an hour. He finally says that I do not have a subscription. He said I'll have to mail verification of the payment through Google Play and Paypal to confirm my payment. I complained to Paypal and requested a refund. They said it will take a few weeks to resolve. Thanks MLB, what a crappy service! I just want a refund. Not worth the hassle!

20 May 2025
Unprompted review
Rated 1 out of 5 stars

MlB tv is aweful this year.

Been an MLB.tv sub for 5 years. This year is aweful. I live in Southern IN and they blacked out the CIN games in Atlanta....the support people said that STL and CIN are on my blkout list but i just watched STL in Atlanta a few weeks ago...STL and CIN shld only be blacked out for me for their respective home games...and yes their phone and txt support are people outside the US who reply to you based on scripts and are no help. NOT renewing next year.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

An absolute ripoff

An absolute ripoff. For $29.99 month, you get the privilege of being infested with ads one after another. The Google cloud ad that shows a baseball going across the screen with an abnoxious sound effect appears all too regularly, often every minute and a half. What a slap in the face to paying subscribers. Baseball is not what it used to be, thanks to the corporate world.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

App crashes every half-inning

Starting late last year, the app freezes on my Roku TV at every half inning commercial break. It gives me a network error. I reached out to MLB last year with no resolution. I reached out to Roku and they said it is a known issue with MLB.TV.

18 April 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look