Mintago Reviews 

After a slight user profile issue, our account manager, Helen was very quick to respond and solve the issue. Can’t ask for anything more than fast, responsive and efficient customer service

Relatively quick response. Issue was resolved in the end.

Based on my experience with the product so far and the onboarding process, I truly believe this will be a game-changer for the team. Mintago has made the setup seamless and user-friendly, and the experience has been incredibly smooth.

A huge thank you to the team, and especially to Helen, who has been an outstanding onboarding manager - always available, responsive, and quick to address any questions we've had. The only reason it's not a 5 star (yet!) is because we're just getting started with Mintago, but so far, it's been excellent!

Support team was amazing!! They solved my issue easily. Thank you again!

Had a few issues with my mintago benefits app and the team were really helpful with getting it back up and running again. Thank you!

Was good agent fixed issue straight without hesitation

Helen, the customer service representative was quick to sort out the issue I had. First class service

Implementing the salary sacrifice scheme has been a challenge with the payroll provider, but Mintago have been there at each stage to guide and help us through. I have received excellent customer service from the payroll team, Sharon has been a great help.

Very helpful - very quick replies and sorted the issue out effectively.

I recently made a purchase and an error arose during this purchase. I reached out to the customer support email provided on the application. Initially my response to my issue was slow, but once I was in regular conversation with Helen my issue was resolved in a timely manner. I appreciate Helen's patience and tireless efforts to rectify and resolve my issue. I also have to thank Kelsey who in conjunction with Helen were able to find a solution to a very unusual and rare occurring problem. I've since used the application to make further purchases and all have been problem free. Thank you again Helen and Kelsey for the support! You are assets to your organisation and I say that because when dealing with my issue you both made me feel like a valued customer.

very helpful customer service.

Originally requested information on the 9th September 2024. FCA advises to give companies a month for your right to information. It’s now nearly over 3 months and I’ve still not received it.
The delay is caused by valid identity issues as it was my old work email however, they could have easily asked my old employers to confirm I am who I say I am as I’ve had contact with both Mintago and my ex employer on the email I was using. I’ve also provided my passport and driving licence.
A valid hurdle that could’ve been easily sorted by now but it seems when agents from Mintago take a disliking to someone (who’s only frustrated because they know the help they’re receiving isn’t how it should be and could’ve been sorted by now), they do the bare minimum to help them which is a shame.
Last time they provided poor service and I left a reflective review, they contacted my place of work to ask them to ask me to remove the review (I did once the help had been provided) so although help should be provided anyway, hopefully this will finally get the ball rolling.

great benefits platform and very good customer (been with them for 45 days and have set up pension and child care salary sacrifice)

Wide range of options available. Very easy to communicate with them and very helpful and informative. Give you great advice on how to maximize your spending and savings

Very easy and smooth.

I really like their calculators so you can see how adjusting your %s effects your take home wage. Also love the retirement calculator so you see if you are putting aside enough. Very helpful staff when it came to making the changes too. Yet to use the shopping benefits but sound good too. Some of my colleagues have used them.

With it being the first time our Company has looked at moving to a Salary Sacrifice Scheme, we didn't know what to expect, but the whole Team at Mintago have made it seamless, thanks again for all of your help.

From reaching out to going live with the Mintago platform, every member of the team has been great! The onboarding team were great at answering the many questions we had, through to the payroll team assisting with pensions and our account manager helping with the day to day. A great organisation and definitely worth the sign up!