Mintago Reviews 

160
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers mention that the staff is exceptionally helpful, polite, and provides professional guidance throughout the entire onboarding process. People consistently appreciate the quick response times and efficient customer support when dealing with queries or setting up new benefit schemes. Consumers also note that the digital platform is intuitive and makes navigating complex tasks like locating lost pension pots very simple. Reviewers frequently recommend this brilliant free service because it delivers valuable financial wellbeing support with clear communication and no hassle. A few other people also felt that the dedicated team members went above and beyond to ensure every financial situation was successfully resolved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Service

Clients share satisfaction with the service, highlighting that reviewers found missing pensions quickly and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting friendly, responsive... See more

User experience

People report positive experiences with user experience, highlighting the platform as intuitive and easy to... See more

Response time

Consumers find response time to be positive, highlighting a great and fast service from the team. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Mintago has been great! Helen has supported us so well from the start to the end of the onboarding process. We have been guided professional throughout the process to ensure our... See more

Company replied

Rated 5 out of 5 stars

We feel extremely well looked after by Mintago - the whole process was explained in detail, especially the change to Salary Sacrifice pension process. The ongoing support is also fab, thanks so much a... See more

Rated 5 out of 5 stars

I put in a request to find 4 pensions from previous jobs. The ladies at Mintago are doing a wonderful job, very polite and friendly, so far finding 2 of 4. Definitely would recommend to anyone. Than... See more

Rated 5 out of 5 stars

Mintago was able to migrate my previous pension for me, even after changing my name and not knowing my policy number. Some additional info was required but they made it really simple. Communication wa... See more


Company details

  1. Business to Business Service
  2. also in
  3. Alternative Financial Service
  4. Payroll Service
  5. Software Company
  6. Software Vendor

Written by the company

Mintago is the only end-to-end unbiased financial wellbeing solution that makes both businesses and their employees financially healthier.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(160)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great benefits platform!

We have really enjoyed working with Mintago to set up our first employee benefits platform. The team at Mintago have been great from the start & made the onboarding process very smooth & easy to understand. The team is really excited to try out all the different aspects of the platform and it's really helped our team to start thinking about things they found slightly overwhelming previously.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Sharon Ringer / Salary Sacrifice

Sharon Ringer provided a document which fully explained the set up of Salary sacrifice to BrightPay.
She was available for a call which went through the procedure to check and then followed up to make sure all had gone thought the payroll correctly.
Great knowledge, excellent service, thank you

22 August 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi Sally,

Thanks so much for the positive review! We are glad Sharon has been of great help.

Best,
Mintago Team

Rated 5 out of 5 stars

Company benefits

Just joined through my company lots of discounts on there so far so good

14 August 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi Adam,

Thanks for your review! We are glad you are happy with the number of discounts. We hope you will be able to make great use of the platform.

Best,
Mintago Team

Rated 5 out of 5 stars

The service they do is extra helpful

The service they do is extra helpful

It's really helpful to have somebody with experience that can trust you and help you out.

1 August 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi Cristóbal,

Thanks for your review! We are so glad that you have found our service to be extra helpful.

Best,
Mintago Team

Rated 5 out of 5 stars

A treasure trove of savings

We've only recently joined Mintago at work. I'm on track to be ~£350 a year better off and that's just from savings on groceries. I've still to look into the child care benefits and need to make use of the free call with a financial adviser. It's opened up a treasure trove of savings.

The team have also been really helpful in answering all of our questions. Really great service!

9 August 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi Andrew,

Thanks for your review! We are so glad that you are on track for some great savings and that the team has been helpful in answering all your questions!

Best,
Mintago Team

Rated 5 out of 5 stars

Sharon is a great person to work with.

Sharon is a great person to work with.
Sharon's ability to clearly explain complex topics like payroll and pensions is definitely an asset to any team. It shows that she not only understands the subject matter but also has strong communication skills.

6 August 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi there,

Thanks so much for the positive review! We are glad Sharon has been great to work with and we hope you are enjoying our services.

Best,
Mintago Team

Rated 5 out of 5 stars

Salary sacrifice & payroll support

We have recently started providing employee benefits through Mintago. We're a small business and don't have a dedicated payroll specialist so carrying out the back office transition to salary sacrifice was a bit tricky. However Sharon was really helpful and walked me, very patiently, through the process and the job's now done! Thank you.

1 August 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi Georgina,

Thank you so much for your review. We are so pleased that you received brilliant support from Sharon!

Best,
Mintago Team

Rated 5 out of 5 stars

Great explanation

Great explanation

2 July 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi Denis,

We are thrilled to hear that you have had such a great experience with the Mintago team.

Best,
Mintago Team

Rated 5 out of 5 stars

Great service!

26 April 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi Gareth,

We are thrilled to hear that you have had such a great experience with the Mintago service.

Best,
Mintago Team

Rated 5 out of 5 stars

So Easy and Stress Free

The thought pensions had been steadily growing in my mind over the past few years. However, thought of digging through years of paper work to find the various bits and pieces from numerous Employers over many many years (and then having to contact them) filled me with dread - not to mention then having to figure out if that would be enough or not? Mintago's Pension hunt took that worry away, by adding some basic details I just had to sit and wait and a few weeks later all the pieces are in one place and using the pension calculator I have a good idea where I'm at (and it's much better than I thought)

11 March 2024
Unprompted review
Mintago logo

Reply from Mintago

Hi there,

Thanks so much for the positive review of our team and Pension Hunter. We are so glad that you found the technology useful and hope it helped you improve your financial wellbeing!

Best,
Mintago Team

Rated 5 out of 5 stars

Excellent customer service

I recently joined a new business as financial controller and one of my jobs is to manage our employees pensions on Mintago. Sharon and her team reached out proactively to organise a meeting to get me up to speed and provided lots of useful and insightful knowledge not only on the platform but also on common pitfalls with the pensions regulator and payroll etc.

Sharon has been particularly helpful highlighting particular pension salary sacrifice tax rules to me and helping me make right an error that became apparent. I very much appreciate her proactive help and it's also taught me a lot about a subject I knew little about.

The Mintago platform itself is also very intuitive and useful to use. This plus the excellent customer service - I would recommend.

23 August 2023
Unprompted review
Mintago logo

Reply from Mintago

Hi Keth,

Thank you so much for your great review! We are thrilled to hear that you have had such a great experience with the Mintago team and are finding the platform to be useful.

Best,
Mintago Team

Rated 5 out of 5 stars

Great customer service

Great customer service, Anna was prompt and v knowledgeable

5 July 2023
Unprompted review
Mintago logo

Reply from Mintago

Hi Juan,

Thank you so much for your great review. We are so pleased that you found your interactions with Anna to be helpful!

Best,
Mintago Team

Rated 5 out of 5 stars

The staff at Mintago are so attentive…

The staff at Mintago are so attentive and friendly. Their tenacity and knowledge is amazing. Would highly recommend.

19 June 2023
Unprompted review
Mintago logo

Reply from Mintago

Hi Victoria,

Thank you so much for your lovely review. We take great pride in offering great support to our clients, so are very glad that you have had positive experience in this area!

Best,
Mintago Team

Rated 5 out of 5 stars

Very helpful!

Quick timely response in helping me out with a project, exactly what I was looking for. Kate was a massive help.

14 June 2023
Unprompted review
Mintago logo

Reply from Mintago

Hi James,

Thank you so much for your great review. We are thrilled that you received the help you needed with your project and found Kate's help valuable!

Best,
Mintago Team

Rated 5 out of 5 stars

Excellent staff benefit

We’re really happy with the service for our staff and organisation so far. Highlights are:
• Ability to have direct calls with CEO to understand proposition
• Live demos really helpful
• Session for staff facilitated by them to help with staff comms
• Templates available to understand calculations and financial viability
• Money saving for staff
• Additional services really helpful through IFA
• Cost effective financial wellbeing benefit

24 May 2023
Unprompted review
Mintago logo

Reply from Mintago

Hi Alicia,

Thank you so much for your great review and for highlighting all features you are finding useful! We are thrilled to know that you are really happy with the service for your organisation.

Best,
Mintago Team

Rated 5 out of 5 stars

Valuable advice on financial matters from helpful people

Great platform - my favourites are the live webinars and 1:1 financial advice sessions on everything from budgeting to first time buyer mortgages. Helpful customer service too. thanks

20 April 2023
Unprompted review
Mintago logo

Reply from Mintago

Hi Bethan,

Thank you so much for your great review. We are happy that you find our platform to have some valuable advice - glad you are enjoying the Masterclasses and taking full advantage of our free financial advisers!

Best,
Mintago Team

Rated 5 out of 5 stars

Great Partner - highly recommend

The main reasons I recommend Mintago is that they deliver what they promise and they provide great interactive customer service. I have been able to speak with someone promptly when needed and it's been a very smooth partnership. The support they give to ensure engagement is great too!

For me/us it's a fantastic offering with easy implementation!

28 April 2023
Unprompted review
Mintago logo

Reply from Mintago

Hi Emily,

Thank you so much for your great review. We are so pleased to hear that you would highly recommend Mintago and that you are happy with our interactive customer service!

Best,
Mintago Team

Rated 5 out of 5 stars

Fantastic Support

We had fantastic support from our Mintago Payroll Specialist (Sharon) from start to finish. She offered a brilliant customer service approach - super reliable, available and knowledgeable. We felt in safe hands.

27 September 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Claire,

Thank you so much for your review. We are so pleased that you received brilliant support from Sharon!

Best,
Mintago Team

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