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Rated 1 out of 5 stars

Suspended my server without chance to fix what I did wrong, I pay to host my server its not right to suspend and lock me out of it without a second chance to correct it after spending weeks of work on... See more

Company replied

Rated 1 out of 5 stars

Minehut is a great example of a project that once started as a little thing and then turned into something huge, when they cared about people. However, throughout the years, as everything has changed,... See more

Company replied

Rated 5 out of 5 stars

Great hosting. You can get everything for free by voting, but I'm writing this review being very honest. Great community, great servers, great staff & players. No lag, free stuff on marketplace, acces... See more

Company replied

Rated 2 out of 5 stars

You could make access to the files after the time limit that they dont need to wait 10 hours to downlaod their world to maybe falix, godlike or aternos or install plugins. Without the world if you... See more

Company replied

Company details

  1. Gaming service Provider
  2. Hobby Store

Information provided by various external sources

Minehut is a service providing free Minecraft server hosting. Everyone deserves to have fun on Minecraft, that's why Minehut makes it extremely easy to quickly and easily start up your own Minecraft server without any of the annoying hassles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

U can be sure it’s save hosting here and it’s easy.

Fast and good and easy to understand how to set up!

Tho it’s only 1048mb and if u play for more than a day over 2 players, it’s laggy.. 5 starts if it could be 2096mb 🤩

15 October 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you for your feedback! We do have custom server plans available so you can build the plan that works for you!

Rated 1 out of 5 stars

Doesn’t work man!!

Doesn’t work man!!! It says it worked, but when i try to join, it says ‘unknown error.’

4 October 2022
Unprompted review
Minehut logo

Reply from Minehut

I'm sorry to hear you've had a bad experience. Our team is looking into an issue that is preventing some users from joining our lobbies.

Rated 5 out of 5 stars

I wanted to learn how to back up &…

I wanted to learn how to back up & download my worlds. I got a super fast reply from Lateisha one of their customer support and I was able to do exactly what I wanted. They also have awesome servers and services.

9 September 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

Very fast support

Very fast support, it said it will respond in 1 business day they LIED they will respond in at least 30 minutes

22 August 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 1 out of 5 stars

Awful discord server / staff

In their Discord server, I stated a point and somebody then begun being rude and toxic so I just simply said "Didn't ask" And then left to avoid making drama. Staff were there the whole time so they know what happened, but then I was muted for 3 hours and they weren't punished at all, so I made a support ticket, they ignored the ticket and all they basically said was "Don't make anymore tickets or be banned from making more." So, great...

This is replying to Minehuts response. I've found that out now, but still I was muted for 3 hours for doing the staff's job and avoiding an argument, yet my mute reason was "Instigating an argument", I then contacted support, without anything they basically just said no.

21 August 2022
Unprompted review
Minehut logo

Reply from Minehut

I'm sorry to hear that you've had a bad experience with our Discord and Support. We do accept one appeal per punishment so the message you receive is letting you know not to create additional appeals for the same punishment. You are welcome to respond to the ticket with any other questions or concerns you have.

Rated 4 out of 5 stars

So Minehut in all is an amazing server…

So Minehut in all is an amazing server but I just wanted to let them know that I'm in 1.19.20 and it's not letting me join. Minehut please can you do something about it. That would be amazing as I love the server and I can't play anymore at the moment so please Minehut can you update your server?

9 August 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you for your feedback! Our team always updates versions as quickly as possible while making sure it is stable.

Rated 5 out of 5 stars

Quick response, friendly employees.

i messaged support at 10 am gmt+3 which is like early pacific time and they responded within like 8 hours which is rly good for a big server, they were friendly, fixed the issues with no problems.

20 July 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

server reset when hit restart, they brought it back

i had restarted my server to find it completely erased, 4 years of work gone for what seemed to be no reason. luckily Minehut staff helped me find the world file and restore all 4 years of work and restarted my quest to revive minecraft mondays. Thanks Leland!

19 July 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for youf feedback!

Rated 1 out of 5 stars

The server keeps resetting, no Backups work

The server keeps resetting and backups don't work properly either. The support has also not taken care of the tickets for days. Definitely not a recommendation.

11 July 2022
Unprompted review
Minehut logo

Reply from Minehut

I'm sorry to hear that you've had a bad experience with our servers. Have you tried restoring the backups you saved from your dashboard?

Rated 1 out of 5 stars

Seems like they don't know what a…

Seems like they don't know what a backup is.
Just building casual and the server went offline two times. The world was rested to an earlier stage and none of the newer backups worked. 7 Hours of work is gone…
I wrote the support, but they are just ignoring my messages.
If you feel like not loosing hours of progress and don't feel like having a support which is just ignoring the problems they have, then you maybe don't want minehut as your server hoster.

11 July 2022
Unprompted review
Minehut logo

Reply from Minehut

I'm sorry to hear that you've had a bad experience. We did encounter and issue where some servers were reset but have not seen reports of backups not working. Our support team responds to all open tickets each day so please keep an eye out for our email response.

Rated 1 out of 5 stars

The server has been reseted and all my…

The server has been reseted and all my changes in the last 5 hours were reseted the second time!

11 July 2022
Unprompted review
Minehut logo

Reply from Minehut

I'm sorry to hear about your experience. Please submit a support ticket so we can help you determine what is causing this issue.

Rated 4 out of 5 stars

pretty good but pls make plans cheaper

Minehut is pretty good. I know people complain about lag but that's lobbies, they ain't doing anything to your server. Minehut is also great to learn how to be a server owner or staff. they have awesome tutorials.

One thing I will though is letting us have more ram would be nice or make the server plans cheaper, please. Maybe make daily plan 25 credits/day So this way Minehut gets votes and we get an extra GB of ram.

Hope this helps <3

10 July 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

Very responsive

Very responsive! quick and they verified that everything was working.

1 July 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 2 out of 5 stars

Minehut

Minehut is a great resource if you want the world to see your server (public,) HOWERVER if you want to have a privet server, you might consider looking elsewhere.

24 June 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you for your feedback. We do allow servers to remain private on our service. You can whitelist your server or mark it as "not visible" on the Settings in your dashboard.

Rated 5 out of 5 stars

Amazing service!

I got help i needed, faster than i thought. Incredibly good service! You saved my day! 💚 Dylan, I remember you in my prayers 🙏 Real life heroes...

23 June 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 4 out of 5 stars

Awesome but missing a big feature

I love minehut and it is so awesome especiakly how i dont have to download viruses to add plugins. but i think they should make an option for a custom server icon because the diamond is boring.

19 June 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback! We actually do allow custom server icons for servers with a paid server plan!

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