Minga London Reviews 1,873

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, most reviewers were somewhat happy with their experience overall. Many customers are delighted with the quality of the clothes, often describing them as well-made, durable, and comfortable, with some even calling them amazing and perfect. Reviewers frequently highlight the fast delivery, with orders often arriving within a week or even a couple of days, and appreciate the clear instructions for returns. The designs are generally well-received, with many finding them trendy and unique, and some customers have been consistently satisfied with their purchases over time. However, a significant number of people were dissatisfied with customer service, reporting no responses to inquiries, slow communication, and a lack of support for issues like customs documentation or missing items. Some customers also experienced problems with product quality, noting garments falling apart after minimal wear, items arriving broken, or fabric pilling quickly. There are also concerns about inconsistent sizing, with some items being much larger or smaller than expected, and occasional issues with delivery, including packages getting stuck in customs or arriving with damaged packaging.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with some customers expressing... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast shipping, often... See more

Customer service

People report negative experiences with customer service, often describing it as catastrophic, awful, slow,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Substandard quality garments that fall apart after being worn once! Christmas gift that was bought for my daughter on black Friday fell apart after being worn once. Minga's response finally today,was... See more

Rated 3 out of 5 stars

No response from customer service at all. Emailed using the "contact us" page on 30/01/26. I love the clothing, but I am hesitant to order again because it's clear they do not respond if you need t... See more

Rated 4 out of 5 stars

Amazing clothes, good quality. Price is good for what it is, fast delivery and very clear instructions for returns. I’m in love with the designs and the look of the website, photography and socials al... See more

Rated 4 out of 5 stars

Very cute items and fast delivery in early February. My initial and second purchase arrived within a week! I reached out to customer service because a stud fell off of one of my items and they foun... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Written by the company

MINGA LONDON® is an independent brand, born in East London in 2014. We create for those who embrace their weirdness and express themselves without limits. Minga is more than fashion, it’s a movement, a rebellion against the ordinary, a space where you can be unapologetically you.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid this company

Avoid this company! We ordered £20 worth of clothes 2 months ago. We have recieved no clothes, no communication and the tracking details take us to a page written in Chinese. We got in touch with their customer services to get a refund and have heard nothing back. They’ve basically stolen our money

25 February 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL CUSTOMER SERVICE

Clothes are nice, but my god, the customer service is appalling, and returns are absolutely awful. No one gets back to you at all. I'm still waiting to receive confirmation they have my return after 18 DAYS!!!! so so stupid i would never recoomend this place

25 February 2026
Unprompted review
Rated 2 out of 5 stars

disappointed


i ordered the cute.exe hair clip set and it arrived on saturday. i wore the ipod clip on monday, and it broke after only a few hours. keep in mind it was my first time wearing it. not very satisfied with the quality :/. also, the earbuds bow does not completely match the design as shown in the photo. overall, i was rlly excited and had been waiting on this to restock for a while, and now im just sad

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love the bag only issue I…

Absolutely love the bag only issue I had was FedEx lost my parcel so arrived a few days late which is a shame and when getting in contact with FedEx they love to give excuses. I would still order from Minga London as the quality of the product I got is second to none and great prices too.

11 February 2026
Unprompted review
Rated 4 out of 5 stars

Very cute items and fast delivery in…

Very cute items and fast delivery in early February. My initial and second purchase arrived within a week!

I reached out to customer service because a stud fell off of one of my items and they found a resolution quickly!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

When i ordered from them the first time i got a great quality product but unfortunately it was faulty; the rivets were all coming loose within the first day of wearing it. I contacted them and was given a return code. Upon receiving my return they gave me my refund and I was able to purchase a new product that I love and have had no issues with. Minga London will definitely have more business from me in the future, as they have proven themselves to be reliable and trustworthy beyond delivering new products to their customers.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

☆ Love it ☆

Ordered a few times and never been disapointed with the quality and beauty of the items I received !
Love my big soft hoodies, wear them and wash them A LOT, and the quality still feels amazing to me ☆
A very good brand with pretty designs ✨️

27 January 2026
Unprompted review
Rated 4 out of 5 stars

perfect!

I ordered and it came in around a week. i love my new hoodie, looks just like the image and fits perfectly. only problem is that the import fees are high but the shipping and price is reasonable imo.

12 February 2026
Unprompted review
Rated 3 out of 5 stars

Honestly

Honestly, I wasn't disappointed at all, even though shipping took a bit long. I think the idea of ​​adding stickers is really cute and adds a touch of class to the product. The skirt I purchased was, in my opinion, slightly overpriced for the quality of the product, even though I ordered it during the sale. Overall, though, the experience was positive.

25 February 2026
Unprompted review
Rated 4 out of 5 stars

The quality of clothing is great

The quality of clothing is great, and the shipping is usually as said and pretty quick! Their pants are a bit big not only in length but also at the hips, so i would size down.

2 February 2026
Unprompted review

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